Chief Administrative Officer resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Talented business leader bringing over 26 years of experience building and leading successful and engaged teams, setting vision and strategy, and solving complex business issues. Deep knowledge and experience in the development, construction, and management of affordable housing and senior living communities. Passionate about helping people and companies achieve their full potential. Known for developing strong leaders and teams, boosting collaboration and communication, and achieving meaningful business results.
Skills
Leadership and Operations of Affordable Housing and Senior Living
Strategic Planning and Execution
Relationship and Team Building
Financial Budgeting and Forecasting
Marketing and Advertising
Communications and Public Speaking
Organizational Development
MIssion and Vision
Executive Leadership
Innovative and Visionary
Board Oversight
Approachable and Outgoing
Education and Training
Ohio UniversityAthens, Ohio, Expected in 08/1996 ā āBachelor of Science:Electrical And Computer Engineering - GPA:
The Ohio State UniversityAthens, Ohio, Expected in 05/2004 ā āMaster of Business Administration:Operations And Marketing - GPA:
Harvard University Graduate School of DesignCambridge, MA, Expected in 07/2019 ā āCertificate of Completion:Real Estate Finance - GPA:
Harvard University Graduate School of DesignCameron Mills, NY, Expected in 07/2019 ā āCertificate of Completion:Real Estate Development - GPA:
Harvard Business SchoolCambridge, MA, Expected in 03/2021 ā āCertificate of Completion:Driving Organizational Agility - GPA:
Experience
Harvard University - Chief Administrative Officer Allston, MA, 10/2018 - Current
Lead the enterprise business services organization of Advertising and Marketing, Talent and Culture, Information Technology, and the Enterprise Strategic Planning and Project Management Office.
Develop, lead, and manage an organization of over 40 HR, Marketing, IT, and Project Management experts.
Serve as key advisor to the CEO and owners, and "chief of staff" to the senior leadership team, leading weekly staff meetings, monthly ownership meetings, and quarterly board meetings.
Continually improve business processes, leadership development, and communications to boost collaboration and drive revenue across all areas of the business, including Development, Construction, Affordable Housing Operations, Senior Living Operations, and Asset Management.
Launched a process to provide corporate associates in-community service opportunities, boosting the company's mission and awareness of the needs of residents in affordable housing and senior living.
Moderate company-wide all-associate events and virtual town halls.
Led the successful development and execution of the Wallick strategic plan and annual plans from 2018 to present.
Played a key role in leading the organization through significant company milestones, including COVID-19; a CEO transition; surpassing 1,000 associates; surpassing 200 communities/15,000 units under management; and the on-boarding of over 60 communities in 2022 alone.
Oversaw the hiring of nearly 2,000 new associates during COVID and through the "Great Resignation" from 2020 through 2022.
Charter Oak Health Center - CIO, SVP Technology and Marketing Hartford, CT, 02/2017 - 10/2018
Transformed the Advertising and Marketing team to prepare the company for growth in both Senior Living and Affordable Housing.
Guided the Advertising and Marketing team through the shift from print to digital marketing.
Launched new corporate and community web pages.
Created and launched new digital internal communications platforms and processes.
Led the successful move to our new corporate offices in New Albany for all 100 plus corporate associates.
National Community Renaissance - Chief Information Officer Inglewood, CA, 12/2014 - 12/2017
Transformed technology across the organization.
Migrated the company away from traditional, "legacy" IT systems and applications to current and cloud-based technologies, boosting productivity, redundancy, and security.
Developed and executed an IT strategy that improved how we serve our associates and customers, and enabled the business through years of growth through development, construction, and acquisition.
Successfully led the company through large digital migrations, including the migration to Microsoft Office 365, hosted Yardi, Yardi Mobile Maintenance, Yardi Senior Living, Yardi RentCafe, and a secure, managed datacenter.
Safelite Auto Glass - Director of Information Technology City, STATE, 07/2003 - 12/2014
Served as a member of the national leadership team.
Partnered with the CIO, CFO, and IT leaders to design and execute the IT strategy and annual IT plans and budgets.
Worked with leaders across the enterprise to build and execute technology road maps across multiple business units, including operations, warehouse and distribution, and fulfillment.
Experienced progressive career growth over a total of 12 years with the company, managing and leading multiple teams, including mobile applications, telecommunications and call center technologies, finance and accounting systems, human resource management systems, data warehouse, project management, and quality assurance.
Accomplishments
Reduced the turnaround time on IT tickets and requests by over
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