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center operation director resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Website
  • https://www.linkedin.com/in/Jessica-Claire/
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive energy . Willingness to take on added responsibilities to meet personal, teams, and company goals.

Highlights
  • Process Improvement
  • Coaching, Training & Development
  • Staff Management
  • Employee Motivation
  • Problem Anticipation and Resolution
  • Market Research Analysis
  • Community Engagement
  • Ability to Adapt and Overcome
Work History
Community Relations Manager, 05/2022 to Current
U-Haul, , Raleigh, NC
  • Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
  • Generate leads by prospecting, building and maintaining relationships throughout the community.
  • Develop collaborative partnerships and manage an account book of 120+ community and business partners to gain a deep understanding of business challenges and create mutually beneficial relationships and development opportunities.
  • Developed and executed quarterly rolling calendar of events by staying within budget for marketing expenses.
  • Marketed offerings and services to community.
  • Taught in-house employees strategies for successful internal and external communications.
Center Operation Director, 05/2021 to 02/2022
CSL Plasma, , Raleigh, NC
  • Forefront of providing an excellent customer experience and delivering an optimal quality of health care services for the community.
  • Builds an environment of team building, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level.
  • Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites.
  • Works with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience.
  • Maintains and establishes relationships with employers, payers, referral sources, networks, local communities, etc.
  • Develops colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning.
Assistant Center Manager, 01/2018 to 05/2021
LifeServe Blood Center, , Durham, NC
  • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations.
  • Oversee all marketing and advertising to ensure effectively executed programs.
  • Monitored employee productivity.
  • Increased Google review from 2.1 stars to 4.4 starts.
  • Ensured compliance with all company SOPs and applicable federal, state and local regulations.
  • Adhere to HR policies and practices through fair and equitable treatment of all employees.
  • Meet daily, weekly and monthly deadlines and maintain operational records.
  • Communicate openly with customers.
  • Effectively resolve complaints or concerns.
Lab Component Supervisor, 01/2016 to 01/2018
Biolife Plasma Center, , Sioux City, IA
  • Identified troubleshooting and documenting issues that may influence quality or completion of manufacturing.
  • Collaborated with management of all levels to review performance and forecast goals and plans.
  • Conducted meetings and trainings with employees.
  • Directed and performed training of staff members.
  • Managed over 23 employer calls per day to recruit blood draw donations sites.
  • Performed monthly review goals/performance and coached sessions.
  • Assisted with writing, review, and evaluation of SOPs.
  • Reviewed and released quality control results.
Quality Manager Representative, 01/2013 to 01/2016
Company Name, , Greensboro, NC
  • Oversaw all systems and activates within to ensure source plasma manufacturing performed consistency to Shire Company, and other principal regulation.
  • Stayed current with federal, state, local, and company specific regulations related to quality of product, employee, and donor safety.
  • Participated and presented quality metrics in staff meetings and management review meetings.
  • Hosted internal and external audits and inspections.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Rejected defective products and approved correct products.
Education
Bachelor of Science: Animal Science, Expected in 2013 to North Carolina A&T University - Greensboro, NC
GPA:

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Resume Overview

School Attended

  • North Carolina A&T University

Job Titles Held:

  • Community Relations Manager
  • Center Operation Director
  • Assistant Center Manager
  • Lab Component Supervisor
  • Quality Manager Representative

Degrees

  • Bachelor of Science

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