Center Operations Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Knowledgeable Manager with demonstrated record of success in driving improvements to diverse areas. Well-versed in managing compliance requirements and improving productivity. Precise, detail-oriented professional with sound judgement and decision making skills. A quality focused leader capable of delegating tasks and overseeing staff work products while achieving company goals. Possess excellent verbal and written skills, personable and a go-getter. Excellent at juggling multiple tasks and works well under pressure. Proven ability to successfully manage projects from development through to completion. Looking for new growth-oriented position with a progressive company.

  • Strong ability to confidently lead large cross-functional teams and influence without authority
  • Proven knowledge of full life-cycle recruitment process
  • Thrives in Fast paced environments & ability to manage multiple priorities in a fast-paced environment
  • Self-Starter and highly motivated, business oriented, independent thinker
  • Strong interpersonal skills, effective communication skills and demonstrated ability to collaborate in teams and across departments
  • Experience with Microsoft office including Word, Excel and Power Point, QuickBooks, Opera-Geotech Solutions, and Publisher
  • Proficient in data gathering and analysis
  • Strong Attention to Detail
  • Goal Setting & Forecasting
  • Relationship building skills ability to sustainably engage with prospective and current customers, managers and consultants
09/2019 to Current Center Operations Manager NCWorks | City, STATE,
  • Identify and manage internal process breakdowns, requirements, and performance gaps (i.e., customer service improvement, training, communications, outreach, operations).
  • Provide strategic direction, tactical leadership, and day-to-day responsibilities for 55+ workforce employees and ensure proper staffing and training to accomplish operational/state/federal goals and objectives.
  • Generated a pipeline of candidates through internal sourcing, job banks, and searches, and using a network of contacts to identify potential candidates for over 100+ employers.
  • Conducted on average 10+ pre-screening interview calls weekly with potential employers and developed strategic retention plans to grow and improve the workforce.
  • Responsible for overseeing and executing 2-5 full, wrap-around recruitment services for employer job fairs, while connecting to skilled-qualified job seekers.
  • Capitalized on current social media trends to maximize talent recruitment efforts by creating and posting employer job descriptions.
  • Manage the creation of and development of SOP on a regular basis, ensuring that it is up to date while identifying areas of improvement and proposing solutions.
  • Develop and implement business strategy, and influence change through effective relationship management across a wide network of partners.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
02/2013 to 08/2019 Office Manager/Recruitment Manager Henry Ann Company Inc. | City, STATE,
  • Assisted HR with the onboarding process for new hires and facilitated all employee orientations, maintaining an employee satisfaction KPI of 99%.
  • Assisted the construction site manager in all areas of supervision, from liaising with architects and engineers to coordinating with surveyors and site owners.
  • Worked with the Executive team on interview scheduling and candidate management through SAP and talent platforms.
  • Lead the recruitment efforts and operational management of their Mapes Warehouse Project (40,000 sq ft) and Parker Medical Center (29,000 sq ft) in Riverside County.
  • Reviewed contractor's direct cost payment requisition and budget status, reviewed monthly job cost reports, reviewed construction and disbursement schedules.
  • Created and processed Requests for Information (RFIs) that were requested by the Project Manager, Project Super, and additional subcontractors.
  • Maintained and tracked all construction progress billings and lien releases to ensure they were compliant
  • Tracked insurance certificates and city business licenses to maintain State Contractor compliance
08/2008 to 07/2011 Recruitment and Meetings Coordinator Borrego Springs Resort | City, STATE,
  • Initiated budget negotiations with vendors and subcontractors to meet event budget.
  • Established and strengthened long-lasting vendor relationships through positive and direct communication.
  • Oversaw event logistics, venue scheduling, and accommodations.
  • Maintained close communication with clients to mitigate service issues.
  • Directed event production in collaboration with sponsors, hosts, and internal teams.
  • Organized corporate luncheons, dinners, conferences, and special events.
12/2003 to 06/2008 Front Desk Leader/Guest Experience Coordinator South Coast Winery Resort And Spa | City, STATE,
  • Actively resolved guests' concerns on the property and through online platforms.
  • Check opening house count and establish rate to be quoted during the day with the Reservations Manager and Front Desk Manager
  • Promoted to this position after 3 years
  • Arranged wine tastings and developed itineraries under the creative concepts of the Vintner, GM
  • Consistently delivered high-quality service which helped maintain a consecutive 5-star rating of local Winery’s and 99% Priceline response.
  • Coordinate concierge schedules and appointments with clear communication and collaboration to create smooth processes operationally.
  • Arranged for transportation to and from the hotel for guests, in addition to developing itineraries for the duration of their stay.
Education and Training
Expected in 2022 BBA | Business Administration Southern New Hampshire University, Hooksett, NH GPA:
Expected in 06/2010 Associate of Arts | Business Palomar College, San Marcos, CA GPA:

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Southern New Hampshire University
  • Palomar College
Job Titles Held:
  • Center Operations Manager
  • Office Manager/Recruitment Manager
  • Recruitment and Meetings Coordinator
  • Front Desk Leader/Guest Experience Coordinator
  • BBA
  • Associate of Arts