Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Skills
Multi-family property management
Commercial property
Knowledge of leasing and market conditions
Microsoft Office
Fair housing mandates
Income tax professional
Exceeds sales goals
Negotiations expert
Excellent communicator
Experienced entrepreneur
Experience
CEO , 09/2018 to Current Vcfo Holdings, Inc. – Houston, TX,
Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents
Provided effective demonstrations of alarm systems so that customers understood how to use each feature
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Planned and executed
Oversaw various [Type] projects from conceptualization to completion
Monitored multiple databases to keep track of all company inventory
Prepared routine legal correspondence and memoranda for attorney partners
Increased sales by 17% over a two-year period
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Proactively identified and solved complex problems impacting operations management and business direction
Prepared departmental contracts for attorney approval
Provided onsite training
President, 06/2015 to Current Altabancorp – Orem, UT,
Spearheaded substantial corporate profit increases by revitalizing plans and realigning company objectives to meet changing market conditions
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies
Directed and oversaw capital improvement projects to expand production capacity and drive revenue growth
Monitored trend forecasts, adjusting budgets and operational plans to keep organization agile and sustain aggressive revenue growth
Formulated and utilized marketing and promotional campaigns to articulate service value, manage websites and develop content for online publications
Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility
Monitored industry trends and introduced new services to take advantage of new technologies and marketing strategies
Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization
Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas
Spearheaded progressive initiatives to keep business sustainable, agile and scalable under dynamic industry conditions
Applied lean strategies to implement operational enhancements, promote efficiency and cut costs
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service
Drove improvements to technology to reduce waste, decrease business bottlenecks and optimize profits
Generated monthly performance metrics and analytical reports and reviewed and communicated marketing campaign effectiveness to clients
Created program to promote new managers from within, leading to cohesive leadership structure
Fostered collaboration and development of new practices by business leaders
Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth
Developed and maintained strong business relationships between departments
Executed on-time, under-budget project management to adhere to project road map
Leasing Manager, 01/2011 to 06/2015 Harris County – Various Locations, TX,
Maintained thorough, accurate and compliant property records for internal and regulatory audits
Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants
Assisted property owners in locating tenants to lease or rent available space
Oversaw daily operations and administration of [Type] properties
Trained staff on compliance, policies and procedures to maximize success
Ran background checks on potential tenants to evaluate criminal records and credit statuses
Showed tenants around properties, highlighting features and redirecting concerns to capture interest
Marketed and advertised vacancies on media and advert channels to attract potential tenants
Received, checked and processed applications for new leases
Created and managed effective marketing strategies
Worked with building owners to enhance business plans, streamline costs and implement strategies to maximize tenant satisfaction and prevent vacancies
Reviewed agent activities to check performance and optimize approaches
Provided potential tenants tours of properties
Conducted surveys of the property market to obtain information on current trends
Wrote and filed reports each day on current leasing activities
Collaborated with property managers to keep units ready for new tenants and oversee smooth moves
Recognized for fostering good working relationships with owners, residents and board members
Compiled and conveyed all operational and financial data to regional manager
Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels
Leasing Consultant, 01/2008 to 06/2011 Gates, Hudson And Associates Inc. – Manassas Park, VA,
Encouraged prospective tenants to fill out applications after property tours
Checked common areas regularly to keep neat, clean and free of debris
Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications
Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages
Ensured tenants were aware of and followed all policies and rules
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
Handled all security deposit refunds
Created and implemented policies and procedures for effective property management
Checked the facilities and units on a daily basis to make sure that all areas looked appealing and welcoming
Welcomed guests to the leasing office, asked open-ended questions and offered assistance with any issues or concerns
Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities
Conducted background checks on applicants
Created and managed effective marketing strategies
Trained staff on compliance, policies and procedures to maximize success
Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants
Maintained a high customer approval rating as a result of dynamic service, exemplary support and interpersonal communication
Worked with building owners to enhance business plans, streamline costs and implement strategies to maximize tenant satisfaction and prevent vacancies
Maintained accurate records of all correspondence with and from tenants
Showed tenants around properties, highlighting features and redirecting concerns to capture interest
Maintained thorough, accurate and compliant property records for internal and regulatory audits
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
Education and Training
Associate of Applied Science: Accounting, Expected in 2010 Hennepin Technical College - Minneapolis, MN GPA:
Bachelor of Science: Accounting, Expected in 2013 Metropolitan State University - Saint Paul, MN GPA:
MBA: , Expected in 2019 Hamline University - Saint Paul, MN GPA:
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