Goal-oriented professional well-versed in operational practices and regulatory requirements of group child care environments. Skilled leader and analytical problem-solver well-versed in curriculum planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections between staff and families.
Skills
Logistics Coordination
Team Development
Scheduling
Onboarding
Staff Management
Classroom Oversight
Classroom Supervision
Records Coordination
Family relations
Team Building
Employee reviews
Staff training/development
Effective leader
Employee scheduling
Work History
03/2019 to Current
Center DirectorGuilford Child Development – Greensboro, NC,
Kept facility in compliance with all applicable standards and laws.
Cultivated and strengthened relationships with children and families.
Developed and implemented emergency response plans for disasters, security issues and injuries.
Developed and rolled out new policies designed to bolster productivity.
Observed each employee's individual strengths and initiated communication to improve areas of weakness.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Established performance goals for each department and provided feedback on methods for reaching those milestones.
Hired and trained new preschool employees.
Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
Oversaw interview and hiring process of classroom personnel for selection of high-quality teachers and staff.
Provided training and professional development for teachers.
Stayed up to date on regional preschool curriculum laws.
Attended approved training and continuing education courses to maintain certifications.
Managed program paperwork and child records to comply with state requirements.
Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Monitored and observed child progress, interactions and behavior and reported findings to parents.
07/2018 to 02/2019
ServerKentucky Masonic Homes – Shelbyville, KY,
Built solid rapport with many frequent patrons to cultivate guest loyalty.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Carried out complete opening, closing and shift change duties to keep the winery working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collected dirty flatware and glassware to deliver to sanitizing station.
Maintained clean and organized bar area, including bar tables and chairs.
Served alcoholic and non-alcoholic beverages in bar environment.
Assisted with bartending duties during high-volume shifts.
09/2016 to 05/2018
CASE Ushers ManagerUWSP CASE – City, STATE,
Assisted patrons with seating by giving directions and lighting paths.
Reviewed tickets for authenticity and applicability to particular event.
Directed ticket holders to seats and facility locations.
Sold admission, processed payments and issued tickets.
Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
Greeted customers with smile and provided friendly, knowledgeable service.
Resolved problems, improved operations and provided exceptional service.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Demonstrated respect, friendliness and willingness to help wherever needed.
Used Microsoft Word and other software tools to create documents and other communications.
Served customers in a friendly, efficient manner following outlined steps of service.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
Expected in 08/2021 to to
Bachelor of Science: Psychology Capella University - Minnesota, GPA:
Expected in to to
No Degree: Elementary Education University Of Wisconsin Stevens Point - Stevens Point, GPA:
Went to school for three years here before transferring
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