(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Operations Manager with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths. Focused and detail-oriented with knowledge of reconciliation and reporting.

Delta State University Cleveland, MS Expected in 05/2017 B.F.A : Graphic Design - GPA :
  • Minored in Drawing
  • Member of Kappa Pi Art Society
  • Extensive knowledge of Adobe Programs: Illustrator, Photoshop, InDesign, Muse, Dreamweaver, Lightroom
  • Coursework in film photography, digital photography, ceramics and screenprinting.
Copiah-Lincoln Community College Wesson, MS Expected in 05/2014 Associates : Science - GPA :
  • Graduated with High Honors
  • Member of soccer team
  • Member of Choir
  • Member of Phi Theta Kappa Honor Society
  • Problem Resolution
  • Business Operations
  • Perceptive to others' feelings
  • Critical Thinking
  • Customer service
  • Leadership skills and Teamwork
  • Tech Savvy
  • Advertising and Social Media
  • Employee relations and conflict resolution
  • Point of Sale (POS) system operation
  • Inventory control and record keeping
  • Art and Design
  • Adobe Creative Suite
Work History
Community Partnership For Children - Chief of Operations
Deland, FL, 04/2018 - Current
  • Open and close restaurant as needed.
  • Handle large transactions.
  • Reconcile cash and credit card transactions to maintain accurate records.
  • Handle emails, calls and schedule meetings.
  • Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business both on site and online.
  • Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
  • Apply knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Order new merchandise to keep quantities well stocked.
  • Trained as Cashier and Hostess to provide back-up coverage if short staffed.
  • Process POS transactions, including checks, cash and credit purchases or refunds.
  • Replenish sales floor merchandise and organize shelves, racks and bins for optimal appearance.
  • Oversee regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintain cleanliness and organization of office workspace and restaurant, working closely with employees to systemize tasks.
  • Resolve technical issues involving Point Of Sale system, internet, telephone, security system, music and credit card processing.
  • Explain technical information in clear terms to non-technical individuals to promote better understanding.
  • Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute menu changes.
  • Work directly with the owner and management to brainstorm, discuss strategy and future plans.
  • Support top-level decision-making and strategy planning, forging productive relationships with employees and serving as key advocate for various personnel issues.
  • Promote positive customer experience through day-to-day supervision and management of restaurant.
  • Effectively manage payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Track employee attendance and punctuality, addressing repeat problems as needed.
  • Manage HR operations such as strategic planning, goals, performance management and staffing.
  • Set and enforce internal policies to maintain efficiency.
  • Hold staff meetings and create effective solutions for maximum teamwork.
  • Manage purchasing, sales, marketing and customer account operations efficiently including reducing expenditures by negotiating contracts.
  • Increase customer engagement through social media by creating contests and being active online.
  • Coordinate, create and schedule content, designs and periodic updates to business Facebook.
  • Track trends and analyze results of prior campaigns to suggest other options for bringing in more customers.
  • Create and update trend boards, investigate changing conditions in the restaurant industry and recommend strategic adoptions to capitalize on projected changes and emerging opportunities.
  • Use Adobe Illustrator to create and print marketing materials, including menus, brochures, advertisements, banners and signs.
  • Create marketing strategy and advertising initiatives to better promote business to public.
Abbyson Furniture - Graphic Designer
Woodland Hills, CA, 01/2016 - 01/2017
  • Created business cards and logo for local artist.
  • Designed album for local musician.
  • Completed final touches for projects such as images sizes and font selection.
Captsone - Graphic Design Intern
Edina, MN, 09/2016 - 12/2016
  • Daily interaction with Senior Designer.
  • Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors, and tracking down appropriate images.
  • Created various logos, posters and postcards.
  • Developed creative design for marketing packages, including print materials, brochures, banners and signs.
  • Conceptualized and developed designs for Delta State University and others working with the Communications and Marketing Department using Adobe Illustrator.
Kroger - Cake Decorator
Great Falls, MT, 10/2014 - 11/2015
  • Operated cash register and handled cash, credit card and check transactions.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Decorated cakes quickly and precisely by organizing and prioritizing each task.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Decorated multiple fondant and frosted cakes weekly.
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Carefully sculpted figurines and decorations using fondant and other sweets.
  • Hand cut logos from fondant without template.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Weighed, boxed and wrapped bakery products.
  • Featured design in Mural Mural Competition, Cleveland, MS 2017
  • Featured in DSU's Annual Juried Student Show 2015 - 2017
  • Selected block print design featured in 2017 MS Collegiate Art Show
  • Selected poster design for DSU's 2016 Annual Juried Student Show
  • Featured on Smashing Magazine's website for May 2016 calendar design
  • Created poster design for DSU's 2016 Annual Juried Student Show

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School Attended

  • Delta State University
  • Copiah-Lincoln Community College

Job Titles Held:

  • Chief of Operations
  • Graphic Designer
  • Graphic Design Intern
  • Cake Decorator


  • B.F.A
  • Associates

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