Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Entrepreneurial CEO offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams. My employment history and formal education have exposed me to many key facets of running and working in a healthy, prospering business environment. In return it has made me knowledgeable in areas, but not limited to, retention, hiring, performance management, operations, employee relations, quality customer service and management. Prime examples of titles held at YWCA, Eagles Nest Youth Center, and Amazon would validate the previous mentioned. Conscientious employee, with an ability to communicate with both co-workers and customers professionally, efficiently and with a great team-oriented attitude. I can assure that my work experience will help me achieve all goals expected of me. Objective: To benefit a professional organization with experience, skills, and passion for delivering excellent results.
Summary of Professional Qualifications Understands and completes tasks in a timely and effective manner.
Skills
Cost Breakdown Analysis
Efficient
Self-Motivated
High attention to detail
Ability to cordially resolve problems with satisfactory solutions, work well under pressure while meeting deadlines in a timely manner
Good organizational skills.
Can perform massive research and organize and transfer thoughts and findings into papers.
Organizational Leadership
Cash Flow Analysis
Budget Planning
Leadership and People Development
Profit & Loss
Business Alliances
Executive Leadership
Change and Growth Management
Strategic Planning and Execution
Integrity and Transparency
Experience
05/2021 to Current
CEOVcfo Holdings, Inc. – Houston, TX,
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Managed sales presentations to promote product and brand benefits.
Devised business and marketing plans and prepared monthly financial reports.
Led startup and creation of operational procedures and workflow planning.
Developed and implemented successful sales strategies to meet business goals.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Hosted special events to boost brand awareness and increase community engagement.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Set pricing structures according to market analytics and emerging trends.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
12/2012 to Current
Problem SolverRollins, Inc – Latham, NY,
Clear exceptions in MyTime
Ensure proper coding of “time paid not work” and “time not paid, not worked” such as Vacation (vacp)/Paid Personal Time (pers)/Voluntary Time-off (vto)/Lack of Work (low) for Amazon associates
Make points corrections for Integrity as directed by Amazon HR
Prevented key account losses by researching discrepancies for corrective action into AMP
Enter punches for orientation time for Integrity new starts
Help escalate discrepancies to HR and resolve
As necessary – help managers run/track production reports, update operations reports as needed, work on projects for creating reports, etc
Teach education and training for women and men on skin care and cosmetics
Learn and maintain sales and promotion practices and policies on exchanges, payment and security
Maintain personal beauty and grooming standards and upkeep customer satisfaction
Plan and execute new product launch and promotion
Produce Flyers and Documentations to promote products
Recruit team members and train them
Collaborate with organizations for fundraising.
Sold $60,000 skin care and cosmetic beauty products in 2013.
Trained staff on strategies for regularly surpassing sales goals.
Displayed merchandise to present visually appealing arrangements that drive sales.
12/2008 to 12/2013
Administrative AssistantMarion Community Schools Parent Involvement Committee – City, STATE,
Spearheaded special projects and efficiently carried out effective problem-solving
Work hands on with high school students by planning educational trips to the State House and other key places for their development of social and political interactions
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Coordinated appointments, meetings and conferences..
Provided secretarial and office management support while building cooperative working relationships.
Responded effectively to sensitive inquiries or complaints..
Supervised set up of conference rooms for corporate meetings and other events.
04/2005 to 05/2009
Human Resource/Special Programs CoordinatorYWCA – City, STATE,
Expertise in human relations and project management
Mentor Mother Case Worker
Money Works Coordinator
Fundraising Coordinator
Solicited memberships, selling advertisements, completing contracts and collecting fees, purchasing supplies, arranging building rentals, community service scheduling
Organizational and Strategic Planning
Coached and guided staff by providing constructive feedback through assessments, long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel.
Created and implemented in-house employee career path program for succession planning.
Enhanced leadership diversity and acumen across escalations, resolutions and change management to successfully meet service level agreements.
01/2008 to 12/2008
Provider Relations Customer Service RepWellcare Health Plans – City, STATE,
Support the Provider Relations Field Reps to resolve claims and payment issues
Answered incoming telephone inquiries from providers and assisted with the problem resolution of issues
Root cause analysis of operational and health services issues
Reviewed and processed incoming and outgoing paperwork, including directory updates, provider credentialing applications, contract maintenance forms and other related forms
Tracked new contracts through sidewinder
Educated clients on how to conduct transactions with convenient online solutions.
07/2007 to 12/2007
Executive DirectorEagles Nest Youth Centre – City, STATE,
Recruited, hired and trained employees on operations and performance expectations.
Shared mission of organization with public through successful community outreach and marketing strategies.
Strengthened company business by leading implementation of new projects and procedures.
Established new workflow and employee training processes to improve operational efficiency.
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Education and Training
Expected in 12/2011 to to
Bachelor Degree: Human Services - Purdue, GPA:
Expected in 01/2002 to to
Associates Degree: Human Services Ivy Tech - , GPA:
Activities and Honors
Effective written and verbal communications, oversight for quality assurance, facility utilization and experience in conflict resolution have been demonstrated successfully in a variety of work settings. Possess a record of accomplishments to complete tasks on time and beyond expectations of management. Member of Sigma Gamma Rho Sorority Inc.
Grant County Juneteenth Committee Member
Grant County Magnificent 7 (Affordable Housing) Committee Member
Grant County ”Zach Randolph Day” Organizer/Committee Member
Unit Miss Go Give Mary Kay Inc. (2010)
Unit Court of Sharing Mary Kay Inc. (2008) (2009) (2013)
Unit Court of Sales Mary Kay Inc. (2007) (2008) (2009) (2012) (2013)
Unit Star Recruiter Mary Kay Inc.
Unit Star Team Builder Mary Kay Inc.
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