Responsible Administrative Assistant possessing first-rate scheduling, telephone, and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing good rapport with clients of diverse backgrounds.
Skills
Client relationship management
Strong lead development skills
Project organization
Communications
Administrative support
Team building
Business operations
Inventory management
Researching skills
Advertising and marketing
Lead generation
Team management
MS Office
Relationship development
Problem resolution
Customer service
Operational improvement
Education
Pervomaisk Medical College Pervomaisk, Expected in 06/2016 ā āAssociate Degree in Nursing:Nursing - GPA:
Work History
Universal Health Services - CEO Des Moines, IA, 03/2020 - 07/2020
Revitalized business plans and realigned company objectives to increase overall profits.
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting at tradeshows nationwide.
Consistently exceeded sales goals through up-selling and cross-selling within existing client base, as well as strategically attracting new business.
Optimized supply chain to reduce materials costs and improve distribution.
Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
Created new sales tools and processes to help staff members improve customer service offerings.
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Monitored industry trends and introduced new services to update marketing strategies.
Built relationships with strategic partners leading to business development opportunities.
Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
Responded quickly to customer questions and resolved issues.
Took daily inbound calls and key-entered orders, backorders and credit memos for assigned accounts and clients.
Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Identified new customer opportunities through careful study of advertising markets.
Attended various events, including workshops to network with new contacts.
Prepared advertising sales contracts and submitted to clients for sign off.
Reviewed customers' products, advertising history and business to identify effective advertising solutions.
Provided clients with estimate cost of advertising.
Restaurant "The Lounge" - Receptionist City, STATE, 10/2017 - 07/2018
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Prepared, compiled and filed documents as well as reports presented to various parties.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Entered data in Excel software to keep records of Guests information.
Sorted incoming mail and directed to correct personnel each day.
Took accurate messages for staff and management to facilitate open and speedy communication.
International IT Consulting - Personal Assistant to the Owner City, STATE, 08/2016 - 09/2017
Arranged appropriate travel, visas, agendas, necessary contacts and country information for executive travel.
Delivered optimal administrative, customer service and case management support.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Coordinated logistics for conferences and seminars, including travel arrangements and venue reservations.
Planned and executed corporate meetings, lunches and special events.
Collaborated with other administrative team members, human resources and finance department on special projects and events.
Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
Updated and implemented administrative and executive support policy changes and monitored effects.
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