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Certified Pharamcy Technician Resume Example

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CERTIFIED PHARAMCY TECHNICIAN
Professional Summary

Certified Pharmacy Technician with over 10 years of successful experience in improving customer satisfaction, and driving overall operational improvements. Recognized consistently for performance excellence and contributions to success in pharmaceutical industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of general business. Recognized for inspiring management team members to excel and encouraging creative work environments. Multi-talented, self-motivated individual who is consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in support of the United States government as a federal civilian employee.

Skills
  • Pharmacy and customer records management
  • Pharmaceutical sales and services
  • FDA Drug Safety Guidelines
  • Drug utilization review
  • Prepare bubble packs
  • Confidentiality and HIPAA
  • Advanced math skills
  • Receiving incoming supplies
  • Processing payments
  • Drug inventory management
  • Answering customer questions
  • Data entry
  • Interpersonal communication
  • Secure storage of medications
  • Team collaboration
  • Multitasking
  • Regulatory compliance
Work History
Certified Pharamcy Technician07/2009 to Current
University Of Florida – Gainesville , FL
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Processed over ______ prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Coordinated verification and filling of more than ____ daily prescriptions in high-volume pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to ensure compliance with demands and needs. Liaised with other pharmacies to eliminate issues related to product expiration
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
Pharmacy Technician02/2006 to 02/2009
Walmart Pharmacy – City , STATE
  • Greeted customers and responded to questions in friendly and knowledgeable way.
  • Assisted pharmacy staff in preparing medications and filling orders.
  • Assisted pharmacist by filling prescriptions for _____ customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated instructions to patients or caregivers.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Updated computer system with current customer, payment and inventory information.
  • Provided administrative support including, filing, copying and faxing.
  • Received incoming supplies and stocked in correct locations.
  • Prepared bills for insurance companies.
  • Processed incoming drug orders.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations andordering additional products.
DHL Delivery Driver03/2005 to 02/2006
DHL Internation Delivery Center – City , STATE
  • Adhered to all company guidelines and road regulations.
  • Prepared and coordinated up to ______deliveries each day.
  • Unloaded packages at customer site by using manual jacks.
  • Completed delivery paperwork and daily logs in full.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Accurately recorded delivery, payment and route information using ____ Software.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by 27%.
  • Safely loaded and unloaded (____Number) pounds of (____Type) and hazardous material without incident.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Recorded each delivery using proper paperwork before leaving warehouse.
Education
High School Diploma05/1998W. B. Ray High School- City
Associate of Arts: Liberal Arts And General Studies12/2001Del Mar College- City
Diploma in Pharmacology: Pharmaceutical Sciences12/2006Southern Careers Institute Inc.- City
Certifications

PTCB Certification

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Resume Overview

School Attended

  • W. B. Ray High School
  • Del Mar College
  • Southern Careers Institute Inc.

Job Titles Held:

  • Certified Pharamcy Technician
  • Pharmacy Technician
  • DHL Delivery Driver

Degrees

  • High School Diploma 05/1998
    Associate of Arts : Liberal Arts And General Studies 12/2001
    Diploma in Pharmacology : Pharmaceutical Sciences 12/2006

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