Charge Support Specialist with talent for learning and working with different applications in the Healthcare field. Strong knowledge of Patient demographis and insurances. Communicative and team-oriented with proficiency in Microsoft Programs Excel, Outlook, Word, and Open Office Programs. Proven history of always willing to assist to meet team, individual and management objectives.
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Receives and reviews charge documents from the clinic.
Ensures charge information provided is correct and accurate.
Balances Charge Summary to tickets keyed before updating charges.
Keeps supervisor apprised of matters regarding charge entry.
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.6.
Ensure patient demographics are entered timely and accurately into the Practice Management System in accordance with departmental policies and procedures
Add or update patient insurance and verify insurance for eligibility
Resolve pre- and post-bill claim edits by researching issue and determining appropriate resolution
Review claims and ensure timely billing
Reconcile failed interfaced charges to ensure timely billing
Resolve or escalate issues preventing successful claim generation, such as Provider, date of service, coding, and diagnosis issues
Resolve billing issues prior to assignment to Collections vendor
Meet and maintain established departmental performance metrics for production and quality
Maintain working knowledge of workflow, systems, and tools used in the department
Other duties as assigned
Build strong relationships through deep understanding and problem solving.
Creating a positive customer support experience ensuring timely resolution or escalation, communicating prompt)y on progress, handling customer issues with a professional attitude.
Ensure customer experience providing a single point of contact.
Document in detail, resolutions,update self-help and staff knowledge base.
Maintain and protect confidentiality with regard to all aspects of patient care and employee information.
Educate customers on software, policies, process and procedures. Expand knowledge of healthcare industry, by cross-training in different departments. Analyze and resolve requests and inquiries.
Receive all incoming calls from customers.
Complete the research necessary to appropriately root cause and respond to customer inquiries, requests, issues, and/or complaints.
Educate customers as necessary on Shared Services for Physicians software, process, policies, and procedures.
Address and resolve customer inquiries and requests; document in the appropriate system; engage other resources or departments to resolve issues that are beyond the scope of their ability or responsibility.
Use the appropriate categories for logging incidents and requests.
Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
Ensure the end-to-end customer experience and provides a single point-of-contact for the customer.
Analyze and resolve requests or inquiries. Log and track requests or inquiries from identification through resolution. Follow up with other support staff, service resources, and/or departments involved in resolution to ensure issues are resolved, requests are filled, and the customer communication is complete.
Document resolutions and update self-help and staff knowledge bases.
Follow up with the customers as necessary to provide updates or confirmation of resolution.
Grow general knowledge of current products, software, policies, and procedures increasing ability to resolve requests on first contact.
Assist customers with quotes for materials, maintain inventory levels as required, and coordinate with buyer's and warehouse staff to expedite shipments to meet customer expectations, liaison between customers and vendors.
Manage multimillion dollar accounts proficiently, maintain specifications per customer requirements. Support purchasing, accounting, inventory control, quality control, marketing, outside sales, and logistics. Design and maintain customer files in system, from receipt of order to completion of shipment and bill customer.
Ability to train new customer service agents at various levels of experience. While able to complete duties required to operate daily functions of a multi-task environment. Design and maintain customer and personnel files in computer. Manage orders from receipt of purchase orders to completion of shipping and
then bill out the shipment.
Quote processes suitable for vendors and customers. Assist Customers and accounting in solving various issues. Managed multi million in sales for customer on a 'consignment' fastener program. Handle all processes required to manage these accounts including inventory requirements, labels, cartons, billings, etc.
Daily reports delivered to Branch Ops manager, Purchasing Manager, and Buyers.
•Customer Service, Order Entry, Pricing, Sales, Telemarketing,
Import and Export Service and Documentation, Data Entry, Working knowledge of Microsoft Programs Excel, Outlook, Word, Power point and also familiar with Open Office Programs.
Customer Service, Order Entry, Pricing, Sales, Telemarketing,
Import and Export Service and Documentation, Data Entry, Working knowledge of Microsoft Programs Excel, Outlook, Word, Power point and also familiar with Open Office Programs.
Comprehensive knowledge of medical billing and collections processes - preferably in a physician based environment.
Must be skilled in working with multiple software programs and have the ability to multi-task.
Customer Service focused
Strong analytical skills
Call Center experience
Experience with root cause and problem resolution
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