Forward- Thinking, personable and dedicated with extensive experience in public and management industry. Solid team worker with upbeat, positive attitude and proven skill in establishing great relationships with clients. Motivated to maintain customer and colleagues satisfaction and contribute to company success.
Highly adaptable to addressing diverse customer needs and maintain long-term loyalty. Articulate, enthusiastic and results-oriented with demonstrated passion for making the environment enjoyable.
Skills
Meticulous and organized
Punctual
Professional and polished presentation
Productivity performance
Public relations understanding and management
Multitasking and prioritization
Correspondence management
Strategic planning
Event coordination
Travel administration
Scheduling and calendar management
Issue response and resolution
Inventory purchasing
Prioritization and time management
Back office operations
Multi-line telephone skills
Education and Training
Newton PaivaBelo Horizonte, Expected in ā ā:Executive Assistant And Executive Secretary - GPA:
Experience
Universal Health Services - CEO Chesterfield, MO, 07/2010 - 03/2021
Educated customers on special pricing opportunities and company offerings.
Built and maintained relationships with Hight standard of quality services.
Planned, managed and prepared meeting and events.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Upheld strict quality control policies and procedures during customer interactions.
Remained constantly aware of customer desires to ensure enjoyable, safe and secure meetings.
Set up and activated customer accounts.
Answered customer questions and addressed concerns, resulting in costumer satisfaction.
Exceeded company productivity standards on consistent basis.
William Demant Holding A/S - Administrative and Logistic Supervisor Somerset, NJ, 01/2007 - 02/2010
Provided smooth operations by maintaining communication with supervisors of other departments.
Planned and arranged logistics required shipments an travels.
Oversaw and monitored services providers
Developed monthly reports complete with project timelines, corporate metrics, and productivity measurements.
Analyzed data to determine and maintain most cost-effective procedures.
Coordinated material deliveries and equipment maintenance, transportation and disposal
Negotiated logistics costs and kept costs under established budget.
Collaborated effectively in cross-functional team-oriented environment.
Identified and resolved shipping and packaging errors.
Demonstrated exceptional customer service to both internal and external customers.
Created and enforced policies and procedures for entire logistics team.
Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
Multiseg Seguros - Administrative Assistant City, STATE, 05/2005 - 01/2007
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Directed customer communication to appropriate department personnel.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Conducted research using various media sources to obtain relevant data for staff requirements.
Studio De Beleza VĆ¢nia Ltda. - Recepcionist City, STATE, 03/2003 - 08/2006
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
Greeted customers, answered general questions and directed to appropriate locations.
Maintained professional tone at all times, including during peak rush hours.
Handled multi-line phone system and directed calls and messages.
Drafted business correspondence, memos and meeting minutes.
Managed complex schedules and travel arrangements for the boss.
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