Goal-oriented executive offering 20+ years of experience overseeing top-level operations. Decisive and hardworking leader with in-depth understanding of complex business issues, policy development and process updates. Demonstrated success in operations, team and change management.
Skills
Microsoft Office
QuickBooks
Time & attendance systems
ADP
UI
NET
DNS
Google Ads
Google Suite
Google Docs
Microsoft Word
WordPress
JavaScript
NET
ADP
Ads
Ask
Billing
Call center
Customer service
DNS
Doors
JavaScript
Materials
Mechanical
Microsoft Office
Microsoft Word
Quality assurance
QuickBooks
Read
Safety
Sales
Team player
Market trend expertise
Recruiting and hiring top talent
Controls systems enhancement
Market access and expansion
Public relations understanding
Organizational leadership
Corporate leadership
Business development
Executive leadership
Policy updates
Productivity performance
Strategic planning
Cost breakdown analysis
Program leadership
Regulatory compliance
Financial administration
Business alliances
Headcount variances
Relationship management
Education and Training
Tatum High SchoolTatum, TXExpected in 1995 ā āGED: - GPA:
Experience
Sugar Bowl Ski Resort - CEO/Founder Norden, CA, 06/2020 - Current
As a remote call center agent, our responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues.
Led organization, established business direction and actualized operational plans to meet goals.
Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
Controlled business direction changes and provided support during restructurings.
Established and oversaw strategic business actions and streamlined operations.
Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
Devised strategic improvements to resolve issues and spearhead necessary operational updates.
Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
Engaged operations team to assess current operations and contribute to strategic revitalization for expansion into new market.
Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Established start-up [Type] company, overseeing strategic planning, market analysis, product development and regulatory compliance.
Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
Oversaw strategic business decision-making to develop, enhance and enforce business mission.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Copeland's Of New Orleans - Host City, STATE, 07/2014 - 01/2020
A restaurant host welcomes everyone to the restaurant.
They ask how many are in a party, give an estimated wait time, ask if any childrenās menus are needed, take reservations or call ahead setting, and set a positive climate for the tableās dining experience.
It is important to be a team player and communicate well with both the wait staff and the kitchen staff.
They are generally responsible for the upkeep of the front of the restaurant, keeping the glass clean, and opening doors for customers.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Monitored dining area to assess server capacity and estimate wait times.
Set up and decorated menu marketing boards with current meal and drink specials.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Notified server after seating parties in section to facilitate prompt service.
Greeted guests and gathered information to seat groups or place on waitlist.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Offered preferred tables and other special accommodations to VIP customers.
Industrial Construction
Industrial Scaffolding - Scaffold Helper/Insulator City, STATE, 09/2019 - 10/2019
Apply, remove, and repair insulation on industrial equipment, pipes, ductwork, or other mechanical systems such as heat exchangers, tanks, and vessels, to help control noise and maintain temperatures.
Install insulation in equipment or structures.
Transport scaffolding materials to the job site.
Read blueprints for scaffold projects.
Construct and secure scaffolding around construction projects.
Inspect your work for safety issues.
Break down the structure once the project is complete.
Unloaded equipment and materials and moved supplies around on job sites in all weather conditions.
Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
Completed and filed daily work slips to document progress and provide estimated completion time.
Inspected components and assemblies to verify adherence to specifications and codes.
Prepared insulation and other materials prior to beginning each project, placing focus on efficiency and waste reduction.
Demonstrated thorough understanding of and skill for insulation preparation and installations.
Maintained equipment, making repairs and modifications to extend life of such tools.
Assembled and installed equipment such as ducts, control boxes, drainpipes and furnace casings.
Installed required materials in supportive frameworks, including furnace casings, rain gutters, pipes, tubes and downspouts.
Utilized fabricating equipment to cut, bend and straighten sheet metal for insulation projects.
Protected insulated pipes from damage or decay by installing and securing sheet metal.
Affixed insulation to exposed surfaces while working on scaffolding and ladders at heights up to 150 feet.
Identified specific heat retaining or excluding properties required and selected corresponding insulation materials.
Installed loose or foam insulation in tight spaces to meet building code requirements.
Repaired, removed or applied insulation on industrial and mechanical equipment including heat exchangers, tanks and pumps.
Applied adhesives and other compounds to ready surfaces for insulation.
B & E Industries - General Laborer/Fire Watcher City, STATE, 06/2017 - 09/2017
Inspected fire extinguishing and fire protection equipment meticulously, immediately reporting any repairs needed.
Removed flammable materials from reach of ignition sources to minimize fire risk.
Used authority to stop operations at moments' notice to control fires and prevent injury or damage.
Helped keep machinery functioning properly with regular inspections and maintenance.
Observed temperature pressure readings from instruments and reported findings to fire marshal.
Patrolled assigned area, noting and investigating unsafe conditions or practices which might cause or increase fire hazards.
Performed tests on fire prevention equipment in areas containing explosive or flammable materials.
Coordinated emergency response for fires unable to be controlled with on-site systems and equipment.
Inspected work areas to identify actual and potential fire hazards surrounding industrial work.
Established fire prevention plans in facilities, instructing employees on OSHA guidelines for fire extinguisher training.
Stood ready with fire suppression equipment such as fire extinguishers to watch for flare-ups.
Warned other personnel of danger or to evacuate, using verbal or other prearranged methods of communication.
Enforced established regulations concerning environmental protection and fire prevention.
Communicated notices concerning fired hazard conditions, emergencies and accidents to authorities via radio or telephone.
Provided direction and support to teams working to extinguish forest and wildfires.
Planned, organized and directed fire prevention policies, including code enforcement, investigation, public education and permits.
Managed inventory or fire prevention and management equipment, including fire hoses, hand tools and fire extinguishers to maintain emergency readiness.
Protected individuals by restricting public access to areas of high-risk and known hazard.
Examined and inventoried firefighting equipment such as axes, hoses, shovels, pumps, buckets and extinguishers.
Additional Information
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