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certified medication aide resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Attentive and very focused on delivering exceptional service to every customer. Proven expertise in managing sales processes and servicing accounts regularly to boost revenue. Capitalizes on cross-selling opportunities by consulting regularly on customers' specific needs, by bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Skills
  • Mental Health Care
  • Prescription Interpretation
  • Nursing Plan Development
  • Observation Documentation
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Call Documentation
  • Understanding Customer Needs
  • Customer Account Management
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Tax Software
  • Medical Procedure Coding Software
  • Customer Service and Assistance
  • Credit Card Payment Processing
  • Answering Customer Questions
  • Electronic Information Systems
  • Microsoft Windows
  • Call Transfers
  • Customer Inquiry Response
  • Correcting Discrepancies
Work History
Certified Medication Aide, 08/2022 to 10/2022
Greystone Healthcare Management, , Silsbee , Texas
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
CNA, 12/2020 to 10/2022
Trilogy Health Services, , Silsbee, TX
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Cashier Manager, 04/2018 to 12/2020
Wegmans Food Markets, Inc., , Buna, TX
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Cashier Supervisor, 07/2016 to 03/2018
Valero, , Kirbyville, TX
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
Education
High School Diploma: , Expected in 05/2018 to Parkview Baptist - Sulphur, Louisiana,
GPA:

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Resume Overview

School Attended

  • Parkview Baptist

Job Titles Held:

  • Certified Medication Aide
  • CNA
  • Cashier Manager
  • Cashier Supervisor

Degrees

  • High School Diploma

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