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CEO Resume Example

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CEO
Summary

I am an intelligent and competent Restaurant Industry worker. I proudly tout exemplary customer service retention and Food Quality and Safety Skills. I have over 30 years of experience in the Hotel and Restaurant industry.

I am an Effective and Innovative leader with extensive knowledge of Customer Service.

Skills
  • Public relations understanding
  • Market trend expertise
  • Market access and expansion
  • Productivity performance
  • Organizational leadership
  • Market strategies
  • Profit & Loss
  • Program leadership
  • Strategic planning
  • Relationship management
  • Restaurant operations
  • Restaurant industry expertise
  • Full service restaurant background
Education and Training
Some College (No Degree)University of The Virgin IslandsCharlotte Amalie,VI,Business Administration
Some College (No Degree)McLennan Community CollegeWaco,TX,Social Work
Texas State Technical College - WacoWaco,TX,Web Design, 06/2015
Experience
Island Foods DeliveredCEO | Waco, TX01/2017 to Current
  • Developed strategic direction and vision for company to create clear path to success for all employees.
  • Established start-up [Type] company, overseeing strategic planning, market analysis, product development and regulatory compliance.
  • Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
  • Managed finances, marketing and compliance for company of [Number] employees.
  • Cultivated successful business culture focused on performance optimization and goal attainment.
  • Spearheaded rollout of new marketing plan, enabling organization to successfully and profitably adapt to changing market conditions.
  • Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
  • Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Employed [Action] to foster open communication, alleviating issues and resolving conflicts.
  • Established and oversaw strategic business actions and streamlined operations.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Set goals for organization and developed policies to achieve targets.
Cracker Barrel RestaurantHostess | Waco, TX01/2016 to 12/2016
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
IHOP Restaurants LLCServer/Head Server | Waco/ Killeen/ San 🐜, TX01/1996 to 01/2010
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
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Resume Overview

Companies Worked For:

  • Island Foods Delivered
  • Cracker Barrel Restaurant
  • IHOP Restaurants LLC

School Attended

  • University of The Virgin Islands
  • McLennan Community College
  • Texas State Technical College - Waco

Job Titles Held:

  • CEO
  • Hostess
  • Server/Head Server

Degrees

  • Some College (No Degree)
    Some College (No Degree)

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