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Certification And Operations Officer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Jessica Claire Highly motivated and detail-oriented professional with over 20 years of extensive management experience. Customer focused, with strong project management, excellent communication skills and knowledge of financial processes. Certification manager skilled at operating a wide range of databases, adept at research, event planning and effective at implementing innovative practices and procedures to improve efficiency of work.
Skills
  • Office administration
  • Budget development
  • Database administration
  • Organization management
  • Customer relations
  • Program management
  • Resource management
  • Strategic planning
  • Critical thinking
  • Administrative support, Strategic planning
  • Billing, Word processing
  • Budget development
  • Budget
  • Copying
  • Critical thinking
  • Customer relations
  • Customer care
  • Database administration
  • Database
  • Databases
  • Directing
  • Documentation
  • Faxing
  • Financials
  • Financial
  • Fundraising
  • Insurance
  • Inventory
  • Leadership
  • Managing
  • Marketing
  • Materials
  • Meetings
  • Office
  • Office administration
  • PLC
  • Processes
  • Program management
  • Psychology
  • Sales
Work History
01/2006 to 06/XXX0
Certification and Operations Officer Pace Life Sciences Las Vegas, ,
  • Handled financial requests, and communication for the Executive Office, and organized meetings.
  • Oversaw and prepared annual budget, revenue and expense throughout the year, and generate semi-annual invoices to meet associations objectives.
  • Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Maintained the organization's fundraising database, and worked with outside fundraising consultants in creating reports to support post-campaign analysis.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Directed and implemented day to day activities associated with the Certificate of Proficiency in Alcohol and Drugs, and the Psychopharmacology Exam for Psychologists.
  • Maintained certification and examination databases, certification renewal process, and electronic transfer of testing information with computer-based testing contractor.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Managed the awarding of Continuing Education (CE) and Certified Associate Executive (CAE) to more than 500 attendees at the annual Practice Leadership Conference (PLC), and executed post meeting follow-up with attendees.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
09/2001 to 01/2006
Manager Surveying And Mapping, Inc Lakewood, ,
  • Directed day to day activities associated with the Certificate of Proficiency and all its financials.
  • Managed database documentation of all contributions to Directorate fundraising program and thank you process.
  • Developed and executed marketing campaigns to increase certification, revision of certification materials including a 2004 complete revision of the Candidate Guide and bibliography of suggested readings.
  • Verified certified status to insurance companies, hospitals, and other employers.
12/2000 to 09/2001
Administrative Coordinator Common Spirit Turtle Lake, ,
  • Maintained and created (tracking) databases for College of Professional Psychology.
  • Tracked and process financial information for certificants using the Association Plus database.
  • Reviewed applications for possible certificant holders and improved and revised billing methods and documentation.
08/1999 to 12/2000
Administrative Assistant American Psychological Association City, ,
  • Provided administrative support for the College of Professional Psychology and the Marketing Department including, word processing, faxing, and copying.
  • Coordinated meetings, calendars, tracking of mass mailing, answered and directed calls, drafted and edited correspondence.
  • Prepared and researched information for the Marketing Department and disseminated information and application packets.
Education
Expected in
Bachelor of Arts Degree: Political Science, English
Howard University - Washington, D.C.
GPA:
Work History
01/2006 to 06/XXX0
Certification and Operations Officer
American Psychological Association Washington, DC,
  • Handled financial requests, and communication for the Executive Office, and organized meetings.
  • Oversaw and prepared annual budget, revenue and expense throughout the year, and generate semi-annual invoices to meet associations objectives.
  • Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Maintained the organization's fundraising database, and worked with outside fundraising consultants in creating reports to support post-campaign analysis.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Directed and implemented day to day activities associated with the Certificate of Proficiency in Alcohol and Drugs, and the Psychopharmacology Exam for Psychologists.
  • Maintained certification and examination databases, certification renewal process, and electronic transfer of testing information with computer-based testing contractor.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Managed the awarding of Continuing Education (CE) and Certified Associate Executive (CAE) to more than 500 attendees at the annual Practice Leadership Conference (PLC), and executed post meeting follow-up with attendees.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
09/2001 to 01/2006
Manager
American Psychological Association Washington, DC,
  • Directed day to day activities associated with the Certificate of Proficiency and all its financials.
  • Managed database documentation of all contributions to Directorate fundraising program and thank you process.
  • Developed and executed marketing campaigns to increase certification, revision of certification materials including a 2004 complete revision of the Candidate Guide and bibliography of suggested readings.
  • Verified certified status to insurance companies, hospitals, and other employers.
12/2000 to 09/2001
Administrative Coordinator
American Psychological Association Washington, DC,
  • Maintained and created (tracking) databases for College of Professional Psychology.
  • Tracked and process financial information for certificants using the Association Plus database.
  • Reviewed applications for possible certificant holders and improved and revised billing methods and documentation.
08/1999 to 12/2000
Administrative Assistant
American Psychological Association Washington, DC,
  • Provided administrative support for the College of Professional Psychology and the Marketing Department including, word processing, faxing, and copying.
  • Coordinated meetings, calendars, tracking of mass mailing, answered and directed calls, drafted and edited correspondence.
  • Prepared and researched information for the Marketing Department and disseminated information and application packets.
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets of marketing products.
  • Optimized business processes to foster operational efficiency.
  • Collaborated with team of 15 in the development of scanning system at annual conference.
  • Implemented annual display of departmental goals and achievements.
Certifications
Heartsaver First Aid CPR AED Certification| Mastering the art of Negotiation | Certificate in Program Management | Career Development | Certificate in Advanced Excel
Interests
Affiliations , Safety Officer & Communication Leader, (05/2018 - present) Pathfinders Organization -Volunteer Teacher & Counselor - Baltimore White Marsh Church
Skills
  • Administrative support, billing, Budget development, budget, copying, Critical thinking, Customer relations, customer care, Database administration, database, databases, directing, documentation, faxing, financials, financial, fundraising, insurance, inventory, Leadership, managing, Marketing, materials, meetings, Office, Office administration, PLC, processes, Program management, Psychology, sales, Strategic planning, word processing
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    Resume Overview

    School Attended
    • Howard University
    Job Titles Held:
    • Certification and Operations Officer
    • Manager
    • Administrative Coordinator
    • Administrative Assistant
    Degrees
    • Bachelor of Arts Degree