Experienced Chief Hospital Corpsman specializing in strategic planning, finance and public relations. Background includes 23 years in senior level administration and leadership.
Strong interpersonal skills
Budgeting and finance expertise
Process improvement techniques
Exceptional Organizational Skills
Chief Hospital Corpsman, 08/2013 to 09/2016 United States Navy – USNS Comfort (T-AH 20) Norfolk, VA
Demonstrated ability to lead and motivate outstanding healthcare teams.
Conducted mandated health screenings, physicals and special education assessments in 11 Central, South American and Caribbean nations. Ensured external follow-up where required.
Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Divion Leading Chief Petty Officer and Instructor, 10/2011 to 06/2013 United States Navy – NMTC Fort Sam Houston, TX
Selected and assigned instructors to conduct training seminars.
Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Administered performance reviews to evaluate each participant's progress.
Command Career Counselor, 06/2010 to 09/2011 United States Navy – NMTSC Fort Sam Houston, TX
Collected and analyzed data on individual clients using records, tests, interviews and professional sources.
Facilitated inter-departmental communication to effectively provide customer support.
Advised and assisted commands and the Career Information Program Manager in organizing and implementing a career information program for 1,500 officer and enlisted personnel.
Prepared and conducted monthly executive leadership briefs on over 20 command mandated programs.
Command Career Counselor/ Executive Adminitrative Assistant, 04/2006 to 06/2010 United States Navy – Naval Hospital Jacksonville, FL
Ensured individual and other family members were presented information concerning career opportunities.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Screened applicant resumes and coordinated both phone and in-person interviews.
Supervised 5 counselor and oversaw administration of 20 command programs.
Navy Recruiter, 03/2003 to 03/2006 United States Navy – Navy Recruiting District Miami, FL
Recruited individuals into the US Navy and Naval reserve. Possessed expertise in recruiting techniques and NAVY enlistment programs and policies.
Organized job and career fairs to educate the public on career opportunities which increased qualified applicants by 37%.
Communicated and related effectively with prospects, groups and the community.
Cultivated effective partnerships with prospects and the community to generate centers of influence.
Surgical Technologist, 01/2001 to 01/2003 United States Navy – Naval Hospital Agana, Guam
Managed 40 technicians and provided instruction, supervision and evaluation of students and other staff assigned.
Managed daily surgical case and staffing schedules for a 7 room operation room suite.
Provided nursing care, safety and support to patients before during and after surgery.
Selected, sterilized, and prepared instruments and materials for the aseptic environment necessary for surgery.
Surgical Technologist, 01/1999 to 01/2001 United States Navy – Naval Hospital Jacksonville, FL
Assisted surgeons and other medical professionals in hospital operating rooms and similar environments.
Prepared patients, rooms and equipment for pending surgical procedures.
Demonstrated proficiency with suturing, irrigation and debridement cases, and other minor procedures with minimal or no assistance from the surgeon.
Operated a 2.3 million dollar annual budget to include medical supplies and equipment.
Central Appointment Supervisor, 09/1993 to 01/1999 United States Navy – Naval Ambulatory Care Clinic, GA
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Managed call center from initial start-up to full operational status.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Command Career Counselor/ Executive Adminitrative Assistant
Central Appointment Supervisor
Basic Instructor Certification : Instructional Delivery Techniques , 2010 Career Counselor : Career Counseling , 2009 Recruiter Canvasser : Recruiting , 2003 Surgical Technologist : Surgical Technology , 1999 Hospital Corpsman : Basic Healthcare , 1993 Basic Military Training : 1993 Associate of Arts : Liberal Arts , Current Associate of Arts : Liberal Arts , Current
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