Chief Of Staff Operations Lead resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Military Veteran with background in creating and leading department activities and programs. Skilled at developing rapport at all levels. Monitored work environment and devised strategies for improvement. Special advisor to executive leadership team with outstanding record of strategic and operational improvement through workforce planning and development.

  • Vendor Management
  • Conflict resolution
  • Team management
  • Staffing and recruitment
  • Employee engagement
  • Human resources operations
06/2019 to Current
Chief of Staff/Operations Lead It Labs Palm Beach, FL,
  • Managed $90 of operational and software budget for all vendor and support contracting in Cloud Systems. Shepherded almost 100 agreements to procure contracting consultants, travel expenses, subscription services, and supplies.
  • Identified and reconciled system inaccuracies for vendors in Partner and Sales, including wrong Cost Center mapping, incorrect manager hierarchy or inactive vendors. Managed 75 Vendors through roll off.
  • Led the operational aspect of the Sales and Partner Pillars Vendor ramp down, monitoring progress on a weekly basis providing updates resulting in ~65% reduction, cutting the operating budget from an overspend of $5million to $1.4
  • Onboarded 35 Vendors during COVID, onshore/offshore, requiring SVP approval.
  • Scrum Master for 4 separate Cloud Systems Features: Role Hierarchy - provided a more granular role hierarchy view within the CRM system. Kerrigan provided faster searching Jessicae. Navigate - Consolidate Apps, Ensure data is stored in SFDC for posterity, and Improved Analytics. Project Dashi - Dashboard that provided partner visibility to key metrics and incentivizes behavior.
  • Led a team of 4 Vendors to create training and communications strategy for features, providing templates for tracking and monitoring progress for each project to facilitate training and adoption for new features.
07/2018 to 01/2019
Project Manager Break The Majority, NC Democratic Party City, STATE,
  • Developed project schedule managing 18 campaign personnel, and over 2,330 volunteers, effectively providing deliverables according to the project charter.
  • Performed analysis of stakeholders including candidates, NC Democrat officials, campaign managers, and 23 precinct officials.
  • Recruited applicants for all volunteer positions as well as 3 intern positions, managed all administrative and logistical support.
  • Managed volunteers to make 20,000+ voter contacts, and create 44 events – one hosting Governor Cooper.
  • Closed out campaign with all three candidates winning their respective seats in the House and Senate.
05/2008 to 05/2018
Projects Officer US Army City, STATE,
  • 22 months in Afghanistan where I worked on multiple highly visible projects with which creating systems and strategies, was composed of cross-functional international teams to provide strategic operational support to Service Members and Command.
  • Served as Special Advisor to Commanders on morale, strategy, logistics, and operations, provided two-way feedback between Commanders and Soldiers
  • Managed morale program involving 1:1 counseling to thousands of Soldiers with command, administrative, and personal issues.
  • In Afghanistan, was responsible for leading all cultural engagement/diplomacy with local and executive government officials, senior command in the Afghan National Army, and local Mullahs.
  • Managed 45+ projects over 10 years each with average budget constraints of $150K directing 27,000+ man-hours..
  • Created and Implemented a Psychometric Tool to measure the morale of over 500 Soldiers in both Garrison and Deployed Theaters.
Education and Training
Expected in
Master of Science: Counseling Psychology
Alabama A&M University - Huntsville, AL
Expected in
Master of Divinity:
New Orleans Baptist Theological Seminary - New Orleans, LA
Expected in
Bachelor of Arts: Psychology
University of Alabama at Birmingham - Birmingham, AL

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Resume Overview

School Attended

  • Alabama A&M University
  • New Orleans Baptist Theological Seminary
  • University of Alabama at Birmingham

Job Titles Held:

  • Chief of Staff/Operations Lead
  • Project Manager
  • Projects Officer


  • Master of Science
  • Master of Divinity
  • Bachelor of Arts

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