center operation director resume example with 9+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
- https://www.linkedin.com/in/Jessica-Claire/
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
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U-Haul – Gardena, CA,
• Forefront of providing an excellent customer experience and delivering an optimal quality of health care services for the community.
• Builds an environment of team building, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level.
• Monitors and drives key business and clinical metrics.
• Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites.
• Works with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience.
• Maintains and establishes relationships with employers, payers, referral sources, networks, local communities, etc.
• Drive market growth.
• Mentors and coaches their team regarding business metrics, patient/client happiness, process and procedure, etc.
• Develops colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning.
CSL Plasma – City, STATE,
- Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations.
- Increased branch revenue by coaching staff on proper processes, customer service and sales techniques.
- Oversee all marketing and advertising to ensure effectively executed programs.
- Monitored employee productivity.
- Conduct recruitment, training, development, counseling and termination.
- Increased Google review from 2.1 stars to 4.4 starts.
- Directed and/or monitor all marketing and advertising to ensure effectively executing programs for desired results.
- Ensured compliance with all company SOPs and applicable federal, state and local regulations.
- Knowledge of ever-changing and complex government and industry regulations, and ability to monitor compliance with these regulations.
- Maintain company Technical Training certification.
- Adhere to HR policies and practices through fair and equitable treatment of all employees.
- Meet daily, weekly and monthly deadlines and maintain operational records.
- Managed work and performance of more than 53 employees.
- Communicate effectively with HR to ensure compliance.
- Ensure excellent customer service by all staff.
- Provide a model of good customer service to employees.
- Communicate openly with customers.
- Effectively resolve complaints or concerns.
LifeServe Blood Center – City, STATE,
- Identified troubleshooting and documenting issues that may influence quality or completion of manufacturing.
- Collaborated with management of all levels to review performance and forecast goals and plans.
- Conducted meetings and trainings with employees.
- Directed and performed training of staff members.
- Managed over 23 employer calls per day to recruit blood draw donations sites.
- Performed monthly review goals/performance and coached sessions.
- Assisted with writing, review, and evaluation of SOPs.
- Reviewed and released quality control results.
Biolife Plasma Center – City, STATE,
- Oversaw all systems and activates within to ensure source plasma manufacturing performed consistency to Shire Company, and other principal regulation.
- Stayed current with federal, state, local, and company specific regulations related to quality of product, employee, and donor safety.
- Participated and presented quality metrics in staff meetings and management review meetings.
- Hosted internal and external audits and inspections.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Rejected defective products and approved correct products.
- Directed and organized the first patient advocate visit to educate staff and donors on the importance of plasma donation
- Collaborated and participated in the local radio station (K97.5) annual College Tour
- Certificate of completion Situational Leadership Concepts
- Host internal inspection, no critical observations
- Increased Community Relation & Marketing Representative
- Improve corporate audit score by 64.71% over previous year with no major or critical findings.
- First Aid/CPR Certified 8-2022
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Resume Overview
School Attended
- North Carolina A&T University
Job Titles Held:
- Center Operation Director
- Assistant Center Manager
- Lab Component Supervisor
- Quality Manager Representative
Degrees
- Bachelor of Science
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