Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated professional with 11-year progressive career in Customer Service. Visionary leader with proven track record of driving organizational turnaround and change management. Forward-thinking and proactive with achievements across sales, marketing, advertising and executive management. Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality, Transportation, Beauty industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Business alliances
  • Operational leadership
  • Organizational turnaround
  • Mergers & acquisitions
  • Cash Management
  • Market understanding
  • Product development and expansion
Work History
CEO, 05/2020 to present
Evolent Health, Inc.Detroit, MI,
  • Led strategic and business initiatives to successfully grow revenue in areas such as customer service and professionalism.
  • Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.
  • Boosted team productivity through enhanced goals and streamlining of daily tasks.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Suggested treatments and styles to suit customers' appearance and desired look.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Cosmetologist, 04/2017 to Present
Chukchansi GoldCoarsegold, CA,
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Suggested treatments and styles to suit customers' appearance and desired look.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Performed 5 daily nail services, including manicures, pedicures, paraffin wax treatments and full nail sets.
  • Offered highly skilled and diverse salon services to over 5 daily customers, including cuts, color services and extensions.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
Supervisor, 02/2017 to 12/2017
Cardinal LogisticsFort Worth, TX,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Set overall vision and provided team leadership.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Worked with management team to implement proper division of responsibilities.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Monitored workshop work flow for 8 employees.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
Driver, 01/2011 to 12/2017
Sanford HealthFargo, ND,
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Checked in with dispatch service and updated with current location.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
High School Diploma: , Expected in 06/2003
Atlantic City High School - Atlantic City, NJ
Cosmetology Licensed: Cosmetology, Expected in 04/2018
Jolie Beauty Academy - Northfield, NJ,
Real Estate Agent: Real Estate, Expected in 06/2021
Keller Williams S.E.R.E. Mentoring Program - Northfield,NJ,

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School Attended

  • Atlantic City High School
  • Jolie Beauty Academy
  • Keller Williams S.E.R.E. Mentoring Program

Job Titles Held:

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  • Cosmetologist
  • Supervisor
  • Driver


  • High School Diploma
  • Cosmetology Licensed
  • Real Estate Agent

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