Center Director resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
I am an accomplished administrative professional with a diverse background. I thrive and excel working in challenging, progressive environments that demand strong organizational, interpersonal and leadership capabilities. I am successful in these areas because I am driven to accomplish goals, overcome obstacles, and provide results by staying focused and on-track, all while taking into consideration the bigger picture and how the result fits into it. In addition, I am able to leverage my strong communication abilities to help team-build and motivate, all while maintaining a sense of humor to create a comfortable and amenable atmosphere for all.
  • Critical thinker
  • Employee training and development
  • Report analysis
  • Project planning
  • Team building
  • Appointment setting
  • Human resource laws knowledge
  • Social media knowledge
  • Administrative support specialist
  • Excellent communication skills
  • Database management
  • Professional phone etiquette
  • Articulate and well-spoken
  • Customer service-oriented
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
CCSF San Francisco, CA Expected in Associate of Arts : - GPA :
Santa Monica College Santa Monica, CA Expected in Associate of Arts : - GPA :
American Academy of Dramatic Arts Los Angeles, CA Expected in Associate of Arts : - GPA :
Work History
Job Corps - Center Director
West Henrietta, , 05/2012 - Current
  • Developed highly empathetic client relationships and earned a reputation for exceeding client and center goals.
  • Managed quality communication, customer support and product representation for each client.
  • Provided support to over 600 active members each month.
  • Developed and facilitated ongoing team development.    
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Implemented the forecasting and execution of center sales goals.  
  • Ordered and distributed office supplies while adhering to a fixed office budget.

Johnson Controls, Inc. - Sr. Program Manager
Parma, OH, 02/2008 - 2012
  • Managed two call center locations: Los Gatos and Clovis, CA consisting of 67 employees.
  • Handled the staffing and forecast the needs of both locations.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Compiled company information and related material and distributed it to candidates.
  • Processed client rebate reconciliation, reporting and check requests.
  • Facilitated new hire orientations as well as supported teams with ongoing skill practice/training at both locations.

Terratron - Client Coordinator Manager
Bloomington, MN, 05/2006 - 09/2008
  • Organized all new hire, security and temporary paperwork.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Handled the company marketing.
  • Obtained signatures for financial documents and internal and external invoices.
  • Answered and managed incoming and outgoing calls while recording accurate messages for the team.
  • Served as a liaison between our member and their their creditor.
  • Drove company target metrics, by sympathizing with the clients needs. 

Belkin Corporation - Event Coordinator
Greensboro, NC, 04/2000 - 01/2005
  • Coordinated party's and events for high profile clients.
  • Effectively communicated with team to maintain clearly defined expectations.
  • Provided a high level of product and leadership support to representatives and clients.
  • Developed, implemented and monitored events to maximize customer satisfaction.
  • Answered and quickly redirected up to 50 calls per hour.

Westview Services - Program Manager
City, STATE, 1999 - 04/2000
  • Supported adults who were developmentally disabled enter the work force.
  • Sympathized/Empathized with the needs of the client, while maintaining a professional demeanor.
  • Planned and coordinated logistics and materials for the client and their family.
  • Created detailed expense reports.
  • Conducted interview training classes for clients.
  • Implemented and directed a fashion show in an effort to raise client self-esteem.

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Resume Overview

School Attended

  • CCSF
  • Santa Monica College
  • American Academy of Dramatic Arts

Job Titles Held:

  • Center Director
  • Sr. Program Manager
  • Client Coordinator Manager
  • Event Coordinator
  • Program Manager


  • Associate of Arts
  • Associate of Arts
  • Associate of Arts

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