Dynamic Account Manager with progressive experience developing deep business relationships, driving new sales initiatives and leading growth to meet and exceed revenue and retention targets.
Skills
Account management
SMB & enterprise SaaS sales
Strong client relations
Enthusiastic yet professional demeanor
Exceptional interpersonal communication
Process improvement specialist
Employment History
March 2016-CurrentPartner Account Manager | Yodle, a Web.com Company | New York, NY
Provide strategic company partners with a single point of contact for key growth initiatives.
Form deep relationships with high level partner executives and properly consult with them on their businesses.
Maintain positive relationships with partners via telephone calls, virtual conferences and in-person meetings on an ongoing basis.
Provide thorough software training to ensure partners have extensive product knowledge.
Facilitate ongoing partner webinars to foster mindshare and drive retention.
April 2013-March 2016Channel Sales Manager | TalkPoint, a PGi Company | New York, NY
Manage a portfolio of partners including the company's largest revenue generating account.
Build and maintain key relationships with mid to c-Level partner executives.
Leverage expert knowledge of proprietary SaaS products to design and implement compelling sales presentations to prospective clients.
Develop and conduct enticing trainings to drive partner knowledge.
Oversee event tracking and billing, used in part for projecting growth and analyzing trending.
Engage with marketing to drive programs with partners to foster mindshare and drive lead generation.
January 2012-April 2013Production Manager | TalkPoint, a PGi Company | New York, NY
Assembled and managed live-streaming and on-demand webcasts from pre-production to post-production.
Provided customer service and technical support to clients and viewers on proprietary SaaS platforms via phone and email.
Mediated communication between clients, developers, engineers, encoders and field production staff.
Maintained overall quality control, troubleshooting, client management and webpage builds.
Education
Communications/Media: The College of Staten Island, CUNY
