I am a hard-working professional with 16+ years of experience and a proven knowledge of conflict resolution, customer communications, and records management. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Highly organized, proactive, and punctual with team-oriented mentality. Pleasant demeanor and excellent problem-solving skills.
Skills
Meticulous attention to detail
Deadline-oriented
Proficient in Microsoft Office Products
Superior computer skills
Call center experience
Skilled multi-tasker
Reliable and trustworthy
Work ethic
Flexible
Organization
Client account management
High-energy attitude
Professional and mature
Experience
06/2020 to Current
Certified Notary Signing AgentTtm Technologies, Inc. – Santa Clara, CA,
Certify and notarize financial and legal documentation related to loan documents.
Certify any real estate transaction, such as new home loans, reverse mortgages, refinancing, closing contracts, and property transfers.
Documented all transactions in notary journal to maintained permanent record.
Ensure the validity of the documents being signed, as well as the borrowers signing them.
Asked signers about validity of information contained in documents.
Ensure that all documents are in English and can be read and understood by the signer.
Make sure that all the documents are signed and initialed in all the necessary places.
Make sure the notarized documents are returned to the mortgage company or title company in a timely manner.
Updated and successfully closed 5-6 real estate transactions on a daily basis.
11/2019 to 06/2020
Sales and Service ConsultantVerizon – City, STATE,
Drove sales of FIOS and Copper products by applying proactive nature, knowledge of customer preferences and active listening skills.
Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers through phone conversations.
Answered 25-30 calls per day to answer customer questions.
Recognized by management for providing exceptional customer service.
11/2016 to 11/2019
Senior Eligibility ConsultantAetna – City, STATE,
Managed a daily caseload of 10 or more clients with employees eligibility files/ID cards for insurance coverage on a weekly basis.
Mapped files and data specifications based on the customer's product and plan selection.
Verified enrollment status, made changes to member/client records, and addressed a variety of enrollment questions or concerns.
Mapped weekly error & analysis reports providing feedback and updates for the clients.
Engaged in customer facing interactions with clients and vendors when a high level of responsiveness was necessary.
Full time eligibility consultant back up for clients such as PEBTF, State of New Jersey.
Attended weekly phone meetings with clients to review issues and/or concerns, plan changes, or reviews of analysis reports.
Quarterly in-house meetings with benefit coordinators to discuss upcoming open enrollment plans, objectives, and the expected results for the clients to ensure a smooth open enrollment process.
Volunteering for new business whenever a new client is acquired.
11/2006 to 11/2016
Customer Service RepresentativeAetna, Inc – City, STATE,
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Assisted members with medical plan information such as benefit coverage, claims processing, and provider information.
Assisted members on understanding how their claims were processed, and their billing.
Contacted provider's office on behalf of customer if bill was incorrect.
Assisted on irate or escalated phone calls from other CSR's, to help eliminated a supervisor needing to take the call.
Assisted members with appeals and complaints that pertained to denied claims, bills, or rude providers.
Assisted members during annual open enrollment providing answers about the upcoming coverage, that would allow them to make the best choice for benefit coverage.
Education and Training
Expected in 04/2015
Bachelor of Science: Business Administration University Of Phoenix - Phoenix, Arizona, GPA:
3.25 GPA
Expected in 04/2011
Associate of Arts: Accounting University Of Phoenix - Phoenix, Arizona, GPA:
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