Dedicated leader recognized in thriving in excellence throughout multiple facets of healthcare. Innovative, talented and experienced in increasing, maintaining and stabilizing census-profit growth. Thriving in challenges that excel in meeting future demands while improving the quality of life and culture for the community served.
Consulting for Skilled nursing & rehab facilities to increase census while maintaining customer service & satisfaction
Directed multiple regions-buildings in daily census calls to increase census and remove barriers
Traveling to clients’ portfolios and providing root cause analysis for overall building which included internal admissions and external marketing assessment
Assessed capability and competency of existing marketing/ admissions team
Assessment of systems and protocols into response times, conversions into admissions and return to hospitals and discharges
Assessed and blind shopped surrounding market which included hospitals, competition and identified untapped feeders, barriers which included reputation in market place and community
Created full scope marketing and plan of correction
Assisted in recruiting hiring and training marketing and admissions staff
Overall completion of projects resulting in increased census, repaired reputation, implemented seamless internal systems that yielded rapid response times and reduced return to hospitals
Incorporated internal communications to avoid unplanned discharges.
Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
Managed branding campaigns and event marketing initiatives in print, video, web and social media.
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Drove strategic improvements to enhance operational and organizational efficiencies.
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
Defined company roles and responsibilities to establish and enhance processes.
Established new customer service and problem resolution processes to improve client satisfaction rates.
Interviewed, supervised and motivated staff members to achieve optimal productivity.
Increased business profits 15 % by streamlining processes and trimming unnecessary positions.
Developed innovative sales and marketing strategies to facilitate business expansion.
10/2015 to 05/2017
Admission DirectorRegency Care Of Morris – City, STATE,
Coordinate admissions for nursing and rehab center for all new patients and returning patients to ensure all required clinical information is available to admitting nurse
This includes data entry to create accounts for new patients which is subsequently made available to all nursing staff
Complete daily census to include upcoming discharges and admissions
Creation and upkeep of primary care physician tracking report for incoming patients to open lines of communication between facility and physicians’ offices
Ensure data entry provides trending information regarding location of patients within area
Maintain client relations to include physicians, home health agencies, other facilities, and hospitals to increase admissions to facility
Maintained 95-98% success rate from touring families to converting their loved one into facility
Managed and executed internal/external events and planning for facility.
Managed admissions department team members and office functions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Achieved monthly sales targets consistently by pursuing new business.
Maximized performance by monitoring daily activities and mentoring team members.
Supervised labor costs and departmental expenses to remain in line with budget.
Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
Created and implemented community-based programs to improve education or fill specific needs.
Acted as main point of contact between management, clinical staffs and external community.
Documented and analyzed performance of different programs in order to make proactive decisions about services.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
01/04 to 05/15
Admissions Coordinator/Social Services (Case Mgmt)Burcham Hills – City, State,
Review of referrals for potential clients
Converting referrals to increase conversion rate
Increase and maintain census above budget
Maintained strong relationships with outside resources for continued flow of referrals
Strong ability to convert referral from phone and tours
Provided client and family tours to secure rehab occupancy
Planned and implemented community events.
Maintained positive interactions with wide variety of audiences.
Experience in management within sales and marketing
Healthcare experience including hospital, rehab and/or senior adult marketing, fiscal responsibility and budget management.
Discharge planning, MDS, Care plans, insurance authorizations, care conference, expanded community engagement and program outreach.
Oversaw day-to-day activities of residents in Continuum of care facility.
Worked with clients to improve life choices and maximize benefits of programs.
Coordinated referrals and direct support for all clients.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Improved operations through consistent hard work and dedication.
Prepared variety of different written communications, reports and documents.
Demonstrated respect, friendliness and willingness to help wherever needed.
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Worked with utilization review to establish prior authorization for timely discharges.
Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
Coordinated travel arrangements and contacted family with travel information.
Completed psycho social evaluations and needs assessments.
Organized clinical documentation, treatment plans and referrals.
Worked with medical teams, patients and families to implement effective treatment plans.
Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Coordinated program referrals for community-based resources.
Exceeded goals through effective task prioritization and great work ethic.
Education
Expected in 1996
Diploma: Basic Oasis High School - Mount Pleasant, MI, GPA:
Expected in
: Business Management Lansing Community College - Lansing, MI, GPA:
Professional development completed in Business Management
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