chief executive officer resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Results-driven progressive operations leader with a forward-thinking approach centered on company success and competitive growth. Demonstrates a proven track record of success leading and growing organizations, staff, and new business service lines. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices that foster business development from start to inception - with apex responsibility of $259M operational budget and 140 FTE.

Work History
07/2022 to 03/2023
Interim Chief Executive Officer Valley Metro/Rpta Az 85034, AZ,
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to increase staff productivity.
  • Implemented 30-60-90 Wellness Program to strategically increase census. Efforts resulted in a temporary 512% patient admissions boost.
  • In partnership with three universities School of Nursing and the Director of Nursing, I help build a graduate nurse mentorship program to help close the staffing gaps.
  • Re-negotiated insurance rates for daily reimbursement cost - increasing previous rates by 55.33% - while constructing new in-network partners.
  • Developed key operational initiatives to drive and maintain substantial business growth and new service lines of RTC, PHP, IOP, and Sober Living to offer continuum of care for patients.
  • Appointed and oversaw a revenue cycle management committee to appeal all denied claims. Practices recovered $1.4M+ in legacy billing.
  • Led team to reduce over 92% of infringements with The Joint Commission, including several Conditions of Participation.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Helped reduced facility expenditures by over 20% which produced an cumulative budget surplus of approximately $2M.
01/2022 to 07/2022
Interim Chief Operating Officer & President Pantera Capital City, STATE,
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Hired, trained, and managed employees to maximize productivity while training staff on best practices and protocols.
  • Led operational team in development, rollout, and management of multi-county sites, and new service lines, including detox and laboratory services.
  • Employed optimal safety practices to reduce 38% of worksite complaints and hazards.
  • Developed and implemented new marketing strategies that helped increase census by approximately 300%.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
02/2020 to 07/2022
Chief Operating Officer and Assistant Dean Fremont Health Medical Center City, STATE,
  • Led strategic team to develop a state-sponsored $6M Center for Health Equity grant; awarded $4.2M/annual unrestricted funds for development and sustainment by the Governor.
  • Aligned organizational objectives with the university's mission to increase business growth and integrate work strategies.
  • Developed an robust COVID strategy to reduce on-campus positive cases or exposure, resulting in 720% decline reported positive cases from 2020-2022.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Managed procurement, MOU's, and contractor activities for over 100 RFPs to secure resource acquisitions at the best possible cost.
  • Negotiated contracts and agreements to secure favorable terms and maximize margins.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Identified and mitigated operational risks to minimize potential negative impacts on the organization.
07/2015 to 11/2019
Chief Operating Officer Essential Family And Behavioral Health Services City, State,
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Developed quarterly business plans to evaluate cost projections.
  • Led operational oversight and budgetary supervision for $259M and four acute locations, including Fremont Psychiatric Hospital.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Analyzed industry trends and tracked competitor activities to inform decision-making.
  • Led recruitment and development of strategic alliances to maximize existing talent and capabilities utilization.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
02/2009 to 04/2015
Vice President of Ops and Business Development Company Name City, State,
  • Prepared annual budgets with controls to prevent overages.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Applied lean problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Led the strategic planning and development of four residential treatment centers and three partial hospitalization programs in three states.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
  • Improved employee and patient satisfaction rating by realigning and enforcing policies.
06/2004 to 02/2009
Progressive Roles Company Name City, State,
  • Perform multiple roles from Admissions Representative to Practice Manager.
  • Business Alliances
  • Policy Development & Optimization
  • Distress Asset Turnaround
  • Board Leadership & Training
  • Strategic Planning
  • Mergers & Acquisitions
  • Budgeting & Forecasting
  • Financial Management
  • Productivity Performance
  • Profit & Loss
  • Financial Oversight
  • Start-Up Development & Planning
  • Operations Management
  • Risk Assessments
  • Regulatory Compliance
  • Political Advocacy
  • Human Resources Management
Expected in 2024 to to
Master of Science: MPH - Health Services Administration
Boston University - Boston, MA
Expected in 08/2018 to to
Ph.D.: Healthcare Administration And Leadership
Nebraska Methodist College - Omaha, NE
Expected in to to
MBA: Global Healthcare Management
University of Maryland - College Park, MD,
Expected in to to
Bachelor of Science: Kinesiology And Pre-Med
Coppin State University - Baltimore, MD
  • PMP - Project Management Professional
  • Certified Agile Coach
  • Lean Six Sigma Black Belt
  • Project Management Institute
  • Society of Human Resource Management
  • American College of Healthcare Executive
  • Health Care Compliance Association

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Resume Overview

School Attended

  • Boston University
  • Nebraska Methodist College
  • University of Maryland
  • Coppin State University

Job Titles Held:

  • Interim Chief Executive Officer
  • Interim Chief Operating Officer & President
  • Chief Operating Officer and Assistant Dean
  • Chief Operating Officer
  • Vice President of Ops and Business Development
  • Progressive Roles


  • Master of Science
  • Ph.D.
  • MBA
  • Bachelor of Science

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