Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Website, Portfolio, Profiles
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.

  • Process Improvement
  • Coaching, Training & Development
  • Process Implementation
  • Staff Management
  • Human Resources Oversight
  • Employee Motivation
  • Problem Anticipation and Resolution
  • Verbal and Written Communication
  • Program Optimization
  • Financial Operations Oversight
  • Market Research Analysis
Work History
Center Operation Director, 05/2021 - Current
U-Haul Gardena, CA,

• Forefront of providing an excellent customer experience and delivering an optimal quality of health care services for the community.

• Builds an environment of team building, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level.

• Monitors and drives key business and clinical metrics.

• Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites.

• Works with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience.

• Maintains and establishes relationships with employers, payers, referral sources, networks, local communities, etc.

• Drive market growth.

• Mentors and coaches their team regarding business metrics, patient/client happiness, process and procedure, etc.

• Develops colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning.

Assistant Center Manager, 01/2018 - 05/2021
CSL Plasma City, STATE,
  • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations.
  • Increased branch revenue by coaching staff on proper processes, customer service and sales techniques.
  • Oversee all marketing and advertising to ensure effectively executed programs.
  • Monitored employee productivity.
  • Conduct recruitment, training, development, counseling and termination.
  • Increased Google review from 2.1 stars to 4.4 starts.
  • Directed and/or monitor all marketing and advertising to ensure effectively executing programs for desired results.
  • Ensured compliance with all company SOPs and applicable federal, state and local regulations.
  • Knowledge of ever-changing and complex government and industry regulations, and ability to monitor compliance with these regulations.
  • Maintain company Technical Training certification.
  • Adhere to HR policies and practices through fair and equitable treatment of all employees.
  • Meet daily, weekly and monthly deadlines and maintain operational records.
  • Managed work and performance of more than 53 employees.
  • Communicate effectively with HR to ensure compliance.
  • Ensure excellent customer service by all staff.
  • Provide a model of good customer service to employees.
  • Communicate openly with customers.
  • Effectively resolve complaints or concerns.
Lab Component Supervisor, 01/2016 - 01/2018
LifeServe Blood Center City, STATE,
  • Identified troubleshooting and documenting issues that may influence quality or completion of manufacturing.
  • Collaborated with management of all levels to review performance and forecast goals and plans.
  • Conducted meetings and trainings with employees.
  • Directed and performed training of staff members.
  • Managed over 23 employer calls per day to recruit blood draw donations sites.
  • Performed monthly review goals/performance and coached sessions.
  • Assisted with writing, review, and evaluation of SOPs.
  • Reviewed and released quality control results.
Quality Manager Representative, 01/2013 - 01/2016
Biolife Plasma Center City, STATE,
  • Oversaw all systems and activates within to ensure source plasma manufacturing performed consistency to Shire Company, and other principal regulation.
  • Stayed current with federal, state, local, and company specific regulations related to quality of product, employee, and donor safety.
  • Participated and presented quality metrics in staff meetings and management review meetings.
  • Hosted internal and external audits and inspections.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Rejected defective products and approved correct products.
Bachelor of Science: Animal Science, Expected in 2013
North Carolina A&T University - Greensboro, NC
  • Directed and organized the first patient advocate visit to educate staff and donors on the importance of plasma donation
  • Collaborated and participated in the local radio station (K97.5) annual College Tour
  • Certificate of completion Situational Leadership Concepts
  • Host internal inspection, no critical observations
  • Increased Community Relation & Marketing Representative
  • Improve corporate audit score by 64.71% over previous year with no major or critical findings.
  • First Aid/CPR Certified 8-2022

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School Attended

  • North Carolina A&T University

Job Titles Held:

  • Center Operation Director
  • Assistant Center Manager
  • Lab Component Supervisor
  • Quality Manager Representative


  • Bachelor of Science

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