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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking and skilled Critical Care Nurse bringing proven skills in managing needs of patients with concerns such as Critical Illness and Emergencies. Supports patients continuously using clinical expertise and sound judgment. Effective in emergency situations and critical codes.

Skills
  • Budgeting
  • Financial Management
  • Business Development
  • Relationship development
  • Team management
  • Customer service
Work History
04/2017 to 07/2020 CEO Evolent Health, Inc. | Tampa, FL,
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Increased company revenue by $4.5 million in 3 years through aggressive new market strategies.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
  • Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
  • Monitored use of best practices at all levels and implemented corrective actions to bring employees into compliance.
07/2016 to 04/2017 CNO Universal Health Services | Mission, TX,
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.
  • Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
  • Prepared organization for forecasted demand levels through effective operational planning.
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
  • Coordinated patient care services and managed clinical cost control.
  • Recruited new professional staff members and implemented comprehensive training programs.
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
  • Investigated and reported all incidents per hospital policies.
  • Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
  • Assisted with preparation of budget and expense reports.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
02/2014 to 04/2015 RN, Critical Care Ascension (System Office) | Winchester, IN,
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
  • Personalized bedside care and interactions based on cultural backgrounds of different patients.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Delivered top-notch care exceeding department, hospital and Joint Commission standards.
01/2012 to 12/2013 Director of Nursing Services Columbia County Health System | Dayton, WA,
  • Planned and assigned workload to 70-person nursing staff to direct patient care.
  • Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Evaluated work performance of 70 nursing personnel to determine wage increases and implement discipline.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
02/1984 to 04/2012 RN, Critical Care Ascension (System Office) | Avon, IN,

Multiple Roles:

PACU, Neuro ICU, SICU, CRICU, MICU, PICU, PICC trained, EC. Various mentoring roles. Director of Patient Transport, PICCS, and Moderate Sedation. Original Promedica Air Flight Team. Preceptor in OR for intubations. Rapid Response Team. EICU.

Education
Expected in BBA | Marketing University of Toledo, Toledo, OH GPA:
Expected in Associate of Science | Nursing Owens Community College, Perrysburg, OH GPA:

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Resume Overview

School Attended

  • University of Toledo
  • Owens Community College

Job Titles Held:

  • CEO
  • CNO
  • RN, Critical Care
  • Director of Nursing Services
  • RN, Critical Care

Degrees

  • BBA
  • Associate of Science

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