Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
I spent 22 years working in the Telecommunications Industry as a management employee serving in various individual contributor and supervisory capacities before accepting a leave of absence to develop own business. Since leaving the Telecom industry, I developed, operated for five years and sold a Medical Home Health business. I have also developed and managed a non-medical Personal Care Provider (PCP) company. Now I am looking for an opportunity where I can utilize my extensive work experience, business knowledge and skills to bring value and advance solutions to my new work place. The skills I am bringing include, but not limited to: Data Analysis and Statistical Methods Budget Analysis and Forecasting Business Revenue and Demand/Supply Forecasting Product Pricing Research and Analysis Marketing and Strategy Development Negotiation Techniques Report Writing and Documentation Regulatory Processes Knowledge and Applications Supervisory and workplace Management Skills Computer Literacy - Word, Excel, Power Point, Internet
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
09/2011 to Current CEO/Administrator United Way Of America | Salisbury, MD,
  • Responsible for the development and administration of a non-medical Personal Care Provider (PCP) Agency Developed the business plan and financial strategies for a new PCP Home Services Agency.
  • Prepared and successfully led the new company through incorporation; initial and subsequent Colorado state surveys and licensing processes.
  • Built a strong non-medical PCP and Homemaker workforce involving employee recruitment, training and development.
  • Implemented a successful corporate marketing strategy including web-based advertising, social media connections and business promotion.
10/2001 to 08/2011 President/CEO Cox Auto Inc | Albany, GA,
  • Sold company in 08/2011) Responsible for the development and operations of a medical Home Health Agency Established the business plan and financial strategies for a new Home Health Agency.
  • Identified the appropriate corporate structure for a medical home health agency, filed for and successfully incorporated the company with the state of Colorado.
  • Completed the 855A Application Process and secured the CMS Medicare/Medicaid licenses to operate a Home Health business.
  • Successfully led the corporation through the Initial and subsequent CHAP Accreditation Processes and the company was awarded CHAP Accreditation.
  • CHAP = Community Health Accreditation Program).
  • Built a strong Medical Services workforce involving employee recruitment, training and development; and business advertising and promotion.
06/1997 to 10/2001 Senior Forecasting Manager Cox Auto Inc | Alexandria, VA,
  • Accepted a leave of absence to start own business Responsible for the development and implementation of Business Analysis and Forecasting Programs utilized for corporate planning, marketing and network resource allocation.
  • Developed aggregate demand forecast for telecommunications products with corporate, state and regional scope.
  • Coordinated cross-functional and cross-organizational business forecast integration and linkages.
  • Provided data and consumer product analysis reports for corporate decisions and executive briefing.
05/1996 to 06/1997 Manager - Marketing Anheuser-Busch Inbev | Pomona, CA,
  • Responsible for the development and implementation of market analysis and business forecasting programs for a new wireless communications business venture by U S West Communications.
  • Constructed subscriber demand models used for product marketing, finance, and network engineering planning with annual revenue targets in the $700 million to $900 million range.
  • Developed a new sales activities tracking model that reduced operations cycle time by 38% and increased resource allocation efficiency by 15%.
03/1993 to 05/1996 Manager - Marketing Geo Group Inc. | Pomona, CA,
  • Responsible for Multimedia Communications competitive analysis leading to the acquisition of corporate cable properties worth in excess of $12 billion over a three year period.
  • Developed strategic marketing plans for multi-channel video markets involving approximately $600 million revenue stream.
  • Coordinated out-of-region opportunities business planning and market plan implementation resulting in cash flow increases and subscriber churn reduction.
06/1989 to 03/1993 Group Manager Behavior Health Network | Boston, MA,
  • Led a multi-state demand and revenue forecasting team who performed tracking, forecasting and customer account management functions with responsibilities for over $2 billion in annual revenue.
  • Provided data and analyses in support of product planning; marketing strategy development, financial commitment processes, network capacity provisioning and executive briefing.
  • Developed simplified forecasting processes moving from complex econometric to simple regression modeling that resulted in $200,000 annual cost reduction and 3% average improvement in forecast accuracy.
  • Established a customer billing data base reconciliation procedure that identified billing errors and initiated prompt corrective actions saving the company approximately $150,000 per year in uncollected revenue.
  • Received outstanding achievement award for these efforts.
04/1984 to 06/1989 Manager - Business NORTHWESTERN BELL - CORPORATE PLANNING | City, STATE,
  • Note: In 1984 Northwestern Bell, Mountain Bell, Pacific Northwest Bell merged and became U S WEST Communications.
  • The newly merged corporation moved my office to Denver, CO for me to assume new corporate headquarters responsibilities).
  • Responsible for revenue tracking, business forecast preparation and publication involving telecommunications network services exceeding $900 million in annual revenue.
  • Introduced a forecast mechanization process that reduced processing time by 45% and increased human resource utilization efficiency by 15%.
01/1980 to 04/1984 Staff Supervisor NORTHWESTERN BELL - CORPORATE PLANNING | City, STATE,
  • Developed, updated and maintained econometric models used to determine price elasticity involving NWB local telecommunications products and services.
  • Prepared pricing computations and support documents on rate issues regarding NWB testimonies before the five-state Public Utility Commissions (PUC) - in Nebraska, Iowa, North Dakota, South Dakota and Minnesota.
  • Maintained corporate accounting systems update modules.
Expected in Masters of Business Administration, (MBA) | Central Missouri State University, , GPA:
Expected in BS | Business Administration Union College, , GPA: Dean's List
Business Administration Dean's List
account management, accounting systems, advertising, product analysis, Agency, billing, Business Analysis, business plan, business planning, cable, cash flow, CMS, competitive analysis, cost reduction, data base, finance, financial, Forecasting, functional, human resource, market analysis, marketing strategy development, marketing strategy, marketing, market, product marketing, office, modeling, Multimedia, network engineering, network, organizational, product planning, pricing, Processes, promotion, publication, recruitment, sales, strategic marketing, telecommunications, video
Professional Affiliations
International Communications Forecasting Conference (ICFC) - Planning Committee Member 2000 to 2001 Society of Competitive Intelligence Professionals (SCIP) - Member 1994 Denver Association of Business Economists (DABE) - Member 1994 US WEST Carrier Marketing - Achievement Club - Member 1990 US National Telecommunications Forecasters - Member 1986 - 2001 US WEST Corporate Athletic National Championship Team - Member/Captain 1986 - 2001

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  • Masters of Business Administration, (MBA)
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