- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
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- https://www.linkedin.com/in/zack-j-089b241b2/
Committed Operations Officer adept at driving organizational efficiency to meet corporate objectives. Attentive to detail with passion for office administration and budget monitoring demonstrated across 10 years of industry success.
- Operational Efficiency
- Procedure Optimization
- Business administration
- Team management
- Budgets
- Project organization
- Operations Oversight
- Financial Performance Understanding
- Logistics
| - Process Optimization
- Budget development
- Strategic Planning
- Relationship development
- Business operations
- Customer service
- Cost Analysis and Savings
- Key Performance Indicators (KPIs)
|
Cheif Operations Officer, 05/2019 to Current
Benchmark Senior Living – Rye, NH,
- Verified compliance with best business practices throughout organization.
- Collaborated with executives and management to review projected revenue and adjust resources accordingly.
- Optimized business processes to foster operational efficiency.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Works collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the firm and insure excellent client service.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Executive Director of Operations, 10/2017 to 02/2019
Cava – Glenarden, MD,
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Directed team of 37 in operational development of service network, including implementation of quality requirements and operating standards.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Discovered areas of improvement by generating operational and sales reports.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Regional Director, 03/2014 to 08/2017
Fitness 19 Inc. – City, STATE,
- Achieved under-budget and on-time project management to adhere to project goals.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Oversaw business-wide changes to modernize procedures and organization.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
Regional Health & Wellness Director, 06/2006 to 07/2017
Families Matter Inc. – City, STATE,
- Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' applications.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Direct day-to-day administrative and operational functions for 8 regional programs, providing guidance and leadership to management employees.
- Created customized care plans, working with case managers and families to assess and meet individual needs.
Bachelor of Science: Health And Sport Sciences, Expected in 06/2014
American Public University System - Charles Town, WV
GPA:
- Member of National Honors Society of Collegiate Scholars
- Majored in Exercise Science
Master of Science: , Expected in 01/2016
American Public University System - Charles Town, WV
GPA:
- Member of National Honor Society of Collegiate Scholars
- Majored in Exercise Science & Human Performance
Master of Philosophy: Clinical Research , Expected in 11/2020
Walden University - Minneapolis, MN
GPA:
- Coursework in Qualitative, Quantitative and Mix-Method Research
Ph.D.: Health Education And Promotion, Expected in 04/2021
Walden University - Minneapolis, MN
GPA:
- Majored in Behavioral Health
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