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certified debt specialist resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Sales Professional and Business Owner with vast Team Building and Process Improvement skills. Interacts easily with all personality types. Driven, extremely motivated and seasoned problem solver. Results and detail-oriented team player with more than 10 years of experience of focusing on Customer Relations and Retention.

Skills
  • Strong and comprehensive problem-splicing Sales Techniques
  • Proficient with various Microsoft Applications (Ex: Word, PowerPoint, and Excel)
  • Substantial team building skills (Experience in Collaborative initiative building)
  • Sound time management and management reporting sills
  • Solid know-how of personnel development and preference improvement
Experience
06/2022 to Current Certified Debt Specialist The One Group | Plano, TX,
  • Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
  • Employs strong interpersonal skills to handle difficult calls courteously and professionally
  • Thoroughly documents request outcomes for accurate tracking and analysis
  • Work efficiently and effectively to independently resolve client requests, both as a team and independently
  • Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
  • Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
  • Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve client inquiries and problems
  • Handle a high volume of clients in a work from home call center environment
02/2019 to 05/2021 Server/Trainer Pappadeaux Seafood Kitchen | City, STATE,
  • Strong numeracy skills (able to analyze numbers and measurements, validate that sales amounts and tips are correct during cash outs and ability to do addition and subtraction quickly and accurately)
  • Perform in environment of taking a high-volume of customer orders via phone, online, and face-to-face
  • Train new staff members to ensure we met SOP
  • Resolve concerns and de-escalating complaints quickly, ensuring customer satisfaction
  • Use safe food handling and optimal cleaning strategies to meet SOP for sanitation (Pre/post pandemic)
  • Stock server areas with supplies before, during and after shifts to boost performance of serving staff
  • Utilize teamwork to promote a continuation of service and prepare for the next shift of workers
05/2018 to 02/2019 Host Olive Garden | City, STATE,
  • Managed guest expectations by relaying information regarding hours, wait times and specials
  • Assisted serving staff, food runners and bussers to keep the dining room prepared for patrons
  • Supported management by helping resolve customer service and food-related issues to maintain guest satisfaction
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Helped customers update accounts, sign up for new services and take advantage of special offers
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
11/2017 to 04/2018 Fitness Zone Attendant University Of Houston Campus Recreation Center | City, STATE,
  • Managed or oversaw the fitness or recreation facilities, ensured safe and clean facilities and equipment
  • Provided information about the facilities, entertainment options, and rules & regulations
  • Monitored activities to ensure adherence to rules and safety procedures and/or arranged for the removal of unruly patrons
  • Retained knowledge on shutdown and emergency evacuation procedures
Education and Training
Expected in 12/2023 to to Bachelor of Science | Computer Information Systems University Of Houston, Houston, Texas GPA:

Cub Camp Counselor 2017 - 2018

  • Lead a group of 15 freshmen by using communication strategies and goal setting techniques to promote success while attending college
  • Counseled through challenging experiences, advising resources on campus, embracing traditions on campus, and transitioning into a new learning environment

Cub Camp Co-Chair 2018-2019

  • Coached 12 University students on leading a group of 15-20 incoming freshmen Delegated and facilitated weekly tasks and training
  • Lead group through multiple activities.
Expected in 05/2017 to to | Science And Engineering John Jay High School, San Antonio, TX, GPA:

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Resume Overview

School Attended

  • University Of Houston
  • John Jay High School

Job Titles Held:

  • Certified Debt Specialist
  • Server/Trainer
  • Host
  • Fitness Zone Attendant

Degrees

  • Bachelor of Science

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