ceo online business owner resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Customer Service Specialist with over 25 years of experience in retail manufacturing and account maintenance in a fast-paced call center environment. An efficient communicator with effective customer de-escalation tactics, complex problem solving techniques, high level negotiation skills while developing and maintaining a professional client relationship. Able to influence others in a positive way while maintaining a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

  • An abundance of exceptional call center management experience as well as troubleshooting capabilities and dedication to process improvement
  • Strong leadership, analytical problem solving and critical thinking abilities
  • P.C. knowledge: Microsoft Word, Excel, and knowledge of Medical Terminology.
  • Meticulous attention to detail and able to illustrate reports, business correspondence and procedure manuals
  • Able to work under pressure and meet strict deadlines and sales goals
  • Excellent time management and ability to work both independently as well as in a team
Work History
08/2017 to Current
CEO/Online Business Owner Marriott International Santa Ana, CA,
  • Conceptualize, create and sell retail items online for small retail boutique
  • Oversees daily operations of the online business.
  • Perform office and management duties and maintain inventory and necessary supplies
  • Manage marketing, bookkeeping, payroll, and advertising functions.
  • Studies industry market and kept abreast of new trends for social media presence of the business.
  • Promote products on multiple channels, including social media, online ads, and word-of-mouth initiatives
01/2017 to 07/2017
Member Customer Care Representative Anthem Inc City, STATE,
  • Answered incoming calls from CareMore, Medicare/ Medi-Cal members and provided accurate and appropriate information in response to customer inquiries via phone/email
  • Change primary care physicians as well as provide contracted provider information and maintained up-to-date records at all times
  • Confirmed current eligibility benefits and Drug Formulary list
  • Set up/Cancel and book transportation rides to eligible members and execute and route Grievances on member’s behalf
  • Explain member Health Plan Benefits based on E.O.C.
04/2015 to 11/2016
Administrative Assistant/Employment Recruiter G2 Secure Staff City, STATE,
  • Called candidates to schedule interviews and scheduled drug test and recorded results
  • Coordinated job fairs as well as utilized spreadsheets, and assembled new hire packets. Also called and emailed new hires to schedule orientation
  • Ran Sterling Background checks, distributed uniform and Welcome letter and processed I-9 employment eligibility. Also taught Badge training and Orientation classes
  • Served as back up to the receptionist area, including greeting visitors and responding to telephone and in-person requests for information as well various office duties
03/2011 to 11/2014
Senior Lead Customer Care Associate/Inside Sales Sun Chlorella U.S.A City, STATE,
  • Responded to incoming customer service request, placed orders and educated customers on the benefits of products
  • Placed outgoing calls to complete follow-up on customer service inquiries, updated credit card data, collection on delinquent accounts, cross sold additional products, upheld 50% customer retention of Gold Club members
  • Maintained daily sales goals, mentored and trained new employees, monitored representatives calls for quality and training purposes
  • Wrote work progress and correction evaluations when needed.
08/2008 to 11/2010
Customer Service Marketing Associate/Sales Direct Buy Of Long Beach City, STATE,
  • Addressed customer service inquiries in a timely and accurate fashion
  • Contacted customers to maintain accounts, updated client information in the database, made 100-200 outgoing phone calls to generate new members
  • Informed consumers of current promotions, sold and upgraded company memberships, scheduled reservations for membership tours
  • Responded to inquiries via email and message queue, greeted guest, processed rebates, mailed out daily correspondence, acted as back up for receptionist, data entry.
11/2007 to 06/2008
Customer Service Representative Memorial Healthcare IPA City, STATE,
  • Provided accurate and appropriate information in response to customer inquiries
  • Assisted patients, hospitals, and physicians, via phone/fax/email with complaints and inquiries regarding health care benefits for HMO/PPO
  • Processed referrals and authorizations to specialist
  • Researched medical claims for payment, data entry.
Expected in to to
Centennial Senior High School - ,
Expected in 2003 to to
Bryman Career College - ,
  • Exceeded corporate target for customer satisfaction and retention for 10 consecutive months.
  • Received National Telecommunicator Award

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Resume Overview

School Attended

  • Centennial Senior High School
  • Bryman Career College

Job Titles Held:

  • CEO/Online Business Owner
  • Member Customer Care Representative
  • Administrative Assistant/Employment Recruiter
  • Senior Lead Customer Care Associate/Inside Sales
  • Customer Service Marketing Associate/Sales
  • Customer Service Representative


  • Diploma

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