Accomplished Owner offering 10+ years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. High-energy law professional with history of building successful 10+-employee, $60,000-per year business from ground up. Focused on creating long-term and profitable client relationships through exceptional customer service. Specializes in new business acquisition via [Action]. Positive Business Owner with more than 10+ years of expertise developing exceptional skills in business owner ship. True leader experienced in retail. Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Strategic business professional experienced in impacting business direction with successful leadership decisions. Talented at providing key plan development and implementation. Veteran creator of successful business plans and strategic development initiatives. Entrepreneurial CEO / Owner offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams. Talented Manager with 10+ years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
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- Developed business and marketing plans and prepared monthly financial reports.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Reconciled daily sales and financial transaction reports and prepared bank deposits.
- Devised and implemented standard operating procedures, training programs and office management systems.
- Developed and directed activities of team, implementing culture of excellence by modeling expected behavior.
- Monitored industry trends and attended trade shows to select and items for resale in stores.
- Leveraged social media to expand market reach and facilitate sales agent recruitment.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Coordinated with webmaster to develop website and create online advertisements.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Kept records for production, inventory, income and expenses.
- Directed implementation of strategic business plans to achieve goals and objectives.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Kept up-to-date on all regulatory changes affecting business operations.
- Assessed all aspects of business operations to implement realistic annual budget.
- Resolved issues quickly through meticulous research and quick decision making.
- Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.
- Calculated credit amounts and commission payouts, priced merchandise and generated credit memos for returned merchandise.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
- Set pricing structures according to market analytics and emerging trends.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Interviewed, trained, and supervised employees.
- Conferred with customers to understand needs and finalize purchase orders.
- Maintained functional and orderly building areas to deliver professional appeal to customers.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed office inventory and placed new supply orders.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Directed and oversaw office personnel activities.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
- Discussed performance-based objectives with department managers to determine contributory value of office programs.
- Wrote professional business correspondence to maintain strong line of communications.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Directed team of 10 administrative professionals to meet team needs in fast-paced environment.
- Cultivated community relations and worked with teams to optimize programs.
- Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Planned for major business changes, including system conversions and office moves.
- Drafted manuals and resources for identifying access to services.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
- Directed team of 10 administrative professionals to meet team needs in fast-paced environment.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed office inventory and placed new supply orders.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Directed and oversaw office personnel activities.
- Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
- Discussed performance-based objectives with department managers to determine contributory value of office programs.
- Wrote professional business correspondence to maintain strong line of communications.
- Directed team of 5 administrative professionals to meet team needs in fast-paced environment.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Cultivated community relations and worked with teams to optimize programs.
- Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Created training program for new office employees, decreasing training time 50%.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Planned for major business changes, including system conversions and office moves.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Drafted manuals and resources for identifying access to services.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
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School Attended
- Arlington High School
- TCC South Campus
- Stafford
Job Titles Held:
- CEO/Business Owner
- Office Manager
- Office Manager
Degrees
- High School Diploma
- Associate of Science
- Bachelor of Science
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