Passionate Health and Fitness professional dedicated to improving the dietary, physical activity and long term health habits of people of all ages.
Skills
Food counseling
Dietary habits expert
Excellent problem solver
Strong teaching skills
Strong motivator
Excellent communication skills
Encouraging personality
Able to develop rapport with clients of all ages and health levels
Work History
Certified Health Coach and Personal TrainerShawne's Fitness - Crofton, MD 2111407/2014 - Current
Comprehensive knowledge of health, nutrition and fitness
Lead educational presentations on topics of nutrition and wellness.
Interview clients to analyze dietary habits and overall health.
Developed a walking program for a corporate Team Member Network.
Create and implement customized individual training programs.
Coach and support my clients to begin and maintain a balanced lifestyle of health and wellness.
Account Manager 2Wells Fargo - Columbia, MD 2104512/2006 - Current
Primary
contact for client requests and inquiries
Research,
analyze and resolve customer concerns or issues that occur within the data
reconciliation process
Document
standard operating and process management procedures
Monitor
loan activity to establish trends and identify areas of opportunity
Lead
several ad-hoc project requests for external client by organizing and providing
direction of analysis to team members, overseeing efforts, and providing the
final product to the client
Developed
and led a Quality Assurance Program for the testing of HAMP loans of servicers Acted
as lead on a call monitoring initiative of servicer's collection and loss
mitigation practices to identify areas of risk and recommend operational process
changes
Developed
review checklist and scorecard for monthly loan level process Facilitate
training for team members on monthly production processes
Develop
and lead team members in initiatives to identify industry best practices and procedural
or control deficiencies that result in recommendations for the servicers for
improvements to procedures and controls
Education
Health Coach Certification: Health Coach/Personal TrainingAmerican Council on Exercise - 2014
Bachelor of Science: Business Administration/Human EcologyUniversity of Maryland - Eastern Shore - Princess Anne, MD1993
