LiveCareer-Resume

cert personal trainer resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Profile

LaRhonda's administrative and management skills are second-to-none.shows exceptional attention to detail while maintaining a heavy workload.a team player and a consummate professional."Brenda Ford Georgetown Suites.


Fifteen years of office supervision and management.

Management of operations and keeping organization of the front office.

Responsible for the maintenance of accounts, administration, payroll, cost, inventory, bookkeeping and other services. Perform General Ledger reconciliations.

Qualifications

MS Word, Excel, PowerPoint, Access, Outlook, Windows XP/Vista, Paychex, Quickbooks, 45-65 WPM


NASM CPT June 5, 2015 - June 5, 2017 Specialized in Physical Fitness, Cardio, boxing, Track and field.

Education
PG Community College Largo, MD Expected in AA : Bus. Mgmt - GPA :

Business Mgmt

Hiram Johnson HS Sacramento, CA Expected in HS Diploma : - GPA :
Publications
2010 Performance Review Club Quarters ".Way to go on guest feedback. Great job on assigned projects. Great job on innovative ideas to help the MSD to perform better." 2014 Performance Review Jiffy Plumbing & Heating Inc. ".LaRhonda's outstanding planning, multi-tasking and organizational skills have kept the office running smoothly."
Experience
Accor Hotels - Cert. Personal Trainer
Wailea, HI, 2013 -

Create programs for clients package term.

  • Perform monthly fitness assessments with clients which are submitted
  • Give clients homework assignments in between training sessions
  • Hold clients accountable for fulfilling their monthly committed sessions
  • Send invoices to clients for verification and payment
  • Use scheduling software to schedule client sessions in online system
  • Participate in webinars for training purposes
Pnc Financial Services Group, Inc. - Office Mgr.
Montvale, NJ, 01/2013 - 11/2015
  • Select, train, develop, motivate, and evaluate a competent work force.
  • Prepare annual operating reports consistent with plan and budget for advertising.
  • Reconcile ESC invoicing, reports, and other documentation monthly
  • Provide management support, organizations, and staff relative to program requirements, policies, and procedures.
  • Coordinate NSF’s and collections
  • Perform other duties as requested.
  • Research reconciliation differences and multiple issues as they arise.
  • Backup A/R Department as required.
  • Assist in preparing daily, weekly, monthly and quarterly reports as needed.
  • Enter bill and pay multiple vendors.
  • Apply and drop credit card / checks batches daily
  • Bank Reconciliations
  • Cut checks for employees, vendors, etc.
Michael & Son Service Inc - Call Center Manager & Training Specialist
City, STATE, 01/2012 - 10/2012
  • Manage customer care division 40+
  • Plumbing lead Mgr.
  • Train all new hires in customer care rules & regulations
  • Refresh training classes to sr. employees
  • Dispatch technicians
  • Respond to customer request & Internet inquires
  • Respond to all guest complaints received
  • Process accounting refunds for customers
  • Process payroll for the customer care/dispatch division
Club Quarters - Front Office Manager/Night Audit
City, STATE, 08/2009 - 2012
  • Responsible for all aspects of operating the Member Service Desk
  • Respond to all guest complaints received at the Front Desk, communicating to the department head as needed
  • Make appropriate decision as a Manager, analyze situations and react accordingly
  • Proficient in the use of Property Management System and other equipment including kiosks; able to analyze and resolve problems with PMS and/or interfaces
  • Departmental meetings
  • Balances Room Inventory for arrivals daily to maximize room revenue as per policy
  • Interacts directly with guests on all Front Desk issues i.e. reservations, billing inquiries, concierge duties, etc.
  • Monitors arrangements for all V.I.P., Special Attention and Long Stay guests
  • Reservation services when required
  • Providing optimal guest satisfaction by offering professional and efficient service through guest interaction
  • Perform any other Guest Service Manager duties as requested by the Department Head or Hotel Manager
Georgetown Suites - Front Office Supervisor
City, STATE, 05/2005 - 07/2009
  • Reported day to day front office activity to MOD
  • Maintained employee shift schedule
  • Applied payments to guest accounts 
  • Trained new hires on hotel policies and procedures
  • Booked guest reservations  
  • Ensuring the best customer service 
Robert Half International, Inc. - Sales Support Administrator
City, STATE, 08/2002 - 05/2005
  • Provided administrative support for team of 3-7 account executives
  • Created and maintained client and personnel files
  • Distributed weekly sales reports
  • Prepared and mailed correspondence
  • Procured and maintained inventory of office supplies and promotional materials
  • Answered 80-line switchboard
  • Performed daily file audit for Sarbanes-Oxley compliance
  • Assisted in special projects 
Skills

accounting, accounts receivables, administrative support, advertising, Backup, Bank Reconciliations, billing, budget, contracts, CPT, credit, client, clients, customer service, customer care, documentation, financial, Prepares financial reports, front office, funds, Inventory, process invoices, invoicing, mailing, meetings, Access, Excel, office, Outlook, PowerPoint, Windows XP, MS Word, MOD, Monitors, NSF, Process payroll, personnel, Plumbing, policies, promotional materials, Property Management, Quickbooks, reconciling, Research, Sales, sales reports, Sarbanes-Oxley, scheduling, switchboard, trainer, 65 WPM, Vista

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Resume Overview

School Attended

  • PG Community College
  • Hiram Johnson HS

Job Titles Held:

  • Cert. Personal Trainer
  • Office Mgr.
  • Call Center Manager & Training Specialist
  • Front Office Manager/Night Audit
  • Front Office Supervisor
  • Sales Support Administrator

Degrees

  • AA
  • HS Diploma

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