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ceo founder resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly motivated Business Professional with over 20 years of experience in the Finance, Mortgage Servicing, and Bankruptcy Industry and a commitment to building professional relationships guaranteeing data integrity and confidentiality. Always handling customer accounts with patience, consistency, and detailed oriented practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Conflict Resolution Tactics
  • Outbound Calls / Inbound Calls
  • Workflow Processes
  • Detailed and Organized
  • HR and Office Management
  • Integrity and Transparency
  • Complex Problem Solving
  • Customer Accounts Management
  • Bankruptcy Processes
  • Migration of accounts between departments
  • Default Management
  • Compliance regulations of policies and procedures
  • Interpersonal Skills
  • FHA, Freddie Mac and Fannie Mae, HUD, VA, Conventional, ARM, Fixed, and HELOC Process Knowledge
  • Court Policies and Programs
  • Multi-Tasking Abilities
  • Onboarding Accounts
  • Analytical Abilities
  • Process Improvement
Experience
10/2020 to Current CEO/FOUNDER First Hawaiian Bank | Aiea, HI,
  • Check documents and identifying credentials for all parties.
  • HR and Office Management
  • Data Management
  • Business Tax and Payroll Management
  • Schedule appointments with Clients.
  • Administer oath to document signers to obtain affirmation of truth.
  • Look for signs of fraud or coercion and refuse notarization.
  • Update journal with names and dates for permanent record.
  • Met with clients in public or closed environment to witness signings.
  • Interact with clients to prepare necessary documentation.
  • Compile closing packages for drafting and presentation accuracy.
  • Complete thorough written descriptions and take photographs to document conditions.
  • Draft and submit detailed reports on findings of inspections.
  • Examine relevant documents prior to inspections in order to become acquainted with property features.
  • Use hand tools and gauges to take measurements.
  • Inspect Commercial and Residential facilities.
05/2017 to 01/2023 Bankruptcy Specialist Chenega Corporation | Bethesda, MD,
  • Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections
  • Developed professional relationships with attorneys, trustees, other legal counsel and court personnel
  • Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies
  • Filed documents with bankruptcy courts within expected timeframes to prevent delays
  • Onboarding of new accounts
  • Reviewed and analyzed loan to assure documents included necessary assignments, deed of trust, note, and transfer of claims
  • Reviewed processed payments
  • Completed monthly audits to ensure awareness as it relates to the Bankruptcy processes by utilizing PACER/AACER, LPS Black Knight Boarded all new Bankruptcy Chapter 7,11,12 and 13
  • FHA, Freddie Mac and Fannie Mae, VA, HUD, CONVENTIONAL, ARM, Fixed, and HELOC process knowledge
  • Loan Modifications, HAMP, HAF, Reaffirmations, and Deferments process knowledge
  • Trained new employees and help migrate the Bankruptcy Department to the Florida Office.
  • Handled routine and complex inquiries from customers, title companies and vendors each day.
  • Delivered prompt, knowledgeable solutions to address customers' loan service issues.
09/2001 to 04/2017 Senior Bankruptcy Specialist HSBC Mortgage Services | City, STATE,
  • Completed monthly audits to ensure awareness as it relates to the Bankruptcy process by utilizing PACER/AACER, LPS Black Knight Boarded all new Bankruptcy Chapter 7,11,12 and 13
  • Updated the system of record to align with the Bankruptcy Processes and Policies
  • Monitored and processed mail and correspondence
  • Worked with Bankruptcy Local Counsel and Trustees in processing policies and procedure
  • FHA, VA, HUD, CONVENTIONAL, ARM, and HELOC process knowledge
  • Onboarding of new accounts
  • Updated the system of record to align with the Bankruptcy Processes and Policies
  • Loan Modifications, HAMP, HAF, Reaffirmations, Restructures, and Deferment process knowledge
  • Trained New Employees
  • Skipped Tracing
  • Front End Collections Call Center
11/1999 to 09/2001 Mail Handler United States Post Office | City, STATE,
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
  • Used automated mail processing equipment to sort and collate mail
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.
Education and Training
Expected in 05/2025 Bachelor of Science | Sociology Paine College, Augusta, GA GPA:
Expected in 06/1992 High School Diploma | Robinson High School, Tampa, FL GPA:
Affiliations
  • Mortgage Bankers Association - Member
  • National Notary Association - Notary Public
  • Certified Remote Online Notary Public
  • National Notary Association - Certified Loan Signing Agent
  • National Mortgage Field Services - Certified Field Inspector
  • Member of Rays of Hope Outreach Ministry
  • Volunteer for Rays of Hope Homeless Outreach Program
Certifications
  • Certified Notary Public
  • Certified Remote Online Notary Public
  • Certified Loan Signing Agent
  • Certified Field Inspector

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Resume Overview

School Attended

  • Paine College
  • Robinson High School

Job Titles Held:

  • CEO/FOUNDER
  • Bankruptcy Specialist
  • Senior Bankruptcy Specialist
  • Mail Handler

Degrees

  • Bachelor of Science
  • High School Diploma

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