Certified Notary Signing Agent Resume Example
Love this resume?Build Your Own Now
S
CERTIFIED NOTARY SIGNING AGENT
Summary
I am a hard-working professional with 16+ years of experience and a proven knowledge of conflict resolution, customer communications, and records management. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Highly organized, proactive, and punctual with team-oriented mentality. Pleasant demeanor and excellent problem-solving skills.
Skills
|
|
Experience
Certified Notary Signing Agent
Santa Clara , CATtm Technologies, Inc./Jun 2020 to Current
Santa Clara , CATtm Technologies, Inc./Jun 2020 to Current
- Certify and notarize financial and legal documentation related to loan documents.
- Certify any real estate transaction, such as new home loans, reverse mortgages, refinancing, closing contracts, and property transfers.
- Documented all transactions in notary journal to maintained permanent record.
- Ensure the validity of the documents being signed, as well as the borrowers signing them.
- Asked signers about validity of information contained in documents.
- Ensure that all documents are in English and can be read and understood by the signer.
- Make sure that all the documents are signed and initialed in all the necessary places.
- Make sure the notarized documents are returned to the mortgage company or title company in a timely manner.
- Updated and successfully closed 5-6 real estate transactions on a daily basis.
Sales and Service Consultant
City , STATEVerizon/Dec 2019 to Jun 2020
City , STATEVerizon/Dec 2019 to Jun 2020
- Drove sales of FIOS and Copper products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
- Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers through phone conversations.
- Answered 25-30 calls per day to answer customer questions.
- Recognized by management for providing exceptional customer service.
Senior Eligibility Consultant
City , STATEAetna/Dec 2016 to Dec 2019
City , STATEAetna/Dec 2016 to Dec 2019
- Managed a daily caseload of 10 or more clients with employees eligibility files/ID cards for insurance coverage on a weekly basis.
- Mapped files and data specifications based on the customer's product and plan selection.
- Verified enrollment status, made changes to member/client records, and addressed a variety of enrollment questions or concerns.
- Mapped weekly error & analysis reports providing feedback and updates for the clients.
- Engaged in customer facing interactions with clients and vendors when a high level of responsiveness was necessary.
- Full time eligibility consultant back up for clients such as PEBTF, State of New Jersey.
- Attended weekly phone meetings with clients to review issues and/or concerns, plan changes, or reviews of analysis reports.
- Quarterly in-house meetings with benefit coordinators to discuss upcoming open enrollment plans, objectives, and the expected results for the clients to ensure a smooth open enrollment process.
- Volunteering for new business whenever a new client is acquired.
Customer Service Representative
City , STATEAetna, Inc/Dec 2006 to Dec 2016
City , STATEAetna, Inc/Dec 2006 to Dec 2016
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Assisted members with medical plan information such as benefit coverage, claims processing, and provider information.
- Assisted members on understanding how their claims were processed, and their billing.
- Contacted provider's office on behalf of customer if bill was incorrect.
- Assisted on irate or escalated phone calls from other CSR's, to help eliminated a supervisor needing to take the call.
- Assisted members with appeals and complaints that pertained to denied claims, bills, or rude providers.
- Assisted members during annual open enrollment providing answers about the upcoming coverage, that would allow them to make the best choice for benefit coverage.
Education and Training
Bachelor of Science: Business AdministrationUniversity Of PhoenixApr 2015City
- 3.25 GPA
Associate of Arts: AccountingUniversity Of PhoenixApr 2011City
GPA: 3.17
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Strong summary
Resume Overview
School Attended
- University Of Phoenix
Job Titles Held:
- Certified Notary Signing Agent
- Sales and Service Consultant
- Senior Eligibility Consultant
- Customer Service Representative
Degrees
- Bachelor of Science : Business Administration
Associate of Arts : Accounting
Similar Resumes
