Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Forward-thinking Senior Executive with proven record of accomplishment in quality, food safety and healthcare compliance during 30+ -year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaceted business approaches like data analysis, process improvement and training.

  • Consulting
  • Program oversight
  • Team management
  • Communications
  • Process improvement
  • Project organization
  • Quality control data analysis
  • Root cause analysis
  • ISO 9001:2015 trained
  • SQF trained
  • Budgeting
  • Business planning
  • Business operations
  • Operational improvement
  • Problem resolution
  • Data Analysis / Trend Assessment
  • Trending
  • HACCP trained
  • ISO 9001:2015 Internal Auditor trained
  • Yellow Belt
Work History
CEO, 03/2018 to Current
Vcfo Holdings, Inc.Brownwood, TX,
  • Documented findings and produced reports to aide management in assessing and correcting quality and food safety concerns.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
  • Recorded defects and coordinated issue resolution with development team and functional leads.
  • Developed checklists to coordinate inspections with departmental managers.
  • Monitored production operations for compliance with specifications and promptly reported defects.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Gathered, documented and modeled data to assess trends.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Developed performance metrics derived from raw company data to track improvements in organizational efficiency.
  • Conducted thorough reviews of service and production operations to devise and deploy improvement strategies, facilitating consistent results.
  • Coached business leaders on SQF, ISO 9001 and other compliance standards.
  • Evaluated current processes to develop improvement plans.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed team communications and information for strategic and operational meetings.
  • Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
  • Devised and deployed training tools and business structures to help department leaders and liaisons develop and improve business continuity plans.
  • Organized and updated strategies for managing crisis events to modernize and enhance approaches.
  • Conducted supplier risk evaluations and assisted Quality Managers with regulatory inspections.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Developed and implemented corrective actions to bring business areas in line with standards.
  • Performed periodic inspections of production lines to guarantee sanitary environment.
  • Provided guidance on improved quality control measures to increase customer satisfaction.
Compliance Coordinator, 11/2016 to 03/2018
Paramount Equity MortgageFresno, CA,
  • Compiled internal information for compliance audit by reviewing company policy documentation, noncompliance reports, and root cause analysis.
  • Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
  • Implemented company compliance programs by researching changes in IS0 9001 and Safe Quality Food standards maintaining company policy documentation, and educating personnel on compliance policies.
  • Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
  • Assisted investigation and risk management teams with risk and improvement identification.
  • Developed improvement and corrective action plans to bring operations in line with requirements.
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Prepared documentation and records for upcoming audits and inspections.
  • Supported and trained customers on compliance-related issues.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Maintained composure in stressful situations, including confrontations, interviews and records searches.
  • Managed quality programs to reduce overdue compliance activities.
Health Systems Manager, 11/1988 to 04/2016
Cedars SinaiLos Angeles, CA,
  • Coordinated medical activities with Wing Commander to align planning processes with targeted project outcomes.
  • Provided in-depth support to executive staff in regards to healthcare programs and administration.
  • Organized and managed contracts directly related to strategic mission of healthcare system.
  • Analyzed current programs to determine effectiveness.
  • Reviewed requests for expenditures and determined if such applications were justified and within budget.
  • Updated contract, project and staff with daily status reports on overall medical readiness.
  • Directed recordkeeping and paperwork preparation in line with statutory requirements.
  • Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.
  • Conducted new employee interviews, orientation and training, and provided ongoing monitoring and evaluation.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Evaluated quality of current services and recommended improvements if necessary.
  • Examined resource utilization and looked at ways to streamline processes, reduce waste and otherwise save money with improved program operations.
  • Wrote papers and presented talks on areas of expertise.
  • Maintained current understanding of public health issues and program options.
Masters: Public Health, Expected in 07/2013
American Public University System - Charles Town, WV
Bachelor of Science: Emergency And Disaster Management , Expected in 12/2010
American Public University System - Charles Town, WV
Associate of Applied Science: Health Administration, Expected in
Community College of The Air Force - Montgomery, AL
Associate of Applied Science: Allied Health, Expected in
Community College of The Air Force - Montgomery, AL

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Resume Overview

School Attended

  • American Public University System
  • American Public University System
  • Community College of The Air Force
  • Community College of The Air Force

Job Titles Held:

  • CEO
  • Compliance Coordinator
  • Health Systems Manager


  • Masters
  • Bachelor of Science
  • Associate of Applied Science
  • Associate of Applied Science

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