Check In Medical Office Clerk Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Energetic Medical Office Clerk with 5 years experience offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.

  • Understanding of medical terminology
  • Patient Scheduling
  • Multitasking abilities
  • CPR
Work History
07/2016 to Current
Check-in Medical Office Clerk Lyon Communities Milpitas, CA,
  • Verified confidentiality of medical records relating to clients' treatment by performing.
  • Reviewed and sent medical records to other physicians upon request.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Enhanced office efficiency by handling 100+ callers per day.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing.
  • Completed and filed financial documentation for accounting purposes.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Completed clerical duties and tasks for clinic administration.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
05/2015 to 05/2016
Assistant Manager Food City Grundy, VA,
  • Oversaw entire loan process to provide each client received exceptional service.
  • Promptly prepared and submitted accurate paperwork to accounting office for processing to state and lending institutions within allotted time.
  • Advised clients of financial services that could prove to be beneficial.
  • Analyzed financial statements and tax returns to complete underwriting process.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
01/2013 to 05/2015
Designated Assistant Manager Food City City, STATE,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Expected in 06/1999
High School Diploma:
Grayson County High School - Independence, VA
  • CCMA - Certified Clinical Medical Assistant

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Resume Strength

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Resume Overview

School Attended
  • Grayson County High School
Job Titles Held:
  • Check-in Medical Office Clerk
  • Assistant Manager
  • Designated Assistant Manager
  • High School Diploma

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