certification asst resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Organized Administrative lends systematic approach and more than 20 years of experience handling clerical and bookkeeping tasks. Diligent and punctual individual skillful in performing accounts receivable duties, including invoicing, researching chargebacks and reconciliations. Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for medical professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting. Organized Administrative Assistant with 20 years of experience in office and personnel management. Friendly and communicative professional with expertise in payroll, budgeting and vendor communication. Talented coordinator of daily operations, human capital and company resources. Dedicated to supporting team goals and corporate missions.

  • Proofreading
  • Excel spreadsheets
  • AR/AP
  • Strong problem solver
  • Professional and mature
  • Mail management
  • Billing and coding
  • Meeting planning
  • Business writing
  • Customer service
  • Leadership
  • Clerical
  • Time management
  • Coordination
Certification Asst, 12/2018 to 01/2020
Capstone LogisticsWixom, MI,

Assisted in completing all certification requests submitted by WV Parmedics, EMTs, and First Responders

  • Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Maintained positive working relationship with fellow staff and management.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Maintained business records by updating customer information.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Received and screened high volume of internal and external communications.
Auditor, 03/2013 to 12/2017
Aliso Ridge Behavioral Health & Anaheim Community HospitalAliso Viejo, CA,
  • Evaluated operations data and produced relevant audit reports.
  • Administered internal auditing programs through use of data analytics software.
  • Worked with maximum efficiency to evaluate operational and financial control systems during audits.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Wrote reports, authored papers and organized supporting documentation.
  • Met with management and field workers to discuss audits and findings.
  • Performed audits of operational and financial areas to check compliance.
  • Audited payment and receipt documentation to verify compliance with state regulations.
Business Office Manager, 03/2010 to 03/2013
Putnam Care And RehabCity, STATE,
  • Oversaw Business Office department activities, including A/R, A/P, Payroll and Customer Service.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Interviewed, onboarded, developed and oversaw daily activities of 4 clerical and administrative office personnel.
  • Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Performed billing, collection and reporting functions for medical facility generating over $[3,000,000.00] annually.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Payroll Clerk/HumanResources Assistant, 06/2003 to 03/2010
Genesis Rehabilitation ServicesCity, STATE,
  • Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Managed weekly payroll duties and submitted data to Administrator
  • Identified, researched and resolved issues with hours worked.
  • Edited employee banking records when needed.
  • Efficiently handled any payroll discrepancies with employees.
  • Managed payroll for over 145 hourly and salaried employees.
  • Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
  • Verified available hours against listed amounts when calculating leave time.
  • Established employee payroll files and updated existing files with new information.
  • Constructed leave pay schedules, processed payroll garnishments and worked closely with Administrator to pay out bonuses, severances, service awards and special payments.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Changed employee tax status and withholding information as necessary.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Annually supplied proper tax forms.
  • Prepared manual checks and initiated direct deposits for employees.
Education and Training
: Banking And Financial Support Services, Expected in
American Institute Of Banking - Charleston, WV,

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Resume Overview

School Attended

  • American Institute Of Banking

Job Titles Held:

  • Certification Asst
  • Auditor
  • Business Office Manager
  • Payroll Clerk/HumanResources Assistant


  • Some College (No Degree)

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