Operations Manager with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths. Focused and detail-oriented with knowledge of reconciliation and reporting.
Education
Delta State UniversityCleveland, MSExpected in 05/2017 – –B.F.A:Graphic Design - GPA:
Coursework in film photography, digital photography, ceramics and screenprinting.
Copiah-Lincoln Community CollegeWesson, MSExpected in 05/2014 – –Associates:Science - GPA:
Graduated with High Honors
Member of soccer team
Member of Choir
Member of Phi Theta Kappa Honor Society
Skills
Problem Resolution
Business Operations
Perceptive to others' feelings
Critical Thinking
Customer service
Leadership skills and Teamwork
Tech Savvy
Advertising and Social Media
Employee relations and conflict resolution
Point of Sale (POS) system operation
Inventory control and record keeping
Art and Design
Adobe Creative Suite
Work History
Community Partnership For Children - Chief of Operations Deland, FL, 04/2018 - Current
Open and close restaurant as needed.
Handle large transactions.
Reconcile cash and credit card transactions to maintain accurate records.
Handle emails, calls and schedule meetings.
Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business both on site and online.
Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
Apply knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Order new merchandise to keep quantities well stocked.
Trained as Cashier and Hostess to provide back-up coverage if short staffed.
Process POS transactions, including checks, cash and credit purchases or refunds.
Replenish sales floor merchandise and organize shelves, racks and bins for optimal appearance.
Oversee regular maintenance and repair operations to keep building and equipment in peak condition.
Maintain cleanliness and organization of office workspace and restaurant, working closely with employees to systemize tasks.
Resolve technical issues involving Point Of Sale system, internet, telephone, security system, music and credit card processing.
Explain technical information in clear terms to non-technical individuals to promote better understanding.
Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute menu changes.
Work directly with the owner and management to brainstorm, discuss strategy and future plans.
Support top-level decision-making and strategy planning, forging productive relationships with employees and serving as key advocate for various personnel issues.
Promote positive customer experience through day-to-day supervision and management of restaurant.
Effectively manage payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Track employee attendance and punctuality, addressing repeat problems as needed.
Manage HR operations such as strategic planning, goals, performance management and staffing.
Set and enforce internal policies to maintain efficiency.
Hold staff meetings and create effective solutions for maximum teamwork.
Manage purchasing, sales, marketing and customer account operations efficiently including reducing expenditures by negotiating contracts.
Increase customer engagement through social media by creating contests and being active online.
Coordinate, create and schedule content, designs and periodic updates to business Facebook.
Track trends and analyze results of prior campaigns to suggest other options for bringing in more customers.
Create and update trend boards, investigate changing conditions in the restaurant industry and recommend strategic adoptions to capitalize on projected changes and emerging opportunities.
Use Adobe Illustrator to create and print marketing materials, including menus, brochures, advertisements, banners and signs.
Create marketing strategy and advertising initiatives to better promote business to public.
Abbyson Furniture - Graphic Designer Woodland Hills, CA, 01/2016 - 01/2017
Created business cards and logo for local artist.
Designed album for local musician.
Completed final touches for projects such as images sizes and font selection.
Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors, and tracking down appropriate images.
Created various logos, posters and postcards.
Developed creative design for marketing packages, including print materials, brochures, banners and signs.
Conceptualized and developed designs for Delta State University and others working with the Communications and Marketing Department using Adobe Illustrator.
Kroger - Cake Decorator Great Falls, MT, 10/2014 - 11/2015
Operated cash register and handled cash, credit card and check transactions.
Verified accuracy of orders while meeting strict deadlines on producing completed products.
Decorated cakes quickly and precisely by organizing and prioritizing each task.
Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
Decorated multiple fondant and frosted cakes weekly.
Worked with customers to define cake vision based on color, theme, size and price.
Carefully sculpted figurines and decorations using fondant and other sweets.
Hand cut logos from fondant without template.
Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Kept work area safe and sanitized by washing utensils, tools and countertops.
Weighed, boxed and wrapped bakery products.
Accomplishments
Featured design in Mural Mural Competition, Cleveland, MS 2017
Featured in DSU's Annual Juried Student Show 2015 - 2017
Selected block print design featured in 2017 MS Collegiate Art Show
Selected poster design for DSU's 2016 Annual Juried Student Show
Featured on Smashing Magazine's website for May 2016 calendar design
Created poster design for DSU's 2016 Annual Juried Student Show
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