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Chief Administrative Officer resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-focused healthcare leader bringing 20+ years' experience and demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Collaborated with board members and executives to develop budget, coordinating departmental operations in cooperation with managers to execute company initiatives under budget and beyond expectations. Dedicated to maximizing company growth and streamlining integration of company operations.

Skills
  • Executive leadership
  • Leadership Development
  • Goal setting, Organization Development, Strategic Planning
  • Deployment of Strategies
  • New business development
  • Operations oversight
  • Policy Development and Documentation
  • Advising and Building Relationships with Physicians and Leaders
  • Physician Recruitment
  • Industry partnership development
  • Financial leadership, Budgeting
  • Revenue growth
  • Team building and leadership
  • Brand management
Education and Training
Western Governors University , Expected in MBA : Healthcare Management - GPA :
Western Governors University , Expected in 2020 Bachelor of Science : Business and HR Management - GPA :
Southwestern College , Expected in 2008 AAS : Medical Laboratories Technologies - GPA :
Memberships & Certifications

MGMA

SHRM

American Society of Clinical Pathology National Certification - MLT, ASCP (CM)

Experience
Dignity Health - Chief Administrative Officer
El Dorado Hills, CA, 07/2018 - Current
  • Oversee all units of the organization to ensure success: Operations, IT, Marketing, Reputation Management, Integration of service lines, Organic and Inorganic growth, Physician and provider recruitment and collaborates with leaders of HR and Supply Chain.
  • Monitor business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
  • Partner with executive team to define company goals.
  • Analyze and determined courses of action to align operations and revenue performance with organizational goals.
  • Reduction of $300,000 over two months during COVID without impact to team members or job losses.
  • Develop long-range plans for business growth, resulting in 16% increase in revenue within 12 months during Covid.
  • Establish and oversee strategic business actions and streamline operations.
  • Cultivate and maintain industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Implement robust policies and organizational structures to underpin successful expansion and drive continuous growth with results of implementation of new service lines to include in-office procedures and the first national platform for training physicians in dual locations for a BPH procedure, women’s and aesthetic clinic.
Premera Blue Cross - Regional Practice Manager
Spokane, WA, 06/2014 - 07/2018
  • Joint Commission Accredited organization deploying allied services within hospitals and ASC’s.
  • Responsible for the success of all assigned units through deployment of clinical providers; implementation of corporate policies, procedure and initiatives; acts as primary liaison with practice providers, clinical leadership and clients; Human Resources for subsidiary.
  • Facility: facility contractual requirements, liaised with facility to facilitate problem solving, goal setting, integration of electronic medical platforms, corporate initiatives and implementation of patient satisfaction metrics. Increased locations by 20% with organic growth.
  • Recruitment and Provider Relations: interviewed and hired providers, harmonized and approved compensation grid updates, reviewed deviations from compensation grids, and ensured staffing metrics met census volumes.
  • Financial: budget, financial analytics, labor cost, revenue cycle management, scheduling, projected versus actual, pay incentives.
  • Manage: recruit, develop, mentor, and retain comprehensive practice management team and office support team.
  • Served as leader, positive role model, team builder, engagement, resource to other practice management members within company.
Massmarkets - Human Resources Business Partner II
Iowa City, IA, 06/2014 - 05/2016
  • Regional HR professional for national healthcare and multispecialty physician support company.
  • Specialized in Employee Relations investigations and resolutions by advising and guiding leaders in recommended changes and outcomes.
  • Resolved disputes, administered disciplinary procedures and terminated employees in accord with set standards and practices.
  • Full life cycle of Recruitment: Identify staff vacancies and recruit, interview and select candidates for onboarding.
  • Employee Engagement Programs and Exit Interview Program: Evaluate and implement changes based on findings.
  • Personnel management.
  • Assisted one entity within Operations to include Practice Management, Credentialing and Central Services leadership and guidance and leadership within the office which resulted in 25% reduction of expenses by streamlining processes, utilizing existing software, accountability with travel arrangements and cross training personnel.
Medwest Haywood Hospital, A Duke LifePoint Company - Medical Laboratory Manager
City, STATE, 07/2008 - 03/2014
  • Directed 26 CLIA Waived and Moderate Complexity Hospital owned laboratories while increasing market share for an additional 13 facilities that outsourced specimens to the main hospital laboratory.
  • Achieved 1 ton of reduced waste within 1 year by implementing a recycling program for use within the hospital system CLIA Moderate Complexity Laboratories.
  • Reduced attendance call-outs by 80% by implementing a system wide flex program.

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Resume Overview

School Attended

  • Western Governors University
  • Western Governors University
  • Southwestern College

Job Titles Held:

  • Chief Administrative Officer
  • Regional Practice Manager
  • Human Resources Business Partner II
  • Medical Laboratory Manager

Degrees

  • MBA
  • Bachelor of Science
  • AAS

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