Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques. Faces challenges head on, and always eager to learn and develop new strategies to make the company successful.
Skills
Organizational Development
Complex Problem Solving
Executive Leadership
Judgement and Decision Making
Employee Motivation and Performance
Leadership and People Development
Strategic Planning and Execution
Relationship and Team Building
Integrity and Transparency
Investor Relations
Staff Development
Approachable and Outgoing
Articulate Communication
Analytical and Critical Thinker
Balanced Work Ethic
Thrives Under Pressure
Goal Setting
Adaptable and Flexible
Coachable and trainable
Experience
Inside Sales Consultant, 09/2022 to Current Community Partnership For Children – Daytona Beach, FL,
Cultivated and strengthened customer relationships to drive revenue growth.
Investigated employment issues to provide successful resolutions.
Cultivated account relationships by providing strategic service and support to customer base.
Monitored and facilitated potential clients for recruitment and onward.
Worked in conjunction with outside sales representative to maintain and grow inside sales.
Scheduled and attended virtual meetings with customers to close business deals.
Managed account data in CRM to communicate updates to stakeholders.
Leveraged computer system to input customer information.
Prospected via phone and internet to develop leads and drive revenue.
Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Collaborated with team members to determine strategic sales approaches.
Took inbound calls on headset, promoting services to secure new employees.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Maintained detailed account records and contact logs to facilitate sales process.
Delivered superior customer support to improve account retention rate.
Chief of Operations , 11/2021 to Current Frederick County Government – Frederick, MD,
Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
Maintained productive relationships and communication channels across organization.
Led employees to develop skills to deliver on ambitious goals and objectives.
Developed highly effective working relationships with other departments by being positive and constructive leader.
Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
Monitored outcome measures, program outcomes and performance improvement.
Utilized effective communication and active listening to a community of investors.
Developed analytical assessments to make crucial decisions on pending projects.
Increased brand awareness by integrating brand development strategies into business model.
Water Treatment Plant Operator, 10/2014 to 12/2021 Kaufman Financial Group – Reno, NV,
Collected samples to assess water quality and tested for pH, hardness, CL2, sediment levels, and many others.
Followed EPA and OSHA regulations to maintain safety of water and personnel.
Used pumping equipment and air compressors frequently.
Used SCADA system to maintain appropriate levels for tanks, monitoring pump stations. (Water/Wastewater)
Sampled and tested wastewater, applied chemical dosing, received chemical shipments and performed wastewater plant preventive maintenance and minor corrective maintenance.
Maintained control of equipment, supplies and vehicles used in water services.
Operated and maintained water treatment equipment.
Compiled and maintained data and records for permit reporting according to regulatory requirements and documented plant procedural and safety standards.
Removed old, broken and unsafe water piping and fixtures with expert demolition skills.
Monitored plant supervisory control and data acquisition system (SCADA), calibrated gauges, meters and controls and recorded readings for next shift.
Performed water quality analysis testing and verification to ensure water was safe to drink.
Handled customers' emergency needs to resolve water problems and resulting damages.
Managed water recovery and control services by detecting leaks, tracing problems and testing flow.
Prepared field reports and performed process control analysis and verified compliance with local, state and federal operating regulations.
Trained and mentored new staff members in cleaning, maintaining and using equipment and on environmental and public safety value of disciplined wastewater treatment.
Broker Assistant, 06/2013 to 08/2021 Springs Of Life Church – City, STATE,
Consulted with customers to discuss market information.
Worked closely with customers in their purchase desires for homes.
Organized files and listings
Conducted open houses and communicated directly with buyers.
Helped run errands and worked alongside other departments within the company.
Associate Pastor, 02/2018 to 06/2019 Company Name – City, State,
Managed all aspects of ministry.
Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Wrote articles for church newsletters and bulletins.
Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
Liaised with church staff and ministry discuss church growth objectives.
Education and Training
: Theology, Expected in Calvary Chapel Bible College - Murrieta, CA, GPA:
: Water Treatment Operating Certification, Expected in San Bernardino Valley College - San Bernardino, CA, GPA:
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