Skilled individual with extensive background in and thorough knowledge of bank operations along with mortgage and consumer lending and collecting. Experienced in developing and implementing competitive programs and services. Exceptional organizational, analytical, and managerial skills.
Manages the lending and collection functions of Tuscaloosa Credit Union. Directly reports to the CEO. Coordinates activities to implement institution policies, procedures, goals, budgets and practices concerning credit union lending. Coordinates communication and reporting activities with credit union staff to ensure availability of data required for efficient daily operations Directs activities of workers engaged in implementing establishment services and performing such functions as collecting delinquent accounts, authorizing loans, and staff that perform support to these functions.
Supervised, trained, evaluated and coordinated the activities of branch staff engaged in making consumer loans and supervised collection of delinquent accounts. Responsible for developing and/or maintaining a profitable office and development of new business. Managed all daily branch operations along with ensuring compliance with federal banking regulations, customer contact and conflict resolution.
Handled most daily branch operations and trained all new employees. Provided direct customer service to loan customers. Coordinated collection of delinquent accounts both within and outside office. Responsible for developing and/or maintaining a profitable office and development of new business
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