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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile
Qualified professional with excellent program management and client relation skills seeking a position where a working knowledge of human, social service and service planning may be fully utilized.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
Central Intake & Referral Specialist III-Intake Worker, 04/2013 - Present
City Of Sacramento Sacramento, CA,
  • Screens potential program participants for emergency service, public benefits and homeless prevention program enrollment.
  • Provides short-term case management services and direct assistance or referral for appropriate aid.
  • Works cooperatively with Parishes, Catholic Charities partners including the operation of the Cook County North & Northwest Regions Homeless Prevention Call Center weekly.
Call Youth Development Specialist I, 02/2013 - Present
Caritas Family Solutions Sparta, IL,
  • Provides general supervision and intervention in the milieu including the management of crises and/or emergencies that occur.
  • Assists clients with basic and daily living skills toward self-sufficiency.
  • Participates in program planning and evaluation.
  • Provides crisis line support to those person seeking immediate shelter options.
Mobile Outreach Worker III, 02/2013 - 04/2013
, ,
  • Actively seeks to outreach and engage chronic homeless population in Chicago.
  • Provide transportation services to chronic homeless focusing on assisting, obtaining and maintain shelter.
Program Supervisor, 04/2010 - 01/2013
Icf International, Inc Walpole, MA,
  • Provide on-site supervision, leadership, training, evaluation and crisis intervention direction to Residential Advisor and Support staff.
  • Maintain target census for fiscal planning, budget analysis and quality assurance.
  • Interview/assess potential program youth.
  • Makes appropriate service referrals to substance abuse, alcohol, anger management, academic, parenting, psychological and clinical programs as required/requested.
  • Develop relationships with each client to facilitate appropriate and necessary life skills instruction.
  • Liaison and advocate for youth between the TLP program, Illinois Department of Children & Family Services (IDCFS), Juvenile Court, Department of Corrections (DOC), Medical Services providers, schools, employers and all other identified collateral agencies providing services to youths and their families whenever deemed necessary.
  • Arranges, accompanies and represents youth and the agency at Administrative Case Reviews (ACR), Court hearings, sibling visits, medical appointments, educational hearings and any other meetings/conferences with any other collateral agencies involved in the case.
Dormitory Counselor, 07/2009 - 04/2010
Vinfen City, STATE,
  • Arrange and supervise daily activities of students residing in residential program/dormitory.
  • Participate in the development of policies and procedures for school and dormitory programming.
  • Monitor and evaluate student's level of functioning to ensure early detection of crisis.
Residential Case Manager, 02/2008 - 07/2009
University Of Chicago Orthogenic School City, STATE,
  • Acts as liaison and advocate for youth between the Residential program, Illinois Department of Children & Family Services (IDCFS), Juvenile Court, Department of Corrections (DOC), Medical Services providers, schools, employers and all other identified collateral agencies providing services to youths and their families whenever deemed necessary.
  • Arranges accompanies and represents youth and/or the agencies at Administrative Case Reviews (ACR), Court hearings, sibling visits, medical appointments, educational hearings and any other meetings/conferences with any other collateral agencies involved in the case.
  • Makes appropriate service referrals to substance abuse, alcohol, anger management, academic, parenting, psychological and clinical programs as required/requested.
Residential Counselor Supervisor, 08/2007 - 02/2008
The Youth Campus City, STATE,
  • Responsible for the communication of significant information and/or incomplete paperwork to the next shift in addition to the completion of the treatment program schedule and shift paperwork.
  • Served as primary contact person between Residential Counselors and other staff in addition to the training of new staff.
  • Responsible for coordinating emergency procedures in cases of emergency.
Child Welfare Specialist, 07/2006 - 08/2007
Chestnut Health Systems City, STATE,
  • Provided service to families and children in foster care via case management.
  • Wrote and submitted court reports.
  • Attended Administrative Case Reviews, Family Court Hearings, Therapy Sessions.
  • Supervised family visitations.
  • Served as liaison to community service providers.
Residential Counselor II, 12/2004 - 07/2006
The Baby Fold City, STATE,
  • Provides supervision and intervention to adolescent residential substance abuse program participants.
  • Monitoring of urine screen and other assessments of treatment and recovery.
  • Assist program participants with completing of specific objectives outlined in individual treatment plans.
  • Maintain confidential records of participants and services.
Education
Master of Science: Nonprofit Management, Expected in
-
Spertus Institute of Jewish Learning and Leadership - Chicago, IL
GPA:
Nonprofit Management
Certificate in Paralegal Studies Program: , Expected in 2009
-
Roosevelt University - Chicago, IL
GPA:
Bachelor of Science: Sociology, Expected in May 2005
-
McLean County Juvenile Detention Center - Bloomington, IL
GPA:
Sociology
: , Expected in 2005
-
Illinois State University - , IL
GPA:
Willing to relocate: Anywhere
Skills
academic, Administrative, agency, basic, benefits, budget analysis, Call Center, case management, conferences, crisis intervention, client, clients, direction, instruction, leadership, meetings, Works, next, Paralegal, development of policies, program planning and evaluation, programming, quality assurance, supervision, Therapy, transportation, treatment plans
Additional Information
  • Willing to relocate: Anywhere Authorized to work in the US for any employer

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School Attended

  • Spertus Institute of Jewish Learning and Leadership
  • Roosevelt University
  • McLean County Juvenile Detention Center
  • Illinois State University

Job Titles Held:

  • Central Intake & Referral Specialist III-Intake Worker
  • Call Youth Development Specialist I
  • Mobile Outreach Worker III
  • Program Supervisor
  • Dormitory Counselor
  • Residential Case Manager
  • Residential Counselor Supervisor
  • Child Welfare Specialist
  • Residential Counselor II

Degrees

  • Master of Science
  • Certificate in Paralegal Studies Program
  • Bachelor of Science

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