Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am a hard-working professional with 16+ years of experience and a proven knowledge of conflict resolution, customer communications, and records management. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Highly organized, proactive, and punctual with team-oriented mentality. Pleasant demeanor and excellent problem-solving skills.

  • Meticulous attention to detail
  • Deadline-oriented
  • Proficient in Microsoft Office Products
  • Superior computer skills
  • Call center experience
  • Skilled multi-tasker
  • Reliable and trustworthy
  • Work ethic
  • Flexible
  • Organization
  • Client account management
  • High-energy attitude
  • Professional and mature
06/2020 to Current
Certified Notary Signing Agent Ttm Technologies, Inc. Santa Clara, CA,
  • Certify and notarize financial and legal documentation related to loan documents.
  • Certify any real estate transaction, such as new home loans, reverse mortgages, refinancing, closing contracts, and property transfers.
  • Documented all transactions in notary journal to maintained permanent record.
  • Ensure the validity of the documents being signed, as well as the borrowers signing them.
  • Asked signers about validity of information contained in documents.
  • Ensure that all documents are in English and can be read and understood by the signer.
  • Make sure that all the documents are signed and initialed in all the necessary places.
  • Make sure the notarized documents are returned to the mortgage company or title company in a timely manner.
  • Updated and successfully closed 5-6 real estate transactions on a daily basis.
11/2019 to 06/2020
Sales and Service Consultant Verizon City, STATE,
  • Drove sales of FIOS and Copper products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
  • Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers through phone conversations.
  • Answered 25-30 calls per day to answer customer questions.
  • Recognized by management for providing exceptional customer service.
11/2016 to 11/2019
Senior Eligibility Consultant Aetna City, STATE,
  • Managed a daily caseload of 10 or more clients with employees eligibility files/ID cards for insurance coverage on a weekly basis.
  • Mapped files and data specifications based on the customer's product and plan selection.
  • Verified enrollment status, made changes to member/client records, and addressed a variety of enrollment questions or concerns.
  • Mapped weekly error & analysis reports providing feedback and updates for the clients.
  • Engaged in customer facing interactions with clients and vendors when a high level of responsiveness was necessary.
  • Full time eligibility consultant back up for clients such as PEBTF, State of New Jersey.
  • Attended weekly phone meetings with clients to review issues and/or concerns, plan changes, or reviews of analysis reports.
  • Quarterly in-house meetings with benefit coordinators to discuss upcoming open enrollment plans, objectives, and the expected results for the clients to ensure a smooth open enrollment process.
  • Volunteering for new business whenever a new client is acquired.
11/2006 to 11/2016
Customer Service Representative Aetna, Inc City, STATE,
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Assisted members with medical plan information such as benefit coverage, claims processing, and provider information.
  • Assisted members on understanding how their claims were processed, and their billing.
  • Contacted provider's office on behalf of customer if bill was incorrect.
  • Assisted on irate or escalated phone calls from other CSR's, to help eliminated a supervisor needing to take the call.
  • Assisted members with appeals and complaints that pertained to denied claims, bills, or rude providers.
  • Assisted members during annual open enrollment providing answers about the upcoming coverage, that would allow them to make the best choice for benefit coverage.
Education and Training
Expected in 04/2015
Bachelor of Science: Business Administration
University Of Phoenix - Phoenix, Arizona,
  • 3.25 GPA
Expected in 04/2011
Associate of Arts: Accounting
University Of Phoenix - Phoenix, Arizona,

GPA: 3.17

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School Attended

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  • University Of Phoenix

Job Titles Held:

  • Certified Notary Signing Agent
  • Sales and Service Consultant
  • Senior Eligibility Consultant
  • Customer Service Representative


  • Bachelor of Science
  • Associate of Arts

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