Central Office Technician resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Multi-talented Central Office Technician with a background in providing hands-on telecommunications equipment testing, maintenance and repairs. Competent in operating various test sets for acceptance of newly installed equipment and to determine the integrity of subscriber loops. Proficient in expertly creating and repairing circuits with copper wiring or fiber optic cables. Focused on maintaining workplace safety at all times.
Skills
Equipment testing
Installing equipment
Team collaborations
Safety measures
Safety practices
Educating customers
Configuring equipment
System Repair
Device Installation
Troubleshooting systems
Problem resolution
Relationship development
Work History
01/2000 to 09/2020Central Office TechnicianVerizon Communications | Sandy, UT,
Recorded inventory counts of central office equipment.
Completed acceptance testing on new equipment.
Observed safety protocols and security requirements.
Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Responded to service requests during and after business hours.
Installed and configured new devices and system components.
Set up networks and computers for business and residential customers.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved technical problems, improved operations and provided exceptional client support.
02/1980 to 11/1999Communications TechnicianCompass Group Usa Inc | Saint Cloud, MN,
Maintained compliance with company standards to perform all maintenance activities.
Followed standards and procedures to maintain safe work environment.
Reviewed and interpreted facility orders, network design orders, and circuit layout orders.
Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
Installed and maintained systems and analyzed users' needs.
Repaired cut cable of various sizes and worked with color-coded wires and cables.
Accurately read, understood, and carried out written instructions.
Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable.
Installed, aligned, and balanced new equipment.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Worked closely with network administrators and server engineers to deliver quality service.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Coordinated installation of new users and relocations of existing users.
Read blueprints and schematics to correctly place equipment.
Set up networks and computers for business and residential customers.
Responded to service requests during and after business hours.
Installed and configured new devices and system components.
Researched and recommended network and data communications hardware and software.
04/1989 to 06/1990Sales Associate, Night ManagerTrue Value Hardware | City, STATE,
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Addressed customer complaints and issues regarding service delivery.
Maintained outstanding store conditions and visual merchandising standards.
Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Solved customer challenges by offering relevant hardware products and services.
Solved customer challenges by offering relevant [Type] products and services.
Engaged with customers to effectively build rapport and lasting relationships.
Processed product returns and assisted customers with other selections.
Boosted sales by conferring with customers to evaluate customer requirements and recommend best-fit company offerings.
01/1976 to 01/1980Aviation Electronics Technician, AircrewmanU.S. Coast Guard | City, STATE,
Maintained in-depth knowledge of aviation standards, Required procedures and electronic instrumentation to accomplish constant and safe readiness for mission.
Coordinated work with engineers, technicians and other aircraft maintenance personnel.
Adjusted, repaired and replaced malfunctioning components or assemblies using [Tool] and [Tool].
Assessed aircraft electrical systems to evaluate proper functioning.
Troubleshot communication and navigation avionic systems and restored lab simulator functionality in event of failure or component discrepancies.
Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
Completed preventative and reparative maintenance on aircraft electronics and computer systems.
Diagnosed faults and developed resolution plans.
Performed thorough visual and physical inspections of all electrical parts.
Education
Expected in 06/1971High School Diploma | William Fleming High School, Roanoke, VAGPA:
Expected in Associate of Science | Computer And Information SciencesTidewater Community College, Norfolk, VAGPA:
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