Chief Of Sta Coo resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Proven abilities in the design, development, and launch of innovative development and institutional advancement programs, strategies and initiatives with a core focus on driving profitable growth. Skilled in multiple areas of management in non-profit and charitable services organizations, including the analysis of potential funding opportunities, budget allocation/administration, marketing, donor and strategic relationship development/retention, forecasting, board leadership and project management. Well-respected team player who forms cohesive relationships with key stakeholders; effectively drives participation, interdisciplinary collaboration and builds bridges to expand support. Expertise in organizational start-up, development and turn-around; proven ability to develop, organize and execute new programs and operations from concept through implementation. Utilize networking, presentations and public speaking engagements to achieve institutional advancement; serve as speaker and educator at various corporate and non-profit seminars. Chief Officer with several years of company oversight. Committed to cost-effective resource management and performance quality to achieve maximum company results. Promotes accountability and sets measurable goals to maximize staff productivity. High-energy Chief Operating Officer with demonstrated record of exceeding profitability goals and driving increased revenues while containing costs. Successfully grew organizations to achieve excellence through efficient operational systems support. Chief Officer with several years of company oversight. Committed to cost-effective resource management and performance quality to achieve maximum business results. Promotes accountability and sets measurable goals to maximize staff productivity. Highly effective Chief Operating Officer with years of experience directing operations and facilities management. Focused on employee engagement, quality and service excellence to achieve growth objectives.

  • Chief of Staff/ Operations
  • Organizational structure/ design
  • Budgeting
  • Marketing
  • Staff development
  • Performance metrics
  • Coach/Mentor
  • Excellent Communication Skills
  • Skilled Strategist
  • Leadership Development
04/2018 to 03/2022 Chief of Staff/COO Doordash | Ball Ground, GA,
  • The, provides high-level support to the CEO and serves as an advisor and supporter to executive leaders, V.P. of human resources department and the finance and accounting team.
  • In this capacity, the COS will enable communication, collaboration and strategy execution across all lines of business including staffing coordination and the measurement and preparation of reports on initiatives for the CEO and daily operations.
  • Oversee all staff and operational functions including HR, Senior Leadership Team, Managers, finance and corporate budgets.
  • Administration, Technical Staff, Facility Workers, Ministry Leaders, senior directors, finance and accounting.
  • Develop analytical frameworks, data models, and relevant insights to support prioritization, scoping and effective decision-making throughout the organization including business operations.
  • Implement methods to reduce operational risks while organizing sales and ministry data to forecast performance trends Oversee the performance of all financial and managerial analyses to evaluate data and make recommendations for revisions Approve all financial reports and projections and conduct presentations to CEO
  • Lead all operational meetings and make informed business decisions regarding, infrastructure, HR and operational effectiveness Oversee Business operations, contractors and consultants to ensure on-time completion of key deliverables
  • Oversee and direct the effective execution of all hiring, staff training, and performance.
11/2011 to 04/2018 SR. Corporate Project Manager American Psychological Association | Birmingham, AL,
  • Executive-level accountability for sales, marketing, budgeting, forecasting, vendor relations, human resources, and accounting
  • Lead a full sales and project life cycle: conduct business & marketing analyses, diagnose opportunities, create business cases and negotiate/close contracts with key advertisers
  • Personally organized from the ground up; developed/implemented processes, standards, promotional programs and publications, successfully positioning company for sustained growth.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency. Effectively planned and strategically aligned executive vision with people processes and technology.
07/2003 to 12/2007 Director of Prison Ministry Living Word Chrisitian Center | City, STATE,
  • Designed and implemented enterprise business units to provide independent infrastructure for the ministry
  • Direct responsibility for over 50 ministers and 5 administrators across 14 Illinois correctional centers
  • Increased penetration into Illinois correctional centers by 80%
  • Implemented a volunteer training program which increased productivity by 95%
  • Established satellite broadcasting into 26 correctional facilities nationwide
  • Maintain scheduling for multiple worship services, and interface with chaplains about policy and procedures
  • Continued to curate a team and foster an environment that encourages personal growth and self-discovery.
01/2008 to 02/2009 Sales Development Manager Sun Microsystems | City, STATE,
  • Continued..
  • Responsibilities extended to integration and validation of partner value propositions and capabilities to all pertinent offers/solutions through account planning and team selling
  • Collaborated with third-party SIs, VARs, resellers’ sales teams, and business units for best value/practices and best business solutions to drive new business opportunities, generate revenue, increase customer satisfaction and loyalty
  • Managed, maintained, and grew existing hardware and software install base assets 35+% annually.
04/2010 to 08/2011 Strategic Sales Development Manager SUN MICROSYSTEMS | City, STATE,
  • Managed Midwest central area install base assets of $80MM and over 80 sales representatives
  • Consulted with clients on hardware upgrades and provided competitive pricing over 22 states
  • Presented to and retrained resellers, channel representatives, clients, inside sales representatives, and business units on new products and hardware to existing products.
03/1999 to 12/2000 Sr. Business Process Manager DIGITAL EQUIPMENT CORPORATION | City, STATE,
  • Fast-tracked through the company going from entry-level to senior management
  • Recommended best deliverables for a consistent model to remedy inconsistencies in administrative processes in each business unit
  • Developed specifications for integration of models to support customer databases, contracts, and end-users
  • Promoted collaboration of people, processes, systems, and information across the enterprise.
03/2003 to 07/2004 International Business Development Consultant Digital Equipment | City, STATE,
  • Sold $1.6MM in hardware and software services, educational services, network services, and help desk services to international and national accounts
  • Established collaborative working relationships with OEMs, VARs, and distributors resulting in enhanced business partnership and added value resources
  • Leveraged other support services as required to meet objectives.
06/2000 to 06/2002 Corporate Enterprise Services Account Manager Digital Equipment Corp. | City, STATE,
  • Provided specialized sales knowledge and deep expertise in service sales including the ability to articulate specific service attributes and comparative analysis with competitors’ solutions, both hardware and software, at all levels within a company
  • Drove service renewals for recurring revenue while increasing revenue with new business opportunities
  • Built credibility with clients by articulating a crisp understanding of their business needs and articulating the positive impact of technical and business solutions on their IT investment and its deliverables
  • Held responsibility for defining and driving new business and developing sales strategies within an assigned region to achieve accelerated sales services revenue
  • Managed all aspects of services pipeline for a defined territory.
01/1998 to 12/1999 Instructor FOLLETT CAMPUS RESOURCE | City, STATE,
  • Installed computer software for on-site point of sale training at retail locations
  • Assisted with training curriculum development and written course material
  • Provided end-user customer support to resolve hardware and software problems
  • Coached and trained existing training staff, client employees, and store managers
  • Built consensus among team members and other organizations on solutions.
Education and Training
Expected in 06/2000 Master of Science | Human Services SPERTUS COLLEGE oF JUDAISM, Chicago, IL, GPA:
  • June - Dean's List
  • June - Honor Roll
Expected in Bachelor of Science | CONTROL TRINITY COLLEGE, DATA INSTITUTE, Deerfi, Chicago, Illinois GPA:
Expected in | Computer Technolgy Control Data Institute, Chicago, IL, GPA:

Certified In Hardware Technogy

Expected in | Computer Technolgy OMEGA SCHOOL oF COMMUNICATIONS, Chicago, IL, GPA:
Expected in 11/2022 MBA | Business Western Governors University, Salt Lake City, UT GPA:

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Resume Overview

School Attended

  • Control Data Institute
  • Western Governors University

Job Titles Held:

  • Chief of Staff/COO
  • SR. Corporate Project Manager
  • Director of Prison Ministry
  • Sales Development Manager
  • Strategic Sales Development Manager
  • Sr. Business Process Manager
  • International Business Development Consultant
  • Corporate Enterprise Services Account Manager
  • Instructor


  • Master of Science
  • Bachelor of Science
  • Some College (No Degree)
  • Some College (No Degree)
  • MBA

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