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chief administrative officer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Results-oriented Chief Administrative Officer with demonstrated record of accomplishment in streamlining operations and improving business operations. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Financial Management
  • Program oversight
  • Business administration
  • Staff Management
  • Operational improvement
  • Process improvement
  • Problem resolution
  • Talent management
  • Collective Bargaining Negotiations
  • Contract Negotiation
  • Capital Improvement / Procurement
  • Quality Assurance
  • Workforce Planning
  • Employee Engagement
  • Benefits oversight
  • Payroll administration
  • Policy and Procedure Development
  • Personnel File Management
  • Onboarding
  • New Hire Orientation
  • Pre-Employment Screening
  • Candidate Sourcing
  • Recruitment
Work History
Chief Administrative Officer, 12/2019 to 08/2020
Dignity HealthEl Dorado Hills, CA,
  • Accelerated personnel cost reductions of twenty percent (20%) while ensuring continuity and enhancement of services.
  • Yielded operational budget reductions of $300,000.00 by assessing overall operations and eliminating redundancy in operations.
  • Oversaw maintenance of a 10,000 square foot facility to include capital improvements pertaining to diverse services to include medical, food operations, educational, security systems, camera surveillance, and computer hardware and software procurement.
  • Executed all aspects of business operations relating to 2.5M budget development, accounting, expenditures, billings, invoicing, contract negotiations, and capital acquisitions. Maintained internal accuracy and transparency controls in accounting and bookkeeping.
  • Spearheaded and streamlined all human resource activities to include talent acquisition, onboarding, talent reviews, benefits, payroll, collective bargaining negotiations, talent engagement, compensation management, coaching and development, workforce surveys, and employee relations.
  • Represented the organization with elected officials, staff, the public, the media, bar association and other agencies from government and the private sector.
  • Headed operational oversight of crisis intervention and response management.
  • Designed training curriculums for team members to ensure compliance with all applicable local, state, and federal laws.
  • Exercised good judgment by employing contemporary management principles and supervisory practices.
  • Guided staff and provided opportunities for growth by encouraging creativity and ownership.
Supervisor, 08/2015 to 12/2019
Bluechip ProsTroy, MI,
  • Created a legal, evidence-based pre-trial services department to include staffing needs, procedural and operational policy and procedures, and operational budgetary requirements.
  • Spearheaded the Domestic Intervention, Education, and Training (DIET) Program to ensure program aligned with evidence-based practices by developing and monitoring effective performance and outcome measures.
  • Established governmental programming and fiscal reporting standards to ensure program compliance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Set overall vision and provided team leadership.
  • Delegated tasks to others on grooming team.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in operation manual.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Chief Administrative Officer, 06/1997 to 08/2015
Dignity HealthGrand Island, NE,
  • Provided operational leadership involving the integration and merger of two agencies while ensuring continuity of care and services.
  • Coordinated business operations involving a $4M budget to include accounting oversight, contract negotiations and management, expenditures, billings, invoicing, and capital procurements. Maintained internal accuracy and transparency controls in accounting and bookkeeping.
  • Oversaw maintenance of a 12,000 square foot facility to include project development and implementation pertaining to medical services, food services, security systems, camera surveillance, and computer hardware and software Headed all human resource activities to include talent acquisition, onboarding, talent reviews, benefits, payroll, talent engagement, compensation management, coaching and development, workforce surveys, and employee relations.
  • Evaluated organizational performance by gathering, analyzing and interpreting data and metrics.
  • Maintained internal accuracy and transparency controls in accounting and bookkeeping.
  • Prepared annual financial statements in Performance Financial System for County Commissioners.
  • Guided staff and provided opportunities for growth by encouraging creativity and ownership.
  • Developed and tracked progress of annual operations budget of $4.5M
  • Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
  • Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
  • Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
Education
Bachelor of Science: , Expected in
University of Cincinnati - Cincinnati, OH
GPA:
Master of Science: , Expected in
Xavier University - Cincinnati, OH
GPA:
and Labor Relations — Human Resource Certificate: Human Resources Management, Expected in
Cornell University School of Industrial - Ithaca, NY,
GPA:
Accomplishments
  • Miami Jacobs College, Paralegal Research IT&T Technical Institute, Probation and Parole Sinclair Community College, Criminology Planned, organized, and taught undergraduate courses Created syllabi, presentations, and lecture material Employed instructional technology to emphasize and differentiate student learning and success.
Affiliations

CERTIFICATION(S):

Certified Court Manager (C.C.M.), Supreme Court of Ohio, National Center for State Courts

Certified Court Executive (C.C.E.), Supreme Court of Ohio, National Center for State Courts

Fellow, National Center for State Court’s Institute for Court Management

  • Society of Human Resource Management

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Resume Overview

School Attended

  • University of Cincinnati
  • Xavier University
  • Cornell University School of Industrial

Job Titles Held:

  • Chief Administrative Officer
  • Supervisor
  • Chief Administrative Officer

Degrees

  • Bachelor of Science
  • Master of Science
  • and Labor Relations — Human Resource Certificate

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