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Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
- Multi-family property management
- Commercial property
- Knowledge of leasing and market conditions
- Microsoft Office
- Fair housing mandates
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- Income tax professional
- Exceeds sales goals
- Negotiations expert
- Excellent communicator
- Experienced entrepreneur
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CEO , 09/2018 to Current
Vcfo Holdings, Inc. – Houston, TX,
- Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Planned and executed
- Oversaw various [Type] projects from conceptualization to completion
- Monitored multiple databases to keep track of all company inventory
- Prepared routine legal correspondence and memoranda for attorney partners
- Increased sales by 17% over a two-year period
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Proactively identified and solved complex problems impacting operations management and business direction
- Prepared departmental contracts for attorney approval
- Provided onsite training
President, 06/2015 to Current
Altabancorp – Orem, UT,
- Spearheaded substantial corporate profit increases by revitalizing plans and realigning company objectives to meet changing market conditions
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies
- Directed and oversaw capital improvement projects to expand production capacity and drive revenue growth
- Monitored trend forecasts, adjusting budgets and operational plans to keep organization agile and sustain aggressive revenue growth
- Formulated and utilized marketing and promotional campaigns to articulate service value, manage websites and develop content for online publications
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility
- Monitored industry trends and introduced new services to take advantage of new technologies and marketing strategies
- Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization
- Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas
- Spearheaded progressive initiatives to keep business sustainable, agile and scalable under dynamic industry conditions
- Applied lean strategies to implement operational enhancements, promote efficiency and cut costs
- Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service
- Drove improvements to technology to reduce waste, decrease business bottlenecks and optimize profits
- Generated monthly performance metrics and analytical reports and reviewed and communicated marketing campaign effectiveness to clients
- Created program to promote new managers from within, leading to cohesive leadership structure
- Fostered collaboration and development of new practices by business leaders
- Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth
- Developed and maintained strong business relationships between departments
- Executed on-time, under-budget project management to adhere to project road map
Leasing Manager, 01/2011 to 06/2015
Harris County – Various Locations, TX,
- Maintained thorough, accurate and compliant property records for internal and regulatory audits
- Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants
- Assisted property owners in locating tenants to lease or rent available space
- Oversaw daily operations and administration of [Type] properties
- Trained staff on compliance, policies and procedures to maximize success
- Ran background checks on potential tenants to evaluate criminal records and credit statuses
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Marketed and advertised vacancies on media and advert channels to attract potential tenants
- Received, checked and processed applications for new leases
- Created and managed effective marketing strategies
- Worked with building owners to enhance business plans, streamline costs and implement strategies to maximize tenant satisfaction and prevent vacancies
- Reviewed agent activities to check performance and optimize approaches
- Provided potential tenants tours of properties
- Conducted surveys of the property market to obtain information on current trends
- Wrote and filed reports each day on current leasing activities
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves
- Recognized for fostering good working relationships with owners, residents and board members
- Compiled and conveyed all operational and financial data to regional manager
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels
Leasing Consultant, 01/2008 to 06/2011
Gates, Hudson And Associates Inc. – Manassas Park, VA,
- Encouraged prospective tenants to fill out applications after property tours
- Checked common areas regularly to keep neat, clean and free of debris
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages
- Ensured tenants were aware of and followed all policies and rules
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Handled all security deposit refunds
- Created and implemented policies and procedures for effective property management
- Checked the facilities and units on a daily basis to make sure that all areas looked appealing and welcoming
- Welcomed guests to the leasing office, asked open-ended questions and offered assistance with any issues or concerns
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities
- Conducted background checks on applicants
- Created and managed effective marketing strategies
- Trained staff on compliance, policies and procedures to maximize success
- Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants
- Maintained a high customer approval rating as a result of dynamic service, exemplary support and interpersonal communication
- Worked with building owners to enhance business plans, streamline costs and implement strategies to maximize tenant satisfaction and prevent vacancies
- Maintained accurate records of all correspondence with and from tenants
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Maintained thorough, accurate and compliant property records for internal and regulatory audits
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
Associate of Applied Science: Accounting, Expected in 2010
Hennepin Technical College - Minneapolis, MN
GPA:
Bachelor of Science: Accounting, Expected in 2013
Metropolitan State University - Saint Paul, MN
GPA:
MBA: , Expected in 2019
Hamline University - Saint Paul, MN
GPA:
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