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Certified Phlebotomy Technician Ii Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Focused Phlebotomist offering 3 years of experience and expertise in performing venipuncture on newborn to geriatric patients. Accomplished in quickly building rapport with patients with excellent bedside manner and proficiency in easing patients' anxiety. Committed to maintaining highest standards of safety and quality control.

Skills
  • Problem Solving
  • Hemoglobin Testing
  • Specimen Collection
  • Decision Making
  • Staff Phlebotomy Training
  • Documentation and Recordkeeping
  • Microsoft Office
  • Butterfly Venipuncture
  • Sharps Collection
  • Tray Organization
  • Patient Relations
  • Information Gathering
  • Written and Verbal Communication
  • Scheduling Software
  • Vacuum Tube and Syringe Use
  • Sample Processing
  • Glucose Screening
  • Data Entry
  • Lab Reporting
  • Supply Restocking
  • Goal Minded
  • Physician Order Review
  • Team Leader
  • Customer Service
  • Attention to Detail
  • Finger Stick Method
  • Relationship Building
Work History
Certified Phlebotomy Technician II, 12/2018 to Current
Radisson Hotel GroupMiami, FL,
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • CA certified to perform arterial draws.
Barista, 03/2014 to 12/2018
Kone Inc.Springfield, MO,
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Set and achieved goals for professional development and advancement.
Sales Consultant, 04/2013 to 02/2014
VacasaSun Valley, ID,
  • Created detailed sales presentations to communicate product features and market data.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Followed up with existing customers to provide additional support and address any concerns.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maximized customer retention by resolving issues quickly.
Model, 10/2012 to 04/2013
City Of Round RockRound Rock, TX,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Water Safety Instructor, 05/2009 to 08/2012
TegnaHouston, TX,
  • Instructed students in water safety techniques.
  • Taught emergency response and rescue protocols for water safety.
  • Collaborated with parents regarding youth swim goals and planned course path.
  • Maintained knowledge and certification of first aid and CPR.
  • Consulted with emergency personnel while securing scene.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Taught students pool and water safety guidelines.
Sales Associate, 04/2012 to 05/2012
Justice Tween BrandsCity, STATE,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Processed product returns and assisted customers with other selections.
Education
High School Diploma: , Expected in 05/2012
Southwest High School - El Centro, CA
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Southwest High School
Job Titles Held:
  • Certified Phlebotomy Technician II
  • Barista
  • Sales Consultant
  • Model
  • Water Safety Instructor
  • Sales Associate
Degrees
  • High School Diploma

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