- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- https://www.linkedin.com/in/Jessica-Claire/
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
|
|
U-Haul – Gardena, CA,
• Forefront of providing an excellent customer experience and delivering an optimal quality of health care services for the community.
• Builds an environment of team building, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level.
• Monitors and drives key business and clinical metrics.
• Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites.
• Works with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience.
• Maintains and establishes relationships with employers, payers, referral sources, networks, local communities, etc.
• Drive market growth.
• Mentors and coaches their team regarding business metrics, patient/client happiness, process and procedure, etc.
• Develops colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning.
CSL Plasma – City, STATE,
- Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations.
- Increased branch revenue by coaching staff on proper processes, customer service and sales techniques.
- Oversee all marketing and advertising to ensure effectively executed programs.
- Monitored employee productivity.
- Conduct recruitment, training, development, counseling and termination.
- Increased Google review from 2.1 stars to 4.4 starts.
- Directed and/or monitor all marketing and advertising to ensure effectively executing programs for desired results.
- Ensured compliance with all company SOPs and applicable federal, state and local regulations.
- Knowledge of ever-changing and complex government and industry regulations, and ability to monitor compliance with these regulations.
- Maintain company Technical Training certification.
- Adhere to HR policies and practices through fair and equitable treatment of all employees.
- Meet daily, weekly and monthly deadlines and maintain operational records.
- Managed work and performance of more than 53 employees.
- Communicate effectively with HR to ensure compliance.
- Ensure excellent customer service by all staff.
- Provide a model of good customer service to employees.
- Communicate openly with customers.
- Effectively resolve complaints or concerns.
LifeServe Blood Center – City, STATE,
- Identified troubleshooting and documenting issues that may influence quality or completion of manufacturing.
- Collaborated with management of all levels to review performance and forecast goals and plans.
- Conducted meetings and trainings with employees.
- Directed and performed training of staff members.
- Managed over 23 employer calls per day to recruit blood draw donations sites.
- Performed monthly review goals/performance and coached sessions.
- Assisted with writing, review, and evaluation of SOPs.
- Reviewed and released quality control results.
Biolife Plasma Center – City, STATE,
- Oversaw all systems and activates within to ensure source plasma manufacturing performed consistency to Shire Company, and other principal regulation.
- Stayed current with federal, state, local, and company specific regulations related to quality of product, employee, and donor safety.
- Participated and presented quality metrics in staff meetings and management review meetings.
- Hosted internal and external audits and inspections.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Rejected defective products and approved correct products.
North Carolina A&T University - Greensboro, NC
- Directed and organized the first patient advocate visit to educate staff and donors on the importance of plasma donation
- Collaborated and participated in the local radio station (K97.5) annual College Tour
- Certificate of completion Situational Leadership Concepts
- Host internal inspection, no critical observations
- Increased Community Relation & Marketing Representative
- Improve corporate audit score by 64.71% over previous year with no major or critical findings.
- First Aid/CPR Certified 8-2022
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Length
- Personalization
- Strong Summary
- Target Job
- Typos
Resume Overview
School Attended
- North Carolina A&T University
Job Titles Held:
- Center Operation Director
- Assistant Center Manager
- Lab Component Supervisor
- Quality Manager Representative
Degrees
- Bachelor of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
