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certified phlebotomy technician resume example with 3+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Certified Phlebotomist with hands-on experience in venipuncture, capillary puncture, and special collection techniques. With extensive project experience from concept to development. My talents include communication, ability to work under pressure, leadership, time management and adept at helping patients' anxiety or discomfort.

Skills
  • Client-focused Results-oriented
  • Excel in customer satisfaction Self motivated
  • Decision making problem solving
  • Time management Communication
  • Attention to detail
  • Cash
  • Receipts
  • Cash register
  • Client
  • Customer satisfaction
  • Customer service
  • Decision making
  • Inventory
  • Neat
  • Problem solving
  • Receiving
  • Safety
  • Self motivated
  • Shipping
  • Telephone
  • Time management
  • Stress management
  • Quality control
  • Proper storage procedures
  • Sanitation and sterilization
  • Drawing blood
  • Biohazard waste disposal
  • HIPAA
Experience
03/2020 to Current Certified Phlebotomy Technician Presbyterian Homes & Services | Cambridge, MN,
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Labeled patient samples, double-checking all information for accuracy.
  • Used aseptic techniques to maintain specimen integrity.
  • Interviewed patients to verify test requisitions and patient identity.
  • Sanitized work area after every patient to prevent contamination and spread of disease.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
10/2019 to 10/2019 Phlebotomy Intern Baystate Medical Center | City, STATE,
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier, and station.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Obtained variety of blood samples through venipuncture or capillary puncture using butterfly needles, and straight needles.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
08/2015 to 07/2017 Grocery Receiving Clerk/Beauty Department Manager Stop & Shop | City, STATE,
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Accurately logged all daily shipping and receiving orders.
  • Assisted customers in finding out-of-stock items.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Stocked and rotated inventory regularly.
  • Organized the store by returning all merchandise to its proper place.
  • Greeted and assisted all customers daily.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
09/2014 to 03/2015 Lead Keyholder Dollar General | City, STATE,
  • Greeted store customers promptly and responded to questions with knowledgeable service.
  • Completed documentation for product and service sales.
  • Operated cash register.
  • Described merchandise and services to customers.
  • Answered questions and resolved concerns.
  • Responded to safety and loss prevention incidents.
  • Organized in-store promotional events.
  • Set up visually appealing promotional displays.
  • Maintained store in clean and neat manner.
  • Signed for incoming shipments in manager's absence.
  • Evaluated transactions for suspected fraud.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Operated cash register.
  • Managed store security needs as required Handled cash and deposits using the proper accounting procedures and documentation.
  • Prepared and submitted nightly bank deposits.
  • Counted and balanced registers.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Delegated tasks to employees.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Education and Training
Expected in 01/2019 GED | Springfield Technical Community College, Springfield, MA GPA:
Expected in 12/2019 Certificate | Phlebotomy Springfield Technical Community College, Springfield, MA GPA:

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Resume Overview

School Attended

  • Springfield Technical Community College
  • Springfield Technical Community College

Job Titles Held:

  • Certified Phlebotomy Technician
  • Phlebotomy Intern
  • Grocery Receiving Clerk/Beauty Department Manager
  • Lead Keyholder

Degrees

  • GED
  • Certificate

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