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chief executive officer resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Chief Executive Officer Results-driven behavioral health executive with a proven record of accomplishments for balancing strategic decisions and financial discipline using a hands-on leadership approach to create a positive organizational culture, facilitate teamwork among employees, and achieve the highest level of resident/patient satisfaction. Capable of making an immediate impact by leveraging expertise in facility turnarounds, executive leadership team building, and executing strategies that achieve highest average PPD and EBITDA. Success can be demonstrated by recent accomplishments that include: (1) providing leadership, motivation, and change management that turned around a 145-bed residential treatment center with 190+ employees and a $25 million budget; (2) generating an immediate impact by achieving a 68% increase in EBITDA within first year and 157% by year three; (3) turning around an $11 million behavioral health facility by increasing referral volume 33% and Average Daily Census (ADC) by 76% in three months. Strengths & core competencies: Strategic Planning & Execution Business Development & Marketing Performance Improvement Revenue & Profit Growth Community Relations Quality Assurance Budgeting & Fiscal Management Culture Development & Refinement Regulatory Compliance Systems & Process Improvements Recruitment & Hiring Patient Satisfaction
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
04/2016 to 09/2021
Chief Executive Officer Easterseals West Palm Beach, FL,
  • Turned around this underperforming 145 bed Child and Youth Residential Treatment Center with over 190 employees
  • Within 18 months, reestablished profitability, improved the organizational culture, reduced turnover, increased admissions, and reduced expenses to increase EBITDA by 157% in 3 years
  • Implemented a transformational leadership strategy that communicated the vision/goals throughout the facility, re- established profitability, improved the culture, increased ADC, established accountability for all departments, and established the facility as an industry-leading service provider
  • Recruited and developed a top-performing leadership team that was passionate about changing the lives of youth and families, and committed to executing strategies to drive results and establish a foundation for future success
  • Generated an immediate impact on profitability by increasing EBITDA 68% in the first year through increased admissions, contractual rate negotiations, reducing AMA DCs, reducing expenses, and improving overall program quality and outcomes
  • Rebuilt the facility’s reputation in the community and implemented business development strategies, resulting in the facility achieving the highest number of admissions, setting new census records, and reaching highest average
  • PPD, EBITDA, and Margin
  • Redefined and improved the organizational culture that was directly responsible for strengthening morale and reducing turnover through employee engagement, performance management, and new recruiting procedures
  • Led the facility through high levels of regulatory audits that corrected issues from the previous administration and led facility to acquire Joint Commission accreditation.
02/2016 to 04/2016
Chief Executive Officer Easterseals Winter Park, FL,
  • Training
  • Promoted into the company’s CEO in training role and was assigned to the Adult
  • Substance Abuse Residential Treatment Center in Louisiana to help turn around the unprofitable operation and assist with the relocation to a new $11 million facility
  • Generated a 35% increase in referral volume by restructuring, training, coaching, motivating, and setting goals for the business development team and providing leadership direction to help them exceed expectations
  • Improved ADC in three months from 19 to 33 by improving the admissions process and substantially increasing conversion rates
  • Returned the facility to profitability and played a key role in coordinating the seamless transition to the new $11 million facility while maintaining census levels.
01/2011 to 01/2016
Director of Business Development Emj Construction Irving, TX,
  • Started as Director of Residential Services before being promoted into Admissions
  • Director and then into Director of Business Development role
  • Implemented comprehensive business development and marketing efforts that increased referrals and admission volume by expanding into new markets
  • Increased admissions by 67% and ADC by 25% from 2011 through 2015
  • Negotiated in-network contracts for multiple payer sources and more favorable rates
  • Developed key relationships in state of Tennessee regarding improving outcomes for youth and was successful in positioning Village Behavioral Health as being an essential provider.
12/2006 to 01/2011
Regional Supervisor Carma Project Glendale, AZ,
  • Marketing & Business Development)
  • Promoted into a diversified marketing and operational position with this social services organization that provides behavioral treatment on an outpatient basis for youth ages 4 to 17
  • Oversaw all day to day operations including 50 staff and 150 ongoing patients with responsibility for admissions,
  • HR, staff development, finance, and regulatory compliance
  • Directed all aspects of marketing and business development for all East Tennessee offices
  • Developed the entire formal marketing and business development plan/strategy for the region that involved meeting with the senior management team to define and develop the region’s strategic direction
  • Implemented the marketing program and launched the marketing strategy at three additional locations in Chattanooga,
  • Morristown, and Johnson City, TN
  • Increased census from approximately 60 to over 105 clients over 18 months of aggressive growth.
Education and Training
Expected in 01/2010 to to
M.S: Organizational Psychology & Development
WALDEN UNIVERSITY - ,
GPA:
Expected in 01/2007 to to
B.S: Psychology/Counseling
GREAT LAKES CHRISTIAN COLLEGE - ,
GPA:
Certifications
Healthcare Change Management Certification - CORNELL UNIVERSITY Executive Healthcare Leadership Certification - CORNELL UNIVERSITY

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Resume Overview

School Attended

  • WALDEN UNIVERSITY
  • GREAT LAKES CHRISTIAN COLLEGE

Job Titles Held:

  • Chief Executive Officer
  • Chief Executive Officer
  • Director of Business Development
  • Regional Supervisor

Degrees

  • M.S
  • B.S

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