chief of staff director of administrative services resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. An entrepreneurial spirit, a willingness to learn new things, and an insightful ability to read people have led to a career built on unexpected opportunities requiring a broad range of skills to meet and exceed expectation, including office management, vendor negotiations, contract management, insight for doing business in the sphere of government contract work and the grit to stand up four start-up businesses. Recognized for exemplary customer service and team collaboration.
Skills
Verbal and Written Communication
Relationship Building, both internally and externally
Operational and Financial Reporting
Flexible Schedule
Policy Management
Records and Database Management
Performance Evaluations
Complaint Resolution
Vendor Relations
Planning and Prioritization
Payroll Oversight
Problem-Solving
Department Leadership
Electronic Filing Systems
Supply Management
Work Planning and Prioritization
Microsoft Office
QuickBooks
Relationship Building
Training and Orientation
Data Entry
Project Management Software
Critical Thinking
Business Correspondence
Document Review
Education and Training
The University of North Carolina At Chapel HillChapel Hill, NC, Expected in ā āBachelor of Arts:Journalism - GPA:
Experience
Cision - CHief of Staff/Director of Administrative Services Washington, DC, 07/2018 - Current
Helped stand up a uniquely-structured, foreign-owned entity created to do do business with the US government on both classified and unclassified contracts.
Created and implemented administrative processes and procedures to meet FOCI and DCSA requirements.
Successfully managed a General Services Administration MAS Schedule Application and Subcontracting Plan for a large entity
Manage daily operations by supporting continuous delivery of excellent client services and team care for an office generating over $1M annually.
Support development of overall company budget and financial projections and evaluate program performance against expectations.
Negotiate and manage healthcare and 401k benefits; AR/AP; contracts; payroll; monthly financial reporting in conjunction with the CPA and the Australian-parent finance team; organize and maintain documents, files and records.
Onboard staff, communicate company philosophies and policies, document performance and oversee evaluations, mediate staff dispute and maintain open communications to ensure a positive and respectful corporate culture where everyone is valued.
Coordinated inter-departmental workflow and operations, managing client relationships and projects.
Posted job vacancies, scheduled interviews, advised decision-makers on hiring selections and led onboarding process.
Supported development of materials for legislative hearings, meetings and briefings.
Updated budget documents to track purchases for contracting consultants, travel expenses, subscription services and supplies.
Planned and booked conference calls, meetings and webinars as well as associated travel arrangements.
Conducted research, analysis and learning opportunities to support potential philanthropic and business opportunities.
Organized and maintained documents, files and records.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Managed busy calendar for executive team, planning and preparing meetings and communications.
Coordinated and conducted classes to teach procedures to new staff members.
Determined staffing requirements, interviewing, hiring and training new employees.
Pitched in to help with office tasks during busy periods and staff absences.
AmeriClean Supply, Inc. - Owner and President City, STATE, 10/2002 - Current
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Negotiated key initial contracts and established plans to formalize structure and support growth.
Communicated with industry partners to build valuable relationships and achieve operational targets.
Maintained strong community presence by serving on local committees, participating in community events and contributing to local fund-raisers and charities.
Partners In Performance USA, Inc. - Executive Assistant City, STATE, 01/2013 - 06/2018
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Revised and maintained master calendar to coordinate meetings across multiple time zones.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars and planned and executed successful corporate meetings and special events for large and small groups.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives and liaised with clients
Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
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Resume Overview
School Attended
The University of North Carolina At Chapel Hill
Job Titles Held:
CHief of Staff/Director of Administrative Services