Chief Learning Officer who integrates analytics with the 'soft skills' of people management to elicit employee engagement and drive business performance. Promotes thought leadership and change management throughout the organization.
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Technology Advances: incorporation of gaming, simulation, blended learning, distance learning, social networking and more to provide 'Just In Time, Just Enough and Just For Me' training that resulted in: reduced costs through accident reduction, paperless classrooms, shortened training times, distanced learning, improved training quality, improved courier route efficiency; increased revenue through problem resolution/solutions provision.
Employee Development: Enhancement and integration of all HR programs (Talent Management, Performance Management, Succession Planning, Annual incentives, Individual Development plans) to reduce turnover and improve operations through: leadership course design and delivery at all levels, including non-management positions; executive leadership programs; Center For Employee Development to foster a 'pull' approach to development; College Consortium for educational advances considering skills and competencies possessed; Coaching/Mentoring programs. Client Services: Provided cost savings internally within FedEx through internal consulting/counsel to operating and non-operating divisions alike. Revenue production through: offering DG Training (and soon to be climate surveys and leadership/intervention training) to external companies (currently 15+% margin); providing 'how to do business in various global regions' to customers and potential customers that increased existing business by over 20% and generated additional millions in revenue from new customers. Organizational efficiencies: integration of HR Advisors, Communication and Recruitment into the learning organization resulting in improved operations' division productivity, service and employee satisfaction.
Grew learning and development within Express to provide greater return on investment while ensuring compliance with all regulatory agencies. Enhanced design and delivery of skills based and leadership training through creation of a continuous learning mind-set, integration of technology, training techniques/delivery, and content enhancements.
Managed and spearheaded changes to employee climate reporting, achieving record satisfaction scores every year. Introduced engagement and culture measurement to allow us to remain non-union.
Implemented management coaching in conjunction with HR policies, procedures and programs resulting in improved operational performance and employee satisfaction/turnover.
Inspired a 'safety above all' program within Express that reduced accidents and injuries, provided equipment and facility enhancements and developed a leadership role working with regulatory agencies.
Led/managed divisional and Corporate initiatives regarding organization change/structure, quality and service initiatives, strategic workforce planning, contingency planning, technological advancements, mergers and acquisitions, operational procedures and company 'right-sizing.'
Headed Regional functional responsibilities of Engineering, Vehicle Management, Properties, Quality, System Form, Station Operations, Customs, Supply Chain/Solutions Management, IT interface, and Strategic Planning, both domestically and internationally (Latin America and Caribbean Region.)
Lead Company 'right-sizing' and strategic planning , including establishment of a sustainability process for continued success.
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