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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Positive, upbeat and brings more than 30 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

I'm a very hard worker. I'm willing to take on any obstacle and conquer it.

Skills
  • Business Development
  • Judgement and Decision Making
  • Stakeholder Management
  • Effective Communicator and Public Speaker
  • Strategic Planning and Execution
Work History
01/2019 to 04/2021 CEO Universal Health Services | Council Bluffs, IA,
  • Increased company revenue through aggressive new market strategies.
  • Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
  • Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations.
  • Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Met dynamic needs by keeping internal systems scalable and highly responsive.
  • Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.
  • Established and oversaw strategic business actions and streamlined operations.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Boosted cash flow 86% while reducing expenses 60% through right-sizing labor force and reducing overtime.
02/2018 to 01/2019 Regional Sales Manager Stryten | Pittsburgh, PA,
  • Liaised between cross-functional groups involved in production, design and delivery of products.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base 48%.
  • Created and finalized quotes to complete deals between company and customers.
  • Kept up with latest trends and recommended enhancements to enhance company product offerings.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Exceeded targets by building, directing and motivating high-performing sales team.
05/2017 to 01/2018 Customer Service Representative Danaher | Englewood, CO,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Connected incoming calls quickly using multi-line telephone system to keep hold times under 60 seconds.
06/2010 to 10/2017 Dispatcher and Office Assistant Yellow Cab Taxi | City, STATE,
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Documented all changes in computer tracking system.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily logs.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Education
Expected in 12/2015 MBA | Business Administration And Management Louisiana State University And A&M College, Baton Rouge, LA, GPA:
  • Graduated cum laude
Expected in 05/1995 Bachelor of Arts | Business Administration And Management Louisiana State University And A&M College, Baton Rouge, LA, GPA:
  • Graduated cum laude

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98Excellent

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Louisiana State University And A&M College
  • Louisiana State University And A&M College
Job Titles Held:
  • CEO
  • Regional Sales Manager
  • Customer Service Representative
  • Dispatcher and Office Assistant
Degrees
  • MBA
  • Bachelor of Arts

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