certified debt specialist resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Sales Professional and Business Owner with vast Team Building and Process Improvement skills. Interacts easily with all personality types. Driven, extremely motivated and seasoned problem solver. Results and detail-oriented team player with more than 10 years of experience of focusing on Customer Relations and Retention.

  • Strong and comprehensive problem-splicing Sales Techniques
  • Proficient with various Microsoft Applications (Ex: Word, PowerPoint, and Excel)
  • Substantial team building skills (Experience in Collaborative initiative building)
  • Sound time management and management reporting sills
  • Solid know-how of personnel development and preference improvement
06/2022 to Current Certified Debt Specialist The One Group | Plano, TX,
  • Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
  • Employs strong interpersonal skills to handle difficult calls courteously and professionally
  • Thoroughly documents request outcomes for accurate tracking and analysis
  • Work efficiently and effectively to independently resolve client requests, both as a team and independently
  • Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
  • Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
  • Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve client inquiries and problems
  • Handle a high volume of clients in a work from home call center environment
02/2019 to 05/2021 Server/Trainer Pappadeaux Seafood Kitchen | City, STATE,
  • Strong numeracy skills (able to analyze numbers and measurements, validate that sales amounts and tips are correct during cash outs and ability to do addition and subtraction quickly and accurately)
  • Perform in environment of taking a high-volume of customer orders via phone, online, and face-to-face
  • Train new staff members to ensure we met SOP
  • Resolve concerns and de-escalating complaints quickly, ensuring customer satisfaction
  • Use safe food handling and optimal cleaning strategies to meet SOP for sanitation (Pre/post pandemic)
  • Stock server areas with supplies before, during and after shifts to boost performance of serving staff
  • Utilize teamwork to promote a continuation of service and prepare for the next shift of workers
05/2018 to 02/2019 Host Olive Garden | City, STATE,
  • Managed guest expectations by relaying information regarding hours, wait times and specials
  • Assisted serving staff, food runners and bussers to keep the dining room prepared for patrons
  • Supported management by helping resolve customer service and food-related issues to maintain guest satisfaction
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Helped customers update accounts, sign up for new services and take advantage of special offers
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
11/2017 to 04/2018 Fitness Zone Attendant University Of Houston Campus Recreation Center | City, STATE,
  • Managed or oversaw the fitness or recreation facilities, ensured safe and clean facilities and equipment
  • Provided information about the facilities, entertainment options, and rules & regulations
  • Monitored activities to ensure adherence to rules and safety procedures and/or arranged for the removal of unruly patrons
  • Retained knowledge on shutdown and emergency evacuation procedures
Education and Training
Expected in 12/2023 to to Bachelor of Science | Computer Information Systems University Of Houston, Houston, Texas GPA:

Cub Camp Counselor 2017 - 2018

  • Lead a group of 15 freshmen by using communication strategies and goal setting techniques to promote success while attending college
  • Counseled through challenging experiences, advising resources on campus, embracing traditions on campus, and transitioning into a new learning environment

Cub Camp Co-Chair 2018-2019

  • Coached 12 University students on leading a group of 15-20 incoming freshmen Delegated and facilitated weekly tasks and training
  • Lead group through multiple activities.
Expected in 05/2017 to to | Science And Engineering John Jay High School, San Antonio, TX, GPA:

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Resume Overview

School Attended

  • University Of Houston
  • John Jay High School

Job Titles Held:

  • Certified Debt Specialist
  • Server/Trainer
  • Host
  • Fitness Zone Attendant


  • Bachelor of Science

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