Certification And Operations Officer resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Jessica Claire
Highly motivated and detail-oriented professional with over 20 years of extensive management experience. Customer focused, with strong project management, excellent communication skills and knowledge of financial processes. Certification manager skilled at operating a wide range of databases, adept at research, event planning and effective at implementing innovative practices and procedures to improve efficiency of work.
Skills
Office administration
Budget development
Database administration
Organization management
Customer relations
Program management
Resource management
Strategic planning
Critical thinking
Administrative support, Strategic planning
Billing, Word processing
Budget development
Budget
Copying
Critical thinking
Customer relations
Customer care
Database administration
Database
Databases
Directing
Documentation
Faxing
Financials
Financial
Fundraising
Insurance
Inventory
Leadership
Managing
Marketing
Materials
Meetings
Office
Office administration
PLC
Processes
Program management
Psychology
Sales
Education
Howard UniversityWashington, D.C.Expected in – –Bachelor of Arts Degree:Political Science, English - GPA:
Certifications
Heartsaver First Aid CPR AED Certification| Mastering the art of Negotiation | Certificate in Program Management | Career Development | Certificate in Advanced Excel
Work History
Pace Life Sciences - Certification and Operations Officer Las Vegas, , 01/2006 - 06/XXX0
Handled financial requests, and communication for the Executive Office, and organized meetings.
Oversaw and prepared annual budget, revenue and expense throughout the year, and generate semi-annual invoices to meet associations objectives.
Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Maintained the organization's fundraising database, and worked with outside fundraising consultants in creating reports to support post-campaign analysis.
Performed root cause analysis in deficient areas to identify and resolve central issues.
Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Directed and implemented day to day activities associated with the Certificate of Proficiency in Alcohol and Drugs, and the Psychopharmacology Exam for Psychologists.
Maintained certification and examination databases, certification renewal process, and electronic transfer of testing information with computer-based testing contractor.
Implemented processes that simplified procedures and reduced average processing time.
Managed the awarding of Continuing Education (CE) and Certified Associate Executive (CAE) to more than 500 attendees at the annual Practice Leadership Conference (PLC), and executed post meeting follow-up with attendees.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Directed day to day activities associated with the Certificate of Proficiency and all its financials.
Managed database documentation of all contributions to Directorate fundraising program and thank you process.
Developed and executed marketing campaigns to increase certification, revision of certification materials including a 2004 complete revision of the Candidate Guide and bibliography of suggested readings.
Verified certified status to insurance companies, hospitals, and other employers.
Common Spirit - Administrative Coordinator Turtle Lake, , 12/2000 - 09/2001
Maintained and created (tracking) databases for College of Professional Psychology.
Tracked and process financial information for certificants using the Association Plus database.
Reviewed applications for possible certificant holders and improved and revised billing methods and documentation.
American Psychological Association - Administrative Assistant City, , 08/1999 - 12/2000
Provided administrative support for the College of Professional Psychology and the Marketing Department including, word processing, faxing, and copying.
Coordinated meetings, calendars, tracking of mass mailing, answered and directed calls, drafted and edited correspondence.
Prepared and researched information for the Marketing Department and disseminated information and application packets.
Work History
American Psychological Association- Certification and Operations Officer Washington, DC, 01/2006 - 06/XXX0
Handled financial requests, and communication for the Executive Office, and organized meetings.
Oversaw and prepared annual budget, revenue and expense throughout the year, and generate semi-annual invoices to meet associations objectives.
Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Maintained the organization's fundraising database, and worked with outside fundraising consultants in creating reports to support post-campaign analysis.
Performed root cause analysis in deficient areas to identify and resolve central issues.
Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Directed and implemented day to day activities associated with the Certificate of Proficiency in Alcohol and Drugs, and the Psychopharmacology Exam for Psychologists.
Maintained certification and examination databases, certification renewal process, and electronic transfer of testing information with computer-based testing contractor.
Implemented processes that simplified procedures and reduced average processing time.
Managed the awarding of Continuing Education (CE) and Certified Associate Executive (CAE) to more than 500 attendees at the annual Practice Leadership Conference (PLC), and executed post meeting follow-up with attendees.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
American Psychological Association- Manager Washington, DC, 09/2001 - 01/2006
Directed day to day activities associated with the Certificate of Proficiency and all its financials.
Managed database documentation of all contributions to Directorate fundraising program and thank you process.
Developed and executed marketing campaigns to increase certification, revision of certification materials including a 2004 complete revision of the Candidate Guide and bibliography of suggested readings.
Verified certified status to insurance companies, hospitals, and other employers.
American Psychological Association- Administrative Coordinator Washington, DC, 12/2000 - 09/2001
Maintained and created (tracking) databases for College of Professional Psychology.
Tracked and process financial information for certificants using the Association Plus database.
Reviewed applications for possible certificant holders and improved and revised billing methods and documentation.
American Psychological Association- Administrative Assistant Washington, DC, 08/1999 - 12/2000
Provided administrative support for the College of Professional Psychology and the Marketing Department including, word processing, faxing, and copying.
Coordinated meetings, calendars, tracking of mass mailing, answered and directed calls, drafted and edited correspondence.
Prepared and researched information for the Marketing Department and disseminated information and application packets.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets of marketing products.
Optimized business processes to foster operational efficiency.
Collaborated with team of 15 in the development of scanning system at annual conference.
Implemented annual display of departmental goals and achievements.
Interests
Affiliations
, Safety Officer & Communication Leader, (05/2018 - present) Pathfinders Organization -Volunteer Teacher & Counselor - Baltimore White Marsh Church
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