Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Committed Operations Officer adept at driving organizational efficiency to meet corporate objectives. Attentive to detail with passion for office administration and budget monitoring demonstrated across 10 years of industry success.

  • Operational Efficiency
  • Procedure Optimization
  • Business administration
  • Team management
  • Budgets
  • Project organization
  • Operations Oversight
  • Financial Performance Understanding
  • Logistics
  • Process Optimization
  • Budget development
  • Strategic Planning
  • Relationship development
  • Business operations
  • Customer service
  • Cost Analysis and Savings
  • Key Performance Indicators (KPIs)
Work History
Cheif Operations Officer, 05/2019 to Current
Benchmark Senior LivingRye, NH,
  • Verified compliance with best business practices throughout organization.
  • Collaborated with executives and management to review projected revenue and adjust resources accordingly.
  • Optimized business processes to foster operational efficiency.
  • Contributed to business development efforts to drive revenue and meet corporate objectives.
  • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Works collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the firm and insure excellent client service.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.

Executive Director of Operations, 10/2017 to 02/2019
CavaGlenarden, MD,
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Directed team of 37 in operational development of service network, including implementation of quality requirements and operating standards.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Discovered areas of improvement by generating operational and sales reports.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Regional Director, 03/2014 to 08/2017
Fitness 19 Inc.City, STATE,
  • Achieved under-budget and on-time project management to adhere to project goals.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
Regional Health & Wellness Director, 06/2006 to 07/2017
Families Matter Inc.City, STATE,
  • Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' applications.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Direct day-to-day administrative and operational functions for 8 regional programs, providing guidance and leadership to management employees.
  • Created customized care plans, working with case managers and families to assess and meet individual needs.
Bachelor of Science: Health And Sport Sciences, Expected in 06/2014
American Public University System - Charles Town, WV
  • Member of National Honors Society of Collegiate Scholars
  • Majored in Exercise Science
Master of Science: , Expected in 01/2016
American Public University System - Charles Town, WV
  • Member of National Honor Society of Collegiate Scholars
  • Majored in Exercise Science & Human Performance
Master of Philosophy: Clinical Research , Expected in 11/2020
Walden University - Minneapolis, MN
  • Coursework in Qualitative, Quantitative and Mix-Method Research
Ph.D.: Health Education And Promotion, Expected in 04/2021
Walden University - Minneapolis, MN
  • Majored in Behavioral Health

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School Attended

  • American Public University System
  • American Public University System
  • Walden University
  • Walden University

Job Titles Held:

  • Cheif Operations Officer
  • Executive Director of Operations
  • Regional Director
  • Regional Health & Wellness Director


  • Bachelor of Science
  • Master of Science
  • Master of Philosophy
  • Ph.D.

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