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CEO/Founder Resume Example

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CEO/FOUNDER
Summary

Entrepreneurial CEO/Founder offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.

Competitive with sales and marking with proven track record of success. A Successful lead and mentor with high-performance teams. Facilitate dynamic turnaround in low performing organizations. Innovative professional with 6+ years of expertise in management level roles.

Skills
  • Team management
  • Inventory management
  • Supervision
  • Customer service
  • Problem resolution
  • Communications
  • Administrative support
  • Inside and outside sales
  • Background checks
  • Sales and marketing aptitude
  • Record keeping
  • Corporate policies and procedures
  • Issue escalation
  • Contract negotiation
  • Sales strategies
  • Client relationship management
  • Networking and business development
  • Troubleshooting and diagnostics
  • Exceptional telephone etiquette
Experience
Legitimate Financial SolutionsDallas, TXCEO/Founder01/2019 to Current
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Consistently exceeded sales goals through up-selling and cross-selling within existing client base, as well as strategically attracting new business.
  • Expanded new businesses by developing effective sales, advertising and marketing campaigns.
  • Led startup and opening of financial business and provided business development, creation of operational procedures and workflow planning.
  • Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Devised marketing packages, including web design, remarketing campaigns, key phrase packages and new media advertising campaigns to increase search engine optimization for clients.
  • Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
  • Managed Google, Bing and Yahoo! accounts for clients and implemented multiple marketing services across all search engine platforms while growing client accounts.
  • Built relationships with strategic partners leading to business development opportunities.
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Kelly connect servicesLas Vegas, NVTechnical Support Specialist07/2016 to 01/2017
  • Received inbound phone calls from customers to provide exceptional support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Multitasked across systems and applications and resolved broad range of technical issues.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Researched, documented and escalated cases to higher levels of support according to procedures.
Westgate ResortsLas Vegas, NVMarketing Agent01/2016 to 06/2016
  • Trained all new sales employees on effective techniques.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growthoutcomes.
  • Provided expert service and product information to customers.
  • Participated in various incentive programs and contest designed to support achievement of production goals.
  • Developed tools to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Achieved monthly sales goals.
Wyndham Vacation OwnershipLas Vegas, NVMarketing Agent06/2013 to 12/2015
  • Optimized profitability to meet marketing objectives and drive product line growth from concept through product life cycles.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative value-focused customer service approach.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Managed quality communication, customer experiences and resolved all customer complaints.
  • Trained new employees on company customer service policies and services levels standards.
  • Received company Top Performance Awards after maintaining record sales in first year.
Education and Training
Some College (No Degree):BusinessCopper Mountain Community College, San Bernardino, CA
Certification:Computer Software Engineering Expected in 12/2030Hardvard, Online
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Resume Overview

Companies Worked For:

  • Legitimate Financial Solutions
  • Kelly connect services
  • Westgate Resorts
  • Wyndham Vacation Ownership

School Attended

  • Copper Mountain Community College
  • Hardvard

Job Titles Held:

  • CEO/Founder
  • Technical Support Specialist
  • Marketing Agent

Degrees

  • Some College (No Degree) : Business
    Certification : Computer Software Engineering Expected in 12/2030

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