Charge Entry Specialist resume example

Build strong relationships through deep understanding and problem solving.

Creating a positive customer support experience ensuring timely resolution or escalation, communicating prompt)y on progress, handling customer issues with a professional attitude.

Ensure customer experience providing a single point of contact.

Document in detail, resolutions,update self-help and staff knowledge base.

Maintain and protect confidentiality with regard to all aspects of patient care and employee information.

Educate customers on software, policies, process and procedures. Expand knowledge of healthcare industry, by cross-training in different departments. Analyze and resolve requests and inquiries.

Receive all incoming calls from customers.
Complete the research necessary to appropriately root cause and respond to customer inquiries, requests, issues, and/or complaints.
Educate customers as necessary on Shared Services for Physicians software, process, policies, and procedures.
Address and resolve customer inquiries and requests; document in the appropriate system; engage other resources or departments to resolve issues that are beyond the scope of their ability or responsibility.
Use the appropriate categories for logging incidents and requests.
Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
Ensure the end-to-end customer experience and provides a single point-of-contact for the customer.
Analyze and resolve requests or inquiries. Log and track requests or inquiries from identification through resolution. Follow up with other support staff, service resources, and/or departments involved in resolution to ensure issues are resolved, requests are filled, and the customer communication is complete.
Document resolutions and update self-help and staff knowledge bases.
Follow up with the customers as necessary to provide updates or confirmation of resolution.
Grow general knowledge of current products, software, policies, and procedures increasing ability to resolve requests on first contact.

Assist customers with quotes for materials, maintain inventory levels as required, and coordinate with buyer’s and warehouse staff to expedite shipments to meet customer expectations, liaison between customers and vendors.

Manage multimillion dollar accounts proficiently, maintain specifications per customer requirements. Support purchasing, accounting, inventory control, quality control, marketing, outside sales, and logistics. Design and maintain customer files in system, from receipt of order to completion of shipment and bill customer.

Ability to train new customer service agents at various levels of experience. While able to complete duties required to operate daily functions of a multi-task environment. Design and maintain customer and personnel files in computer. Manage orders from receipt of purchase orders to completion of shipping and

then bill out the shipment.

Quote processes suitable for vendors and customers. Assist Customers and accounting in solving various issues. Managed multi million in sales for customer on a 'consignment' fastener program. Handle all processes required to manage these accounts including inventory requirements, labels, cartons, billings, etc.

Daily reports delivered to Branch Ops manager, Purchasing Manager, and Buyers.